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Customer Area release notes

Learn about the latest updates to Point of sale in your Customer Area.

This page contains the release notes for the Point of sale section of the Customer Area.

Apr 6th, 2021

Customer Area - Point of sale

Improvements

  • Easy copying of the unique terminal ID: When you navigate to the settings page of a terminal, you can now click the terminal ID at the top of the page to copy the ID to the clipboard.

  • For terminals with a built-in printer, you can now enable the Prompt before printing setting yourself, under Terminal settings > Receipts > Receipt options.

Fixes

  • Android apps: In the overview of uploaded apps, we now show not only the versionName from the app's APK, but also the versionCode. With this, you can easily see which version is the most recent.

  • Offline processing / Store-and-forward payments: All transaction amount limits now need to be entered in minor units. For example, enter 50000 for a 500 EUR limit.

  • We fixed an issue with activating tipping on standalone terminals.

  • The default volume of terminal sounds turned out to be too low in most cases, so we increased it to 75.

  • In the orders list, we added a Terminal quantity column. This shows the number of terminals included in the Total quantity of items in an order.

  • Replacement orders are now restricted to a maximum of 50 terminals per order, but return orders can include more than 50 terminals.

Mar 31st, 2021

Customer Area - Point of sale

Improvements

  • Ordering flow: Previously, we only informed you of changes in the order status through Terminal Order notifications. Now we also send you updates by email.

  • Android app deployment: You no longer have to contact us for deploying apps to your terminals. You can now install and uninstall apps yourself.

Mar 23rd, 2021

Customer Area - Point of sale

Improvements

  • The terminal fleet CSV report now includes the Wi-Fi SSID the terminal connected to last.
  • On the DCC overview, we show a loading indicator while waiting for the breakdown of the DCC performance to load, instead of No overview data available.

Fixes

  • When trying to order more terminals than the maximum of 999, the error message and the Quantity label overlapped.
  • In Terminal settings > Payment features > Brands and currencies some payment method logo's, like GrabPay, were missing.
  • For addresses in the United Arab Emirates, we removed the unnecessary Postal code field from the ordering form.
  • For Android terminals, we made sure that if a secondary language is set under Terminal settings > Customization > Language, the language button appears on the payment screen.

Mar 9th, 2021

Customer Area - Point of sale

New

  • Manage access to menus on the terminal under Terminal settings > Passcodes.
    • For Android terminals this is new.
    • For non-Android terminals this is the new location for the passcode (PIN) settings that were previously under Menu and access.

Improvements

  • We now show the name and expiry date of certificates you uploaded for a Wi-Fi profile. This should help to create a new profile with updated certificates in time, before the old certificates expire. Refer to Manage changes with multiple-node Wi-Fi profiles.

  • When you run hardware tests, the results are sent to our back end systems during the regular automatic maintenance calls.

  • When you order a terminal, the terminal package and the order summary now show the terminal services that apply, as well as the associated costs. This is based on your contract with us, and can involve services like a SIM card subscription or our terminal replacement service.

Jan 18th, 2021

Customer Area - Point of sale

Improvements

  • We updated the UI for configuring tipping options for tipping from the terminal.

  • We make sure we only show the option to reassign terminals if the user has the permissions to use this option.

  • When you select a country in the Stores list, we now show the number of stores for that country next to the country name.

  • The settings for offline payments are now read-only, both in the test Customer Area and in the live Customer Area.

Dec 28th, 2020

Customer Area - Point of sale

Improvements

  • In the Terminals list, we added the columns Boarded and SIM active. To view these columns, select them under Manage columns.

Dec 15th, 2020

Customer Area - Point of sale

Improvements

  • Using Terminal settings > Hardware > Volume you can now define the volume of the keyboard beep and signal sounds, for example, the sound that signals the shopper presented a contactless card.
  • In the terminal settings pages, we redesigned the toggle switches and how they indicate whether a setting is inherited from a higher level. See Settings at different levels.

