{"title":"Battery problems","category":"default","creationDate":1554812520,"content":"<h2>First solution: Charge the terminal properly<\/h2>\n<ul>\n<li>Make sure that the terminal is charged for <strong>at least 30 minutes<\/strong> before you start using it.<\/li>\n<li>If the battery is still not charging, try connecting the terminal to a different charger.<\/li>\n<li>See <a href=\"\/point-of-sale\/managing-terminals\/battery-management\">Manage battery power<\/a> for information about monitoring the battery charge level, sleep mode, and events that influence battery performance.<\/li>\n<\/ul>\n<div class=\"notices green\">\n<p>Charge the terminal overnight for the best results.<\/p>\n<\/div>\n<h2>Second solution: Take out the battery<\/h2>\n<p>This solution only applies to terminals that have a removable battery.<\/p>\n<ol>\n<li>Remove the battery cover from the back of the terminal.<\/li>\n<li>Take out the battery.<\/li>\n<li>Make sure that there is no dust or debris between the battery connector and the terminal.<\/li>\n<li>Put the battery back in the terminal.<\/li>\n<li>Press and hold the <strong>Confirm<\/strong> button for at least three seconds to restart the terminal.<\/li>\n<li>If the problem continues, try a different charger. If the battery still doesn't charge, you should replace the terminal.<\/li>\n<\/ol>\n<h2>Third solution: Replace the battery<\/h2>\n<p>On terminals that have a removable battery:<\/p>\n<ol>\n<li>Remove the battery cover from the back of the terminal.<\/li>\n<li>Take out the battery.<\/li>\n<li>Install a replacement battery.<\/li>\n<li>Press and hold the <strong>Confirm<\/strong> button for at least three seconds to restart the terminal.<\/li>\n<li>If the problem continues, try charging the replacement battery. If the problem persists after installing a new battery with a full charge, you should replace the terminal.<\/li>\n<\/ol>\n<h2>Return or replace the terminal<\/h2>\n<p>Follow the <a href=\"\/point-of-sale\/managing-terminals\/order-terminals#return-or-replace-terminals\">instructions to return the terminal<\/a> to Adyen. If you are using our Terminal Replacement Service, you can request a replacement terminal in the same order.<\/p>\n<p>After you have submitted your return or replacement order, you cannot make changes but you can <a href=\"\/point-of-sale\/managing-terminals\/order-terminals#cancel-request\">cancel the order<\/a> if we haven't processed it yet.<\/p>\n<p>If you ordered a replacement terminal, you can <a href=\"\/point-of-sale\/managing-terminals\/order-terminals#track-delivery\">track the terminal delivery<\/a>.<\/p>\n<h2>Contact our Support team<\/h2>\n<p>If the above did not solve the problem, or if you need to change your return or replacement order, contact us directly.<\/p>\n<div style=\"text-align: center;\">\n<div class=\"next-steps\" id=\"next-steps\" style=display:block;>\n<a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><p><strong>Submit a Support request<\/strong><\/p><img src=\"\/user\/themes\/adyen\/images\/illustrations\/email.svg\"><p>for specialized help<\/p><\/p><\/a><\/div>\n\n<\/div>\n<p><a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\" class=\"adl-button adl-button--secondary\">Previous step<\/a><\/p>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/battery-problems","articleFields":{"description":"The terminal doesn't charge properly or doesn't charge at all.","last_edit_on":"12-08-2019 17:36"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/battery-problems","title":"Battery problems","content":"First solution: Charge the terminal properly\n\nMake sure that the terminal is charged for at least 30 minutes before you start using it.\nIf the battery is still not charging, try connecting the terminal to a different charger.\nSee Manage battery power for information about monitoring the battery charge level, sleep mode, and events that influence battery performance.\n\n\nCharge the terminal overnight for the best results.\n\nSecond solution: Take out the battery\nThis solution only applies to terminals that have a removable battery.\n\nRemove the battery cover from the back of the terminal.\nTake out the battery.\nMake sure that there is no dust or debris between the battery connector and the terminal.\nPut the battery back in the terminal.\nPress and hold the Confirm button for at least three seconds to restart the terminal.\nIf the problem continues, try a different charger. If the battery still doesn't charge, you should replace the terminal.\n\nThird solution: Replace the battery\nOn terminals that have a removable battery:\n\nRemove the battery cover from the back of the terminal.\nTake out the battery.\nInstall a replacement battery.\nPress and hold the Confirm button for at least three seconds to restart the terminal.\nIf the problem continues, try charging the replacement battery. If the problem persists after installing a new battery with a full charge, you should replace the terminal.\n\nReturn or replace the terminal\nFollow the instructions to return the terminal to Adyen. If you are using our Terminal Replacement Service, you can request a replacement terminal in the same order.\nAfter you have submitted your return or replacement order, you cannot make changes but you can cancel the order if we haven't processed it yet.\nIf you ordered a replacement terminal, you can track the terminal delivery.\nContact our Support team\nIf the above did not solve the problem, or if you need to change your return or replacement order, contact us directly.\n\n\nSubmit a Support requestfor specialized help\n\n\nPrevious step","type":"page","locale":"en","boost":16,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals","lvl3":"Terminal turns on","lvl4":"Battery problems"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","lvl3":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","lvl4":"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/battery-problems"},"levels":5,"category":"In-person payments","category_color":"green","tags":["Battery","problems"]}}