{"title":"Terminal turns on","category":"default","creationDate":1554119040,"content":"

What type of problem does your terminal have?<\/h3>\n
\n
\n

Not connected<\/h6>

Terminal shows \"Network not connected\" or similar.<\/p><\/p><\/a>

Board the terminal<\/h6>

The terminal shows \"Board the terminal\" or another message about setup.<\/p><\/p><\/a><\/div>\n\n

\n

Passcode<\/h6>

The terminal shows \"Enter passcode\", \"Admin menu\", or \"Payment menu\".<\/p><\/p><\/a>

Battery<\/h6>

There is a problem with the battery.<\/p><\/p><\/a>

Charger problems<\/h6>

Your charger is not working properly.<\/p><\/p><\/a>

Exclamation mark<\/h6>

The terminal shows a red exclamation mark (!).<\/p><\/p><\/a>

Keypad failure<\/h6>

The keypad is failing or making a noise.<\/p><\/p><\/a>

One time password<\/h6>

The terminal shows \"One time password.\"<\/p><\/p><\/a>

Payment failure<\/h6>

A payment is failing or a card is declined.<\/p><\/p><\/a>

Pending icon<\/h6>

The terminal shows a pending icon.<\/p><\/p><\/a>

Receipt roll<\/h6>

There is a problem printing receipts.<\/p><\/p><\/a>

Service mode<\/h6>

The terminal shows \"Terminal in Service Mode\".<\/p><\/p><\/a>

Tampered<\/h6>

The terminal shows \"Tampered.\"<\/p><\/p><\/a>

Wrong terminal<\/h6>

You received the wrong terminal on delivery.<\/p><\/p><\/a><\/div>\n\n<\/div>\n

Previous step<\/a><\/p>\n

None of the above?<\/h3>\n

If the above options do not solve the problem, contact us so we can find the right person to help you.<\/p>\n

\n
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Submit a Support request<\/strong><\/p>

for specialized help<\/p><\/p><\/a><\/div>\n\n<\/div>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","articleFields":{"description":"Your terminal turns on, but it has a problem.","last_edit_on":"04-05-2020 18:17"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","title":"Terminal turns on","content":"What type of problem does your terminal have?\n\n\nNot connectedTerminal shows \"Network not connected\" or similar.Board the terminalThe terminal shows \"Board the terminal\" or another message about setup.\n\n\nPasscodeThe terminal shows \"Enter passcode\", \"Admin menu\", or \"Payment menu\".BatteryThere is a problem with the battery.Charger problemsYour charger is not working properly.Exclamation markThe terminal shows a red exclamation mark (!).Keypad failureThe keypad is failing or making a noise.One time passwordThe terminal shows \"One time password.\"Payment failureA payment is failing or a card is declined.Pending iconThe terminal shows a pending icon.Receipt rollThere is a problem printing receipts.Service modeThe terminal shows \"Terminal in Service Mode\".TamperedThe terminal shows \"Tampered.\"Wrong terminalYou received the wrong terminal on delivery.\n\n\nPrevious step\nNone of the above?\nIf the above options do not solve the problem, contact us so we can find the right person to help you.\n\n\nSubmit a Support requestfor specialized help\n\n","type":"page","locale":"en","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals","lvl3":"Terminal turns on"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","lvl3":"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on"},"levels":4,"category":"In-person payments","category_color":"green","tags":["Terminal","turns"]},"articleFiles":{"pending.svg":"\"\"","terminalcross.svg":"\"\""}}