{"title":"Passcode for menu access","category":"default","creationDate":1554295200,"content":"<p>On the payment terminal, the access to menu options like network settings and software updates is restricted. To open such menu options, you need to enter a passcode. <\/p>\n<h2>Android: Enter passcode<\/h2>\n<p>When you try to access a restricted option on an Android terminal, the display shows <em>Enter passcode<\/em>.<\/p>\n<ul>\n<li>\n<p>For <strong>Settings<\/strong> menu options: enter the passcode that is set up in your Customer Area under <strong>In-person payments<\/strong> &gt; <strong>Terminal settings<\/strong> &gt; <strong>Terminal passcodes<\/strong> &gt; <strong>Admin &amp; Settings<\/strong>.<\/p>\n<\/li>\n<li>\n<p>For <strong>Transactions<\/strong> menu options: enter the passcode that is set up in your Customer Area under <strong>In-person payments<\/strong> &gt; <strong>Terminal settings<\/strong> &gt; <strong>Terminal passcodes<\/strong> &gt; <strong>Transactions<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p>See <a href=\"#get-passcode\">Get the passcode from your Customer Area<\/a>.<\/p>\n<h2 id=\"open-admin-menu\">Non-Android: Admin menu<\/h2>\n<p>The <strong>Admin<\/strong> menu contains several menus with restricted access.<\/p>\n<ol>\n<li>\n<p>Go to the Admin menu:<\/p>\n<ul>\n<li>On terminals with a keypad, select <strong>9<\/strong> and then the <strong>Confirm<\/strong> key <strong><img alt=\"\" src=\"\/images\/1\/9\/d\/b\/6\/19db69a93d641f6391db65a1563de3ade9ce55bb-confirm2x.png\" \/><\/strong>.<\/li>\n<li>On legacy models, select the <strong>Confirm<\/strong> key and then <strong>9<\/strong>.<\/li>\n<li>On terminals without keypad, select the <strong>Menu<\/strong> button <img alt=\"\" src=\"\/user\/pages\/reuse\/image-library\/buttons\/apps-menu\/apps.svg?decoding=auto&amp;fetchpriority=auto\" \/>  and then <strong>Admin<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>In the <strong>Admin menu<\/strong> box, enter the passcode that is set up in your Customer Area under <strong>In-person payments<\/strong> &gt; <strong>Terminal settings<\/strong> &gt; <strong>Terminal passcodes<\/strong> &gt; <strong>Admin &amp; Settings<\/strong>.<br \/>\nSee <a href=\"#get-passcode\">Get the passcode from your Customer Area<\/a>.<\/p>\n<\/li>\n<li>\n<p>Select <strong>Confirm<\/strong>.<\/p>\n<\/li>\n<\/ol>\n<h2 id=\"payments-menu\">Standalone non-Android: Payment menu<\/h2>\n<p>On standalone non-Android terminals that use the <a href=\"\/point-of-sale\/menu-access#old-menu-structure\">old menu structure<\/a>, the special payments menu lets you do special transactions like manual key entry or unreferenced refunds.<\/p>\n<ol>\n<li>\n<p>Select <strong>8<\/strong> and then the <strong>Confirm<\/strong> key <strong><img alt=\"\" src=\"\/images\/1\/9\/d\/b\/6\/19db69a93d641f6391db65a1563de3ade9ce55bb-confirm2x.png\" \/><\/strong>.<\/p>\n<\/li>\n<li>\n<p>In the <strong>Payment menu<\/strong> box, enter the passcode that is set up in your Customer Area under <strong>In-person payments<\/strong> &gt; <strong>Terminal settings<\/strong> &gt; <strong>Terminal passcodes<\/strong> &gt; <strong>Transactions<\/strong>.<br \/>\nSee <a href=\"#get-passcode\">Get the passcode from your Customer Area<\/a>.<\/p>\n<\/li>\n<li>\n<p>Select the <strong>Confirm<\/strong> key.<\/p>\n<\/li>\n<\/ol>\n<p>When you select <strong>Refund<\/strong> or <strong>MOTO refund<\/strong>, it is possible that the terminal asks for a password again. If this happens:<\/p>\n<ul>\n<li>Enter the passcode that is set up in your Customer Area under <strong>In-person payments<\/strong> &gt; <strong>Terminal settings<\/strong> &gt; <strong>Terminal passcodes<\/strong> &gt; <strong>Unreferenced refunds<\/strong>.<\/li>\n<\/ul>\n<h2 id=\"get-passcode\">Get the passcode from your Customer Area<\/h2>\n<p>To get the passcode from your Customer Area, you need the <a href=\"\/account\/user-roles#pos\">following role<\/a>:<\/p>\n<ul>\n<li><strong>Merchant POS Terminal Management Admin role<\/strong><\/li>\n<\/ul>\n<p>To get this role, contact your company's admin.<\/p>\n<ol>\n<li>\n<p>In your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>, go to <strong>In-person payments<\/strong> &gt; <strong>Terminal settings<\/strong> or select a specific terminal by serial number.<\/p>\n<div class=\"sc-notice info\"><div>\n<p>The <strong>Device info<\/strong> on the terminal contains the serial number. Refer to the <a href=\"\/point-of-sale\/pos-troubleshooting\/getting-started-with-your-terminal\">manual for your terminal model<\/a>.<\/p>\n<\/div><\/div>\n<\/li>\n<li>\n<p>Select <strong>Passcodes<\/strong>.<\/p>\n<\/li>\n<li>\n<p>To view the passcodes, under <strong>Terminal passcodes<\/strong> select <strong>Decrypted<\/strong> and select the view icon <i class=\"adl-icon-hide\"><\/i> for the passcode you want to see.<\/p>\n<ul>\n<li><strong>Transactions<\/strong>: the passcode to access <strong>Transactions<\/strong> menu options on Android terminals, or the <strong>Payment<\/strong> menu on standalone non-Android terminals.