{"title":"3G or 4G","category":"default","creationDate":1554206220,"content":"<h2>First solution: Increase signal area<\/h2>\n<p>First, check the current signal strength:<\/p>\n<ol>\n<li>On the terminal, <a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/admin-pin\">open the Admin menu<\/a>.<\/li>\n<li>Go to <strong>Network &gt; Cellular\/gprs &gt; Cellular settings &gt; Signal<\/strong>. The strength is shown in %.<\/li>\n<li>\n<p>Walk around with the terminal and monitor the signal percentage to see if it increases:<\/p>\n<ul>\n<li>Walk around the area you are in.<\/li>\n<li>Walk outside to see if the signal strength increases.<\/li>\n<li>Make sure that you are not in an area that could block the signal such as a cellar or a bunker.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>If the terminal strength does not increase, proceed to the next solution.<\/p>\n<div class=\"notices green\">\n<p>If you want 3G or 4G but the terminal keeps connecting to Wi-Fi, then you have both options enabled and the Wi-Fi signal is stronger. To use 3G or 4G, disable Wi-Fi. You can also ask our Support Team to prioritize 3G\/4G over Wi-Fi by requesting this in an email.<\/p>\n<\/div>\n<h2>Second solution: Check if the plastic SIM card is inserted correctly<\/h2>\n<div class=\"notices yellow\">\n<p>You should only remove a SIM card from a live terminal if you see that there is a problem. Removing the SIM card automatically deactivates the SIM card.<\/p>\n<\/div>\n<p>Before you begin, <a href=\"\/point-of-sale\/user-manuals\/\">familiarize yourself with the SIM card instructions<\/a> for your specific payment terminal.<\/p>\n<ol>\n<li>Remove the back cover from the terminal.<\/li>\n<li>Check if the SIM card is in the middle slot and inserted as follows: \n<ul>\n<li>The card's chip is facing down.,<\/li>\n<li>The card is lying flat, not slanted or loose.<\/li>\n<\/ul><\/li>\n<li>If there is a noticeable issue, take the SIM card out.<\/li>\n<li>Insert the SIM card again.<\/li>\n<li>If this is a live terminal, <a href=\"\/point-of-sale\/design-your-integration\/network-and-connectivity\/cellular-failover#set-up-cellular-connectivity-on-the-terminal\">reactivate the SIM card<\/a>.<\/li>\n<\/ol>\n<h2>Third solution: Reboot the terminal<\/h2>\n<p>To reboot the terminal, either:<\/p>\n<ul>\n<li>Turn off the terminal, then turn it on again.<\/li>\n<li>On tethered terminals (without battery), <a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/admin-pin\">open the Admin menu<\/a> and select <strong>Reboot<\/strong>, or disconnect and reconnect the power cord.<\/li>\n<\/ul>\n<h2>Advanced solution: Determine if 3G\/4G has been enabled on your merchant account<\/h2>\n<p>By default, mobile and portable terminals have their SIM card activated and cellular connectivity enabled. If for some reason this isn't the case, the 3G\/4G connection will not work.<\/p>\n<ul>\n<li>To check that cellular connectivity is enabled, on the terminal go to <strong>Admin<\/strong> menu &gt; <strong>Network<\/strong> &gt; <strong>Cellular<\/strong> (Verifone terminals) or <strong>Settings<\/strong> &gt; <strong>Network<\/strong> &gt; <strong>Cellular<\/strong> (Android terminals).<\/li>\n<li>To check if the SIM card is activated, make a GET  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/Management\/latest\/get\/terminals\/(terminalId)\/terminalSettings\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\/terminals\/{terminalId}\/terminalSettings<\/a> request and check the  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/Management\/latest\/patch\/terminals\/(terminalId)\/terminalSettings#responses-200-connectivity-simcardStatus\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">simcardStatus<\/a>, or ask our Support Team to check this for you.<\/li>\n<\/ul>\n<div style=\"text-align: center;\">\n<div class=\"next-steps\" id=\"next-steps\" style=display:block;>\n<a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><p><strong>Submit a Support request<\/strong><\/p><img src=\"\/user\/themes\/adyen\/images\/illustrations\/email.svg\"><p>for specialized help<\/p><\/p><\/a><\/div>\n\n<\/div>\n<p><a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\" class=\"adl-button adl-button--secondary\">Previous step<\/a><\/p>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/3g-4g","articleFields":{"description":"The terminal isn't connecting properly to a 3G or 4G network.","last_edit_on":"12-08-2019 17:34"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/3g-4g","title":"3G or 4G","content":"First solution: Increase signal area\nFirst, check the current signal strength:\n\nOn the terminal, open the Admin menu.\nGo to Network &gt; Cellular\/gprs &gt; Cellular settings &gt; Signal. The strength is shown in %.\n\nWalk around with the terminal and monitor the signal percentage to see if it increases:\n\nWalk around the area you are in.\nWalk outside to see if the signal strength increases.\nMake sure that you are not in an area that could block the signal such as a cellar or a bunker.\n\n\n\nIf the terminal strength does not increase, proceed to the next solution.\n\nIf you want 3G or 4G but the terminal keeps connecting to Wi-Fi, then you have both options enabled and the Wi-Fi signal is stronger. To use 3G or 4G, disable Wi-Fi. You can also ask our Support Team to prioritize 3G\/4G over Wi-Fi by requesting this in an email.\n\nSecond solution: Check if the plastic SIM card is inserted correctly\n\nYou should only remove a SIM card from a live terminal if you see that there is a problem. Removing the SIM card automatically deactivates the SIM card.\n\nBefore you begin, familiarize yourself with the SIM card instructions for your specific payment terminal.\n\nRemove the back cover from the terminal.\nCheck if the SIM card is in the middle slot and inserted as follows: \n\nThe card's chip is facing down.,\nThe card is lying flat, not slanted or loose.\n\nIf there is a noticeable issue, take the SIM card out.\nInsert the SIM card again.\nIf this is a live terminal, reactivate the SIM card.\n\nThird solution: Reboot the terminal\nTo reboot the terminal, either:\n\nTurn off the terminal, then turn it on again.\nOn tethered terminals (without battery), open the Admin menu and select Reboot, or disconnect and reconnect the power cord.\n\nAdvanced solution: Determine if 3G\/4G has been enabled on your merchant account\nBy default, mobile and portable terminals have their SIM card activated and cellular connectivity enabled. If for some reason this isn't the case, the 3G\/4G connection will not work.\n\nTo check that cellular connectivity is enabled, on the terminal go to Admin menu &gt; Network &gt; Cellular (Verifone terminals) or Settings &gt; Network &gt; Cellular (Android terminals).\nTo check if the SIM card is activated, make a GET  \/terminals\/{terminalId}\/terminalSettings request and check the  simcardStatus, or ask our Support Team to check this for you.\n\n\n\nSubmit a Support requestfor specialized help\n\n\nPrevious step","type":"page","locale":"en","boost":16,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals","lvl3":"Terminal turns on","lvl4":"3G or 4G"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","lvl3":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","lvl4":"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/3g-4g"},"levels":5,"category":"In-person payments","category_color":"green","tags":[]},"articleFiles":{"bettercellular.svg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/52.pos-troubleshooting\/terminal-turns-on\/3G-4G\/bettercellular.svg\" \/>"}}