{"title":"Charger problems","category":"default","creationDate":1554379260,"content":"<p>The charger is broken or the power connector on the terminal is broken.<\/p>\n<h2>First solution: Inspect the charger<\/h2>\n<ul>\n<li>Check whether the charger works with other terminals of the same model.<\/li>\n<li>Make sure that there is no dust or debris in the connectors on the charger and the terminal.<\/li>\n<\/ul>\n<h2>Second solution: Restart the terminal<\/h2>\n<ol>\n<li>\n<p>To restart the terminal, either:<\/p>\n<ul>\n<li>Turn off the terminal, then turn it on again.<\/li>\n<li>\n<p>On tethered terminals (without battery), <a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/admin-pin\">open the Admin menu<\/a> and select <strong>Reboot<\/strong>, or disconnect and reconnect the power cord.<\/p>\n<!-- list separator -->\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Verify whether the charger is now charging the battery.<\/p>\n<\/li>\n<\/ol>\n<p>If this does not solve the problem, replace the terminal or the charger.<\/p>\n<h2>Replace the charger or return the terminal<\/h2>\n<p>Follow the <a href=\"\/point-of-sale\/managing-terminals\/order-terminals#return-or-replace-terminals\">instructions to return the terminal<\/a> to Adyen. If you are using our Terminal Replacement Service, you can request a replacement terminal in the same order.<\/p>\n<p>After you have submitted your return or replacement order, you cannot make changes but you can <a href=\"\/point-of-sale\/managing-terminals\/order-terminals#cancel-request\">cancel the order<\/a> if we haven't processed it yet.<\/p>\n<p>If you ordered a replacement terminal, you can <a href=\"\/point-of-sale\/managing-terminals\/order-terminals#track-delivery\">track the terminal delivery<\/a>.<\/p>\n<h2>Contact our Support team<\/h2>\n<p>If the above did not solve the charger issue, or if you need to change your return or replacement order, contact us directly.<\/p>\n<div style=\"text-align: center;\">\n<div class=\"next-steps\" id=\"next-steps\" style=display:block;>\n<a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><p><strong>Submit a Support request<\/strong><\/p><img src=\"\/user\/themes\/adyen\/images\/illustrations\/email.svg\"><p>for specialized help<\/p><\/p><\/a><\/div>\n\n<\/div>\n<p><a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\" class=\"adl-button adl-button--secondary\">Previous step<\/a><\/p>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/charger-problems","articleFields":{"description":"Your charger is not charging the battery.","last_edit_on":"14-05-2019 15:36"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/charger-problems","title":"Charger problems","content":"The charger is broken or the power connector on the terminal is broken.\nFirst solution: Inspect the charger\n\nCheck whether the charger works with other terminals of the same model.\nMake sure that there is no dust or debris in the connectors on the charger and the terminal.\n\nSecond solution: Restart the terminal\n\n\nTo restart the terminal, either:\n\nTurn off the terminal, then turn it on again.\n\nOn tethered terminals (without battery), open the Admin menu and select Reboot, or disconnect and reconnect the power cord.\n\n\n\n\n\nVerify whether the charger is now charging the battery.\n\n\nIf this does not solve the problem, replace the terminal or the charger.\nReplace the charger or return the terminal\nFollow the instructions to return the terminal to Adyen. If you are using our Terminal Replacement Service, you can request a replacement terminal in the same order.\nAfter you have submitted your return or replacement order, you cannot make changes but you can cancel the order if we haven't processed it yet.\nIf you ordered a replacement terminal, you can track the terminal delivery.\nContact our Support team\nIf the above did not solve the charger issue, or if you need to change your return or replacement order, contact us directly.\n\n\nSubmit a Support requestfor specialized help\n\n\nPrevious step","type":"page","locale":"en","boost":16,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals","lvl3":"Terminal turns on","lvl4":"Charger problems"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","lvl3":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","lvl4":"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/charger-problems"},"levels":5,"category":"In-person payments","category_color":"green","tags":["Charger","problems"]}}