<\/li>\n<li><strong>Admin &amp; Settings<\/strong>: the passcode to access <strong>Settings<\/strong> menu options on Android terminals, or the <strong>Admin<\/strong> menu on non-Android terminals.<\/li>\n<li><strong>Unreferenced refunds<\/strong>: the passcode to start an unreferenced refund on a standalone terminal.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2>Contact our Support team<\/h2>\n<p>If the above solution did not solve the problem, contact us directly.<\/p>\n<div style=\"text-align: center;\">\n<div class=\"next-steps\" id=\"next-steps\" style=display:block;>\n<a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><p><strong>Submit a Support request<\/strong><\/p><img src=\"\/user\/themes\/adyen\/images\/illustrations\/email.svg\"><p>for specialized help<\/p><\/p><\/a><\/div>\n\n<\/div>\n<p><a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\" class=\"adl-button adl-button--secondary\">Previous step<\/a><\/p>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/admin-pin","articleFields":{"description":"In your Customer Area, retrieve the passcode to open menus on your terminal.","last_edit_on":"25-06-2019 11:47"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/admin-pin","title":"Passcode for menu access","content":"On the payment terminal, the access to menu options like network settings and software updates is restricted. To open such menu options, you need to enter a passcode. \nAndroid: Enter passcode\nWhen you try to access a restricted option on an Android terminal, the display shows Enter passcode.\n\n\nFor Settings menu options: enter the passcode that is set up in your Customer Area under In-person payments &gt; Terminal settings &gt; Terminal passcodes &gt; Admin &amp; Settings.\n\n\nFor Transactions menu options: enter the passcode that is set up in your Customer Area under In-person payments &gt; Terminal settings &gt; Terminal passcodes &gt; Transactions.\n\n\nSee Get the passcode from your Customer Area.\nNon-Android: Admin menu\nThe Admin menu contains several menus with restricted access.\n\n\nGo to the Admin menu:\n\nOn terminals with a keypad, select 9 and then the Confirm key .\nOn legacy models, select the Confirm key and then 9.\nOn terminals without keypad, select the Menu button   and then Admin.\n\n\n\nIn the Admin menu box, enter the passcode that is set up in your Customer Area under In-person payments &gt; Terminal settings &gt; Terminal passcodes &gt; Admin &amp; Settings.\nSee Get the passcode from your Customer Area.\n\n\nSelect Confirm.\n\n\nStandalone non-Android: Payment menu\nOn standalone non-Android terminals that use the old menu structure, the special payments menu lets you do special transactions like manual key entry or unreferenced refunds.\n\n\nSelect 8 and then the Confirm key .\n\n\nIn the Payment menu box, enter the passcode that is set up in your Customer Area under In-person payments &gt; Terminal settings &gt; Terminal passcodes &gt; Transactions.\nSee Get the passcode from your Customer Area.\n\n\nSelect the Confirm key.\n\n\nWhen you select Refund or MOTO refund, it is possible that the terminal asks for a password again. If this happens:\n\nEnter the passcode that is set up in your Customer Area under In-person payments &gt; Terminal settings &gt; Terminal passcodes &gt; Unreferenced refunds.\n\nGet the passcode from your Customer Area\nTo get the passcode from your Customer Area, you need the following role:\n\nMerchant POS Terminal Management Admin role\n\nTo get this role, contact your company's admin.\n\n\nIn your Customer Area, go to In-person payments &gt; Terminal settings or select a specific terminal by serial number.\n\nThe Device info on the terminal contains the serial number. Refer to the manual for your terminal model.\n\n\n\nSelect Passcodes.\n\n\nTo view the passcodes, under Terminal passcodes select Decrypted and select the view icon  for the passcode you want to see.\n\nTransactions: the passcode to access Transactions menu options on Android terminals, or the Payment menu on standalone non-Android terminals.\nAdmin &amp; Settings: the passcode to access Settings menu options on Android terminals, or the Admin menu on non-Android terminals.\nUnreferenced refunds: the passcode to start an unreferenced refund on a standalone terminal.\n\n\n\nContact our Support team\nIf the above solution did not solve the problem, contact us directly.\n\n\nSubmit a Support requestfor specialized help\n\n\nPrevious step","type":"page","locale":"en","boost":16,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals","lvl3":"Terminal turns on","lvl4":"Passcode for menu access"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","lvl3":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","lvl4":"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/admin-pin"},"levels":5,"category":"In-person payments","category_color":"green","tags":["Passcode","access"]}}