Dec 1st, 2020

Customer Area - Point of sale

Improvements

  • In the terminal settings, we moved the Standalone currency setting to Integrations > Standalone. This simplifies enabling standalone use.
  • In Terminal settings > Menu and access we added a note to explain that when changing the Admin passcode, the new PIN only takes effect after a (automatic or manual) configuration update.

Fixes

  • On the terminal ordering page, we eliminated a delay with the sorting of terminals. The terminals are sorted from most frequently ordered to least frequently ordered. Due to the delay, terminals could swap positions compared to the initial view, which sometimes caused users to order the wrong terminal.
  • We fixed a bug that caused issues with being able to change logo and receipt settings when reassigning terminals.
  • Filtering the terminals list by store gave unexpected results when the store was represented by a merchant account.

Nov 23rd, 2020

Customer Area - Point of sale

Improvements

  • In the Display label and Device slogan settings you can now use variables for the terminal's serial number, IP address, and store code. This means you can define these settings on levels above the terminal level. When the terminal receives a label or slogan with variables, it will replace the variables with the applicable values.
  • The format of Encryption key values is now validated, to prevent filling in values that are not allowed.

Fixes

  • The POS Overview didn't load when there is a large amount of data. We solved this issue by migrating the accounts were this problem occured to a new data handling system. Unfortunately, historical overview data from before October 27th 2020 is not availabe in these cases.

Nov 16th, 2020

Customer Area - Point of sale

New

  • Under Terminal settings > Customization > Amount format you can configure the decimal format for amounts on receipts and the Totals report on the terminal.

Nov 10th, 2020

Customer Area - Point of sale

Improvements

  • After a terminal is successfully reassigned, there can be a short period when the Customer Area is not yet able to show the new sitation. When this happens, we now indicate the reassignment is in progress. This should make clear there is no need to re-try assigning the terminal.
  • The Release notes and libraries overview now shows a banner to indicate beta releases are available only for merchants who participate in the beta program.
  • We improved the DCC overview by fixing issues, increasing the loading speed, and making the graphs easier to interpret.

Fixes

  • Previously, when setting up a Wi-Fi profile, fields and values that are not shown in the UI and that don't apply to the chosen authentication type were added in the background. In some cases this led to terminals rejecting the Wi-Fi profile.

Nov 3rd, 2020

Customer Area - Point of sale

Improvements

  • For terminals staged after October 26th 2020, the Terminal history details of a terminal now include the staged software version and the MAC address of the terminal. These aspects impact the boarding experience and the upgrade path, so it helps to have this information available before rolling out new terminals or updating terminals that were kept in the warehouse for a long time.
  • We added the maximum file size to the description of the Receipt logo option.

Oct 27th, 2020

Customer Area - Point of sale

Improvements

  • The terminals settings for Connectivity > Base Station only apply on the terminal level. For that reason, we removed the base station settings at higher levels.

Fixes

  • When uploading a receipt logo in BMP or PNG format with a transparent background, the upload preview was black.

Oct 20th, 2020

Customer Area - Point of sale

Improvements

  • We replaced several generic error messages with error messages that explain what went wrong. For example, when you try to save a new address with a label that's already in use for another address.

Fixes

  • We added a note to the settings for Wi-Fi roaming, time out, and band to explain that these settings are only applied to specific terminal models (VX680, VX690, VX820, and E355).

Oct 13th, 2020

Customer Area - Point of sale

Improvements

  • On the Insights dashboard, we added functionality to each view so that you can download a CSV file with the data that the view is based on.
  • It's now possible to download logos that have been uploaded to the terminal settings.

Removed

  • The battery live settings caused confusion because they have different effects depending on the terminal model and integration type. We therefore removed these settings and are working on a solution based on profiles.

Oct 5th, 2020

Customer Area - Point of sale

Improvements

  • To order terminals and/or accessories, you can now select a terminal model to see and order the accessories that are applicable to the selected region and terminal model.

Sep 21st, 2020

Customer Area - Point of sale

Improvements

  • We improved the names and descriptions of several Terminal settings.

