---
title: "Passcode for menu access"
description: "In your Customer Area, retrieve the passcode to open menus on your terminal."
url: "https://docs.adyen.com/point-of-sale/pos-troubleshooting/terminal-turns-on/admin-pin"
source_url: "https://docs.adyen.com/point-of-sale/pos-troubleshooting/terminal-turns-on/admin-pin.md"
canonical: "https://docs.adyen.com/point-of-sale/pos-troubleshooting/terminal-turns-on/admin-pin"
last_modified: "2019-06-25T11:47:00+02:00"
language: "en"
---

# Passcode for menu access

In your Customer Area, retrieve the passcode to open menus on your terminal.

[View source](/point-of-sale/pos-troubleshooting/terminal-turns-on/admin-pin.md)

On the payment terminal, the access to menu options like network settings and software updates is restricted. To open such menu options, you need to enter a passcode.

## Android: Enter passcode

When you try to access a restricted option on an Android terminal, the display shows *Enter passcode*.

* For **Settings** menu options: enter the passcode that is set up in your Customer Area under **In-person payments** > **Terminal settings** > **Terminal passcodes** > **Admin & Settings**.

* For **Transactions** menu options: enter the passcode that is set up in your Customer Area under **In-person payments** > **Terminal settings** > **Terminal passcodes** > **Transactions**.

See [Get the passcode from your Customer Area](#get-passcode).

## Non-Android: Admin menu

The **Admin** menu contains several menus with restricted access.

1. Go to the Admin menu:

   * On terminals with a keypad, select **9** and then the **Confirm** key **![](/images/1/9/d/b/6/19db69a93d641f6391db65a1563de3ade9ce55bb-confirm2x.png)**.
   * On legacy models, select the **Confirm** key and then **9**.
   * On terminals without keypad, select the **Menu** button ![](/user/pages/reuse/image-library/buttons/apps-menu/apps.svg?decoding=auto\&fetchpriority=auto) and then **Admin**.

2. In the **Admin menu** box, enter the passcode that is set up in your Customer Area under **In-person payments** > **Terminal settings** > **Terminal passcodes** > **Admin & Settings**.\
   See [Get the passcode from your Customer Area](#get-passcode).

3. Select **Confirm**.

## Standalone non-Android: Payment menu

On standalone non-Android terminals that use the [old menu structure](/point-of-sale/menu-access#old-menu-structure), the special payments menu lets you do special transactions like manual key entry or unreferenced refunds.

1. Select **8** and then the **Confirm** key **![](/images/1/9/d/b/6/19db69a93d641f6391db65a1563de3ade9ce55bb-confirm2x.png)**.

2. In the **Payment menu** box, enter the passcode that is set up in your Customer Area under **In-person payments** > **Terminal settings** > **Terminal passcodes** > **Transactions**.\
   See [Get the passcode from your Customer Area](#get-passcode).

3. Select the **Confirm** key.

When you select **Refund** or **MOTO refund**, it is possible that the terminal asks for a password again. If this happens:

* Enter the passcode that is set up in your Customer Area under **In-person payments** > **Terminal settings** > **Terminal passcodes** > **Unreferenced refunds**.

## Get the passcode from your Customer Area

To get the passcode from your Customer Area, you need the [following role](/account/user-roles#pos):

* **Merchant POS Terminal Management Admin role**

To get this role, contact your company's admin.

1. In your [Customer Area](https://ca-test.adyen.com/), go to **In-person payments** > **Terminal settings** or select a specific terminal by serial number.

   The **Device info** on the terminal contains the serial number. Refer to the [manual for your terminal model](/point-of-sale/pos-troubleshooting/getting-started-with-your-terminal).

2. Select **Passcodes**.

3. To view the passcodes, under **Terminal passcodes** select **Decrypted** and select the view icon **for the passcode you want to see.

   * **Transactions**: the passcode to access **Transactions** menu options on Android terminals, or the **Payment** menu on standalone non-Android terminals.
   * **Admin & Settings**: the passcode to access **Settings** menu options on Android terminals, or the **Admin** menu on non-Android terminals.
   * **Unreferenced refunds**: the passcode to start an unreferenced refund on a standalone terminal.

## Contact our Support team

If the above solution did not solve the problem, contact us directly.

[**Submit a Support request**](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other)

[![](/user/themes/adyen/images/illustrations/email.svg)](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other)

[for specialized help](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other)

[Previous step](/point-of-sale/pos-troubleshooting/terminal-turns-on)