{"title":"Bluetooth","category":"default","creationDate":1554812340,"content":"<h2>V400m terminal paired with a Bluetooth base station<\/h2>\n<h3>Solution: Double-check the setup steps<\/h3>\n<ul>\n<li>Make sure that you <a href=\"\/point-of-sale\/user-manuals\/v400m-with-bt-base\">set up the Bluetooth connection correctly<\/a>.<\/li>\n<li>If you still encounter issues, check for possible solutions in our <a href=\"\/point-of-sale\/design-your-integration\/network-and-connectivity\/bt-base-station\">Bluetooth base station documentation<\/a>.<\/li>\n<\/ul>\n<h2>e355 terminal paired with an Android or iOS mobile device<\/h2>\n<h3>Solution: Reconnect your device to the terminal<\/h3>\n<ol>\n<li>Turn on Bluetooth on your device (not the terminal).<\/li>\n<li>On your terminal, <a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/admin-pin\">open the Admin menu<\/a>.<\/li>\n<li>Select <strong>Network<\/strong>.<\/li>\n<li>Select either <strong>iOS<\/strong> or <strong>Android<\/strong> (depending on which type of device you are using).<\/li>\n<li>Select <strong>Paired devices<\/strong>.<\/li>\n<li>Select <strong>Pair new device<\/strong>.<\/li>\n<li>On your device, search for the terminal name and select it.<br \/>\nWhen connected, both devices show a confirmation message.<\/li>\n<li>Select <strong>Ok<\/strong> on both devices.<\/li>\n<\/ol>\n<p>If the above steps didn't solve the problem, restart the terminal.<\/p>\n<h2>Contact our Support team<\/h2>\n<p>If the above solutions do not solve the problem, contact us directly.<\/p>\n<div style=\"text-align: center;\">\n<div class=\"next-steps\" id=\"next-steps\" style=display:block;>\n<a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><p><strong>Submit a Support request<\/strong><\/p><img src=\"\/user\/themes\/adyen\/images\/illustrations\/email.svg\"><p>for specialized help<\/p><\/p><\/a><\/div>\n\n<\/div>\n<p><a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\" class=\"adl-button adl-button--secondary\">Previous step<\/a><\/p>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\/bluetooth","articleFields":{"description":"The terminal's Bluetooth connection isn't working properly.","last_edit_on":"12-08-2019 17:35"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\/bluetooth","title":"Bluetooth","content":"V400m terminal paired with a Bluetooth base station\nSolution: Double-check the setup steps\n\nMake sure that you set up the Bluetooth connection correctly.\nIf you still encounter issues, check for possible solutions in our Bluetooth base station documentation.\n\ne355 terminal paired with an Android or iOS mobile device\nSolution: Reconnect your device to the terminal\n\nTurn on Bluetooth on your device (not the terminal).\nOn your terminal, open the Admin menu.\nSelect Network.\nSelect either iOS or Android (depending on which type of device you are using).\nSelect Paired devices.\nSelect Pair new device.\nOn your device, search for the terminal name and select it.\nWhen connected, both devices show a confirmation message.\nSelect Ok on both devices.\n\nIf the above steps didn't solve the problem, restart the terminal.\nContact our Support team\nIf the above solutions do not solve the problem, contact us directly.\n\n\nSubmit a Support requestfor specialized help\n\n\nPrevious step","type":"page","locale":"en","boost":15,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals","lvl3":"Terminal turns on","lvl4":"Not connected","lvl5":"Bluetooth"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","lvl3":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","lvl4":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected","lvl5":"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\/bluetooth"},"levels":6,"category":"In-person payments","category_color":"green","tags":["Bluetooth"]}}