{"title":"Boarding the terminal","category":"default","creationDate":1776961627,"content":"<h2>Solution for \"Board the terminal\"<\/h2>\n<p>This message alerts you to the fact that the terminal is not yet ready to accept payments because it hasn't been boarded yet.<\/p>\n<ul>\n<li>Follow the instructions in <a href=\"\/point-of-sale\/managing-terminals\/board-terminal\">Board the terminal<\/a>.<\/li>\n<\/ul>\n<h2>Solution for \"Unable to start setup\"<\/h2>\n<p>In most cases, this message indicates your account configuration needs to be updated.<\/p>\n<ul>\n<li>Contact Support and ask them to enable self-boarding or auto-setup for your account. That should solve the problem not only for this terminal, but for all your terminals.<\/li>\n<\/ul>\n<p>In the meantime, you can choose to manually board the terminal as follows:<\/p>\n<ol>\n<li>On the terminal, <a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/admin-pin\">open the Admin menu<\/a>.<\/li>\n<li>Select <strong>Config<\/strong> &gt; <strong>Board<\/strong> &gt; <strong>OTP<\/strong>.<\/li>\n<li>Enter the one-time password for your terminal.<br \/>\n<a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/one-time-password\">Where do I find the terminal's password?<\/a><\/li>\n<\/ol>\n<h2>See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/point-of-sale\/managing-terminals\/board-terminal\"\n                        target=\"_self\"\n                        >\n                    Board the terminal\n                <\/a><\/li><\/ul><\/div>\n\n<h2>Contact our Support team<\/h2>\n<p>If the above solution did not solve the problem, contact us directly.<\/p>\n<div style=\"text-align: center;\">\n<div class=\"next-steps\" id=\"next-steps\" style=display:block;>\n<a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><p><strong>Submit a Support request<\/strong><\/p><img src=\"\/user\/themes\/adyen\/images\/illustrations\/email.svg\"><p>for specialized help<\/p><\/p><\/a><\/div>\n\n<\/div>\n<p><a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\" class=\"adl-button adl-button--secondary\">Previous step<\/a><\/p>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/boarding","articleFields":{"description":"The terminal shows a message about boarding or setting up the terminal.","last_edit_on":"04-05-2020 18:16"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/boarding","title":"Boarding the terminal","content":"Solution for \"Board the terminal\"\nThis message alerts you to the fact that the terminal is not yet ready to accept payments because it hasn't been boarded yet.\n\nFollow the instructions in Board the terminal.\n\nSolution for \"Unable to start setup\"\nIn most cases, this message indicates your account configuration needs to be updated.\n\nContact Support and ask them to enable self-boarding or auto-setup for your account. That should solve the problem not only for this terminal, but for all your terminals.\n\nIn the meantime, you can choose to manually board the terminal as follows:\n\nOn the terminal, open the Admin menu.\nSelect Config &gt; Board &gt; OTP.\nEnter the one-time password for your terminal.\nWhere do I find the terminal's password?\n\nSee also\n\n\n                    Board the terminal\n                \n\nContact our Support team\nIf the above solution did not solve the problem, contact us directly.\n\n\nSubmit a Support requestfor specialized help\n\n\nPrevious step","type":"page","locale":"en","boost":16,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals","lvl3":"Terminal turns on","lvl4":"Boarding the terminal"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","lvl3":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","lvl4":"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/boarding"},"levels":5,"category":"In-person payments","category_color":"green","tags":["Boarding","terminal"]}}