{"title":"Not connected","category":"default","creationDate":1554126300,"content":"<p>Your terminal shows a \"not connected,\" \"network not connected,\" or \"disconnected\" message.<\/p>\n<h2>How does the terminal connect to the internet?<\/h2>\n<div style=\"text-align: center;\">\n<div class=\"next-steps\" id=\"next-steps\" >\n<a href=\"\/docs\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\/wifi\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><img src=\"\/user\/themes\/adyen\/images\/illustrations\/wifi.svg\"><h6 class=\"next-steps__title\">Wi-Fi<\/h6><p>Via a wireless network.<\/p><\/p><\/a><a href=\"\/docs\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/3g-4g\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><img src=\"\/user\/themes\/adyen\/images\/illustrations\/cellular.svg\"><h6 class=\"next-steps__title\">Cellular<\/h6><p>Via a 3G or 4G network.<\/p><\/p><\/a><a href=\"\/docs\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\/ethernet\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><img src=\"\/user\/themes\/adyen\/images\/illustrations\/ethernet.svg\"><h6 class=\"next-steps__title\">Ethernet<\/h6><p>Via a UTP or USB cable.<\/p><\/p><\/a><a href=\"\/docs\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\/bluetooth\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><img src=\"\/user\/themes\/adyen\/images\/illustrations\/bluetooth.svg\"><h6 class=\"next-steps__title\">Bluetooth<\/h6><p>Via a Bluetooth device.<\/p><\/p><\/a><\/div>\n\n<\/div>\n<p><a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\" class=\"adl-button adl-button--secondary\">Previous step<\/a><\/p>\n<h5>Related documentation:<\/h5>\n<p><a href=\"\/point-of-sale\/pos-troubleshooting\/connecting-your-terminal-to-the-internet\">Connecting your terminal to the internet<\/a><br \/>\n<a href=\"\/point-of-sale\/design-your-integration\/network-and-connectivity\/network-configuration\">Network recommendations<\/a><\/p>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected","articleFields":{"description":"The terminal shows \"Network not connected\" or similar.","last_edit_on":"07-09-2020 13:11"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected","title":"Not connected","content":"Your terminal shows a \"not connected,\" \"network not connected,\" or \"disconnected\" message.\nHow does the terminal connect to the internet?\n\n\nWi-FiVia a wireless network.CellularVia a 3G or 4G network.EthernetVia a UTP or USB cable.BluetoothVia a Bluetooth device.\n\n\nPrevious step\nRelated documentation:\nConnecting your terminal to the internet\nNetwork recommendations","type":"page","locale":"en","boost":16,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals","lvl3":"Terminal turns on","lvl4":"Not connected"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","lvl3":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","lvl4":"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected"},"levels":5,"category":"In-person payments","category_color":"green","tags":["connected"]}}