{"title":"Terminal does not turn on","category":"default","creationDate":1554573660,"content":"<h2>Solution<\/h2>\n<div class=\"notices green\">\n<p>If you need help starting your new terminal, see the <a href=\"\/point-of-sale\/pos-troubleshooting\/getting-started-with-your-terminal\">Getting started guide<\/a>.<\/p>\n<\/div>\n<ol>\n<li>Make sure that you connected all necessary items that were delivered with the terminal.<\/li>\n<li>Make sure that the power cord is plugged in, and charge the terminal for at least <strong>30 minutes<\/strong>.<\/li>\n<li>Hold the <strong>Confirm<\/strong> button for at least <strong>3 seconds<\/strong>.<\/li>\n<li>Try replacing the battery with a spare one.<\/li>\n<li>If the terminal still does not start, contact Support.<\/li>\n<\/ol>\n<h3>Contact our Support team<\/h3>\n<p>If the above solution did not solve the problem, contact us directly.<\/p>\n<div style=\"text-align: center;\">\n<div class=\"next-steps\" id=\"next-steps\" style=display:block;>\n<a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><p><strong>Submit a Support request<\/strong><\/p><img src=\"\/user\/themes\/adyen\/images\/illustrations\/email.svg\"><p>for specialized help<\/p><\/p><\/a><\/div>\n\n<\/div>\n<p><a href=\"\/point-of-sale\/pos-troubleshooting\" class=\"adl-button adl-button--secondary\">Previous step<\/a><\/p>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-does-not-turn-on","articleFields":{"description":"The terminal is not starting up.","last_edit_on":"20-05-2019 09:18"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-does-not-turn-on","title":"Terminal does not turn on","content":"Solution\n\nIf you need help starting your new terminal, see the Getting started guide.\n\n\nMake sure that you connected all necessary items that were delivered with the terminal.\nMake sure that the power cord is plugged in, and charge the terminal for at least 30 minutes.\nHold the Confirm button for at least 3 seconds.\nTry replacing the battery with a spare one.\nIf the terminal still does not start, contact Support.\n\nContact our Support team\nIf the above solution did not solve the problem, contact us directly.\n\n\nSubmit a Support requestfor specialized help\n\n\nPrevious step","type":"page","locale":"en","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals","lvl3":"Terminal does not turn on"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","lvl3":"\/point-of-sale\/pos-troubleshooting\/terminal-does-not-turn-on"},"levels":4,"category":"In-person payments","category_color":"green","tags":["Terminal"]},"articleFiles":{"terminalcross.svg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/52.pos-troubleshooting\/terminal-does-not-turn-on\/terminalcross.svg\" \/>"}}