---
title: "Terminal does not turn on"
description: "The terminal is not starting up."
url: "https://docs.adyen.com/point-of-sale/pos-troubleshooting/terminal-does-not-turn-on"
source_url: "https://docs.adyen.com/point-of-sale/pos-troubleshooting/terminal-does-not-turn-on.md"
canonical: "https://docs.adyen.com/point-of-sale/pos-troubleshooting/terminal-does-not-turn-on"
last_modified: "2019-05-20T09:18:00+02:00"
language: "en"
---

# Terminal does not turn on

The terminal is not starting up.

[View source](/point-of-sale/pos-troubleshooting/terminal-does-not-turn-on.md)

## Solution

If you need help starting your new terminal, see the [Getting started guide](/point-of-sale/pos-troubleshooting/getting-started-with-your-terminal).

1. Make sure that you connected all necessary items that were delivered with the terminal.
2. Make sure that the power cord is plugged in, and charge the terminal for at least **30 minutes**.
3. Hold the **Confirm** button for at least **3 seconds**.
4. Try replacing the battery with a spare one.
5. If the terminal still does not start, contact Support.

### Contact our Support team

If the above solution did not solve the problem, contact us directly.

[**Submit a Support request**](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other)

[![](/user/themes/adyen/images/illustrations/email.svg)](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other)

[for specialized help](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other)

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