{"title":"Ethernet","category":"default","creationDate":1556175180,"content":"<div class=\"notices yellow\">\n<p>Only connect a regular Ethernet cable to an ETH port. Using any other type of cable or another port (for example, the RS232 port) might severely damage the device.<\/p>\n<\/div>\n<h2>First solution: Check if the router is able to connect to a different device<\/h2>\n<p>Try to connect your phone or laptop to the internet to check if your router is active. If the other device does not connect either, then ask your IT department to resolve your router's connection problem.<\/p>\n<h2>Second solution: Restart the terminal<\/h2>\n<p>To restart the terminal, <a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/admin-pin\">open the Admin menu<\/a> and select <strong>Reboot<\/strong>, or disconnect and reconnect the power cord.<\/p>\n<h2>Third solution: Replace the Ethernet cable<\/h2>\n<p>If the router is connecting properly to a different device, try replacing the Ethernet cable that is connected to the terminal.<\/p>\n<h2>Fourth solution: Check if there is a firewall active on your router<\/h2>\n<p>Use dynamic IP addresses on the local network. If not, use a DHCP server to define static IP addresses to ensure unique IP addresses and avoid unexpected issues.<\/p>\n<h2>Contact our Support team<\/h2>\n<p>If none of the above solutions solved the problem, contact us directly.<\/p>\n<div style=\"text-align: center;\">\n<div class=\"next-steps\" id=\"next-steps\" style=display:block;>\n<a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><p><strong>Submit a Support request<\/strong><\/p><img src=\"\/user\/themes\/adyen\/images\/illustrations\/email.svg\"><p>for specialized help<\/p><\/p><\/a><\/div>\n\n<\/div>\n<p><a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\" class=\"adl-button adl-button--secondary\">Previous step<\/a><\/p>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\/ethernet","articleFields":{"description":"The terminal's Ethernet connection isn't working.","last_edit_on":"14-05-2019 15:50"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\/ethernet","title":"Ethernet","content":"\nOnly connect a regular Ethernet cable to an ETH port. Using any other type of cable or another port (for example, the RS232 port) might severely damage the device.\n\nFirst solution: Check if the router is able to connect to a different device\nTry to connect your phone or laptop to the internet to check if your router is active. If the other device does not connect either, then ask your IT department to resolve your router's connection problem.\nSecond solution: Restart the terminal\nTo restart the terminal, open the Admin menu and select Reboot, or disconnect and reconnect the power cord.\nThird solution: Replace the Ethernet cable\nIf the router is connecting properly to a different device, try replacing the Ethernet cable that is connected to the terminal.\nFourth solution: Check if there is a firewall active on your router\nUse dynamic IP addresses on the local network. If not, use a DHCP server to define static IP addresses to ensure unique IP addresses and avoid unexpected issues.\nContact our Support team\nIf none of the above solutions solved the problem, contact us directly.\n\n\nSubmit a Support requestfor specialized help\n\n\nPrevious step","type":"page","locale":"en","boost":15,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals","lvl3":"Terminal turns on","lvl4":"Not connected","lvl5":"Ethernet"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","lvl3":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","lvl4":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected","lvl5":"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\/ethernet"},"levels":6,"category":"In-person payments","category_color":"green","tags":["Ethernet"]}}