{"title":"Order, return, or replace terminals","category":"default","creationDate":1685627340,"content":"

For testing<\/strong>, you can order test payment terminals and an Adyen test card from your test Customer Area<\/a>. With the test card, you can make payments on the test terminals. These are dummy payments that do not result in actual credits or debits to a live bank account.<\/p>\n

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Terminals ordered from the test Customer Area can only be used in a test integration.<\/p>\n<\/div>\n

When you are ready to go live<\/strong>, you need to order terminals from your live Customer Area<\/a>. These are terminals that can make live payments.<\/p>\n

You can also order terminals by making API requests<\/a>.<\/p>\n

Requirements<\/h2>\n

Before you begin, take into account the following requirements, limitations, and preparations.<\/p>\n\n\n\n\n\n\n\n\n\n
Requirement<\/th>\nDescription<\/th>\n<\/tr>\n<\/thead>\n
Integration type<\/strong><\/td>\nThis applies to orders of payment terminals, card readers, and accessories for in-person payments integrations.<\/td>\n<\/tr>\n
Customer Area roles<\/a><\/strong><\/td>\nMake sure that you have the following roles for:
  • Sales orders:<\/strong>
    • Both Merchant terminal order<\/strong> and Merchant POS standard<\/strong> role.<\/li>
    • Or Merchant POS Terminal Management Admin<\/strong>.<\/li><\/ul>
    • Replacements<\/strong>:
      • Returns<\/strong>: either Merchant terminal return<\/strong> role, Merchant terminal order<\/strong> role, or Merchant POS Terminal Management Admin<\/strong> role.<\/li>
      • Replacements<\/strong>: either Merchant terminal replacement<\/strong> role or Merchant POS Terminal Management Admin<\/strong> role.<\/li><\/ul><\/td>\n<\/tr>\n
Webhooks<\/a><\/strong><\/td>\nSubscribe to the following webhook:
Limitations<\/strong><\/td>\nAccessories for payment terminals, such as frames and charging bases, cannot be returned. If you need replacement accessories, you have to place a sales order<\/a>.<\/td>\n<\/tr>\n
Setup steps<\/strong><\/td>\nBefore you begin, contact our Support Team<\/a> to :