---
title: "Troubleshooting terminals"
description: "Self-service fixes for problems with payment terminals."
url: "https://docs.adyen.com/point-of-sale/pos-troubleshooting"
source_url: "https://docs.adyen.com/point-of-sale/pos-troubleshooting.md"
canonical: "https://docs.adyen.com/point-of-sale/pos-troubleshooting"
last_modified: "2025-04-24T13:17:00+02:00"
language: "en"
---

# Troubleshooting terminals

Self-service fixes for problems with payment terminals.

[View source](/point-of-sale/pos-troubleshooting.md)

### Does your terminal turn on?

Select from the choices below to diagnose the problem with your payment terminal.

[![](/user/pages/docs/03.point-of-sale/52.pos-troubleshooting/checkmark.svg?decoding=auto\&fetchpriority=auto)](/docs/point-of-sale/pos-troubleshooting/terminal-turns-on)

###### [Yes](/docs/point-of-sale/pos-troubleshooting/terminal-turns-on)

[The terminal turns on.](/docs/point-of-sale/pos-troubleshooting/terminal-turns-on)

[![](/user/pages/docs/03.point-of-sale/52.pos-troubleshooting/terminalcross.svg?decoding=auto\&fetchpriority=auto)](/docs/point-of-sale/pos-troubleshooting/terminal-does-not-turn-on)

###### [No](/docs/point-of-sale/pos-troubleshooting/terminal-does-not-turn-on)

[The terminal does not turn on.](/docs/point-of-sale/pos-troubleshooting/terminal-does-not-turn-on)

### Is your terminal lost or stolen?

Follow the [instructions](/point-of-sale/managing-terminals/security-inspection#lost-or-stolen) to inform us immediately.

### Are you new to Adyen?

[Get started with your new terminal](/point-of-sale/user-manuals).

### Do you want to run diagnostic tests?

Learn how to do [connection tests](/point-of-sale/pos-troubleshooting/connection-tests) or [hardware tests](/point-of-sale/pos-troubleshooting/hardware-tests).

### Do you want to start a remote session?

Learn how your staff member can help you to [start a remote session](/point-of-sale/android-terminals/start-remote-session) on your Android terminal.