{"title":"Troubleshooting terminals","category":"default","creationDate":1554105540,"content":"<h3>Does your terminal turn on?<\/h3>\n<p>Select from the choices below to diagnose the problem with your payment terminal.<\/p>\n<div class=\"next-steps\" id=\"next-steps\" >\n<a href=\"\/docs\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><div style=\"text-align: center;\"><p><img alt=\"\" src=\"\/user\/pages\/docs\/03.point-of-sale\/52.pos-troubleshooting\/checkmark.svg?decoding=auto&amp;fetchpriority=auto\"><\/p><h6 class=\"next-steps__title\">Yes<\/h6><p>The terminal turns on.<\/p><\/div><\/p><\/a><a href=\"\/docs\/point-of-sale\/pos-troubleshooting\/terminal-does-not-turn-on\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><div style=\"text-align: center;\"><p><img alt=\"\" src=\"\/user\/pages\/docs\/03.point-of-sale\/52.pos-troubleshooting\/terminalcross.svg?decoding=auto&amp;fetchpriority=auto\"><\/p><h6 class=\"next-steps__title\">No<\/h6><p>The terminal does not turn on.<\/p><\/div><\/p><\/a><\/div>\n\n<h3>Is your terminal lost or stolen?<\/h3>\n<p>Follow the <a href=\"\/point-of-sale\/managing-terminals\/security-inspection#lost-or-stolen\">instructions<\/a> to inform us immediately.<\/p>\n<h3>Are you new to Adyen?<\/h3>\n<p><a href=\"\/point-of-sale\/user-manuals\">Get started with your new terminal<\/a>.<\/p>\n<h3>Do you want to run diagnostic tests?<\/h3>\n<p>Learn how to do <a href=\"\/point-of-sale\/pos-troubleshooting\/connection-tests\">connection tests<\/a> or <a href=\"\/point-of-sale\/pos-troubleshooting\/hardware-tests\">hardware tests<\/a>.<\/p>\n<h3>Do you want to start a remote session?<\/h3>\n<p>Learn how your staff member can help you to <a href=\"\/point-of-sale\/android-terminals\/start-remote-session\">start a remote session<\/a> on your Android terminal.<\/p>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","articleFields":{"description":"Self-service fixes for problems with payment terminals.","feedback_component":true,"section_icon":"point-of-sale.svg","last_edit_on":"24-04-2025 13:17","filters_component":false,"decision_tree":"[]","page_id":"f1ff9b4a-abb9-4150-a642-a9c84b6382f1"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","title":"Troubleshooting terminals","content":"Does your terminal turn on?\nSelect from the choices below to diagnose the problem with your payment terminal.\n\nYesThe terminal turns on.NoThe terminal does not turn on.\n\nIs your terminal lost or stolen?\nFollow the instructions to inform us immediately.\nAre you new to Adyen?\nGet started with your new terminal.\nDo you want to run diagnostic tests?\nLearn how to do connection tests or hardware tests.\nDo you want to start a remote session?\nLearn how your staff member can help you to start a remote session on your Android terminal.","type":"page","locale":"en","boost":18,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"\/point-of-sale\/pos-troubleshooting"},"levels":3,"category":"In-person payments","category_color":"green","tags":["Troubleshooting","terminals"]},"articleFiles":{"checkmark.svg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/52.pos-troubleshooting\/checkmark.svg?decoding=auto&amp;fetchpriority=auto\" \/>","terminalcross.svg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/52.pos-troubleshooting\/terminalcross.svg?decoding=auto&amp;fetchpriority=auto\" \/>"}}