Fixes

  • We no longer show the one-time password for inventory terminals. This prevents users from trying to board these terminals and receiving a "Service not connected" error resulting from the fact that inventory terminals can't be boarded.

  • Terminals with the state INVALID are hidden from the Terminals overview but were visible in the CSV report. To avoid confusion, these terminals are now excluded from the CSV report.

Sep 9th, 2020

Customer Area - Point of sale

New

  • You can configure several aspects of Adyen Giving yourself, like the charity name to be shown on the terminal display, the suggested donation amounts, and a time-out for the donation screen.

Improvements

  • The order details shown for a selected order in the Orders list are extended with a visualization that tracks the status of the order, for example from Placed through Confirmed and Shipped to Delivered.

  • The page Release notes and libraries has been given a new look. The functionality hasn't changed.

  • When adding a Logo to the terminal display or to receipts, you can preview and zoom the image, and the image is automatically cropped to the required size.

Sep 2nd, 2020

Customer Area - Point of sale

Improvements

  • The list of Stores has been revised:
    • It gives a better overview of the stores for a company or under a merchant account and has improved search functionality.
    • Apart from the store details, the list shows the store status, the number of terminals that are online or switched off, and the authorised amounts and trend from the last seven days.
    • Several elements in the list are clickable and lead you to further information like the store configuration, the switched off terminals, or the payments list.
    • You can filter on store status and country.

Aug 17th, 2020

Customer Area - Point of sale

Improvements

  • We improved the description of the Purchase order number field in terminal orders, to remind you that it can cause issues with your reconciliation when a terminal order and the resulting invoice don't contain a purchase order number.

Aug 10th, 2020

Customer Area - Point of sale

Improvements

  • The design of the DCC Overview has been modernized, to gain better insights into the performance of Dynamic Currency Conversion.
  • You can now view the list of stores for all countries, or filter by country.
  • Terminal settings > Integrations > Standalone: It is now possible to hide the Start button.

Aug 4th, 2020

Customer Area - Point of sale

New

  • The e285p payment terminal is now available for ordering.

Improvements

  • Terminal settings > Integrations > Encryption key: The field Key version now has a list to select a numerical value from, to clarify the expected input.

Jul 27th, 2020

Customer Area - Point of sale

Improvements

  • Terminal settings > Payment features > Default currencies > Terminal default currency: We added this setting to the company account level. With this, you can set the standalone processing currency and then enable Standalone at the company account level.
  • Terminal settings > Hardware > Volume: Added descriptions to explain what the settings do.
  • For Android payment terminals, we increased the maximum logo file size from 512 KB to 1 MB.

Fixes

  • We fixed an issue where terminals assigned to a merchant account sometimes received the supported brands configured for terminals that were assigned to a shop under the merchant account.
  • After an update to the functionality for reassigning terminals in batches, the warnings about terminals still boarded or transacting no longer appeared. We fixed this, and added a list where you can easily identify those terminals and remove them from the list of terminals to be reassigned.

Jul 21st, 2020

Customer Area - Point of sale

Improvements

  • In Terminal settings > Hardware > Battery life we added descriptions to explain what the settings do.
  • In Terminal settings > Payment features > Store and forward we changed the descriptions and the user interface, to clarify the settings.

Jul 14th, 2020

Customer Area - Point of sale

Improvements

  • Filtering of the terminals list: On the Inventory tab, added an Account filter. This shows terminals that are in the inventory of the selected merchant account.

  • Terminal settings > Payment features > Tipping:

    • We made sure you can't add more tipping options than the terminal display supports.
    • If a currency already has tipping options, it is no longer included in the list of currencies that you can add tipping options to.
    • We added descriptions to clarify the settings.

  • Terminal settings > Payment features > AID: It is now clearer which AID selection rules are enabled, and what they mean.

Fixes

  • When the last activity of a terminal is between 7 and 14 days ago, we now show the date instead of Over 14 days ago.
  • Fixed an issue with the filters on the Insights dashboard.