{"title":"Wi-Fi","category":"default","creationDate":1554810840,"content":"<h2>First solution: Check the SSID<\/h2>\n<p>This solution applies if you are using a WPA2-Enterprise Wi-Fi network and the terminal's Wi-Fi settings are configured through a <a href=\"\/point-of-sale\/design-your-integration\/network-and-connectivity\/wi-fi-profiles\">Wi-Fi profile<\/a>.<\/p>\n<ol>\n<li>On the payment terminal, <a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/admin-pin\">open the Admin menu<\/a>.<\/li>\n<li>Go to <strong>Network &gt; Wi-Fi<\/strong> and select the <strong>i<\/strong> info icon next to your network to view the <strong>Network details<\/strong>.<\/li>\n<li>Verify that the <strong>SSID<\/strong> field contains a value.<br \/>\nIf the SSID is missing, this can indicate that the profile didn't synchronize on the terminal, or that the profile is configured incorrectly. Contact us for help with this issue.<\/li>\n<\/ol>\n<h2>Second solution: Check if your Wi-Fi router is connected correctly<\/h2>\n<ul>\n<li>\n<p>Connect a different device, such as your phone or laptop, to the Wi-Fi network you are trying to connect to your terminal.<\/p>\n<ul>\n<li>If the Wi-Fi router doesn't work properly with a different device, ask your IT department to resolve this issue first.<\/li>\n<li>\n<p>If the router is active but the terminal is not connecting to the Wi-Fi, proceed to the next solution.<\/p>\n<!-- list separator -->\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2>Third solution: Restart the Wi-Fi status on the terminal<\/h2>\n<ol>\n<li>On the terminal, <a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/admin-pin\">open the Admin menu<\/a>.<\/li>\n<li>Go to <strong>Network &gt; Wi-Fi<\/strong>.<\/li>\n<li>Make sure Wi-Fi is enabled, and select your desired Wi-Fi network.<\/li>\n<li>Enter your own Wi-Fi password that is linked to the router.<\/li>\n<\/ol>\n<p>If this does not solve the problem, proceed to the third solution.<\/p>\n<h2>Fourth solution: Restart the terminal<\/h2>\n<p>To restart the terminal, either:<\/p>\n<ul>\n<li>Turn off the terminal, then turn it on again.<\/li>\n<li>On tethered terminals (without battery), <a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/admin-pin\">open the Admin menu<\/a> and select <strong>Reboot<\/strong>, or disconnect and reconnect the power cord.<\/li>\n<\/ul>\n<h2>Fifth solution: Reset your Wi-Fi settings<\/h2>\n<ol>\n<li>On the terminal, <a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/admin-pin\">open the Admin menu<\/a>.<\/li>\n<li>Go to <strong>Network &gt; Wi-Fi<\/strong> and select the <strong>i<\/strong> info icon next to your network to view the <strong>Network details<\/strong>.<\/li>\n<li>Remove the network from the terminal.<\/li>\n<li>Wait for the terminal to reboot.<\/li>\n<li>Open the Admin menu on your terminal again.<\/li>\n<li>Go to <strong>Network &gt; Wi-Fi<\/strong>.<\/li>\n<li>Enable Wi-Fi. The terminal will scan the available networks.<\/li>\n<li>Select the desired network, and enter your own Wi-Fi password.<\/li>\n<\/ol>\n<h2>Contact our Support team<\/h2>\n<p>If the above solutions do not solve the problem, contact us directly.<\/p>\n<div style=\"text-align: center;\">\n<div class=\"next-steps\" id=\"next-steps\" style=display:block;>\n<a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><p><strong>Submit a Support request<\/strong><\/p><img src=\"\/user\/themes\/adyen\/images\/illustrations\/email.svg\"><p>for specialized help<\/p><\/p><\/a><\/div>\n\n<\/div>\n<p><a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\" class=\"adl-button adl-button--secondary\">Previous step<\/a><\/p>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\/wifi","articleFields":{"description":"You need to reset the terminal's connection to your Wi-Fi network.","last_edit_on":"12-08-2019 17:33"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\/wifi","title":"Wi-Fi","content":"First solution: Check the SSID\nThis solution applies if you are using a WPA2-Enterprise Wi-Fi network and the terminal's Wi-Fi settings are configured through a Wi-Fi profile.\n\nOn the payment terminal, open the Admin menu.\nGo to Network &gt; Wi-Fi and select the i info icon next to your network to view the Network details.\nVerify that the SSID field contains a value.\nIf the SSID is missing, this can indicate that the profile didn't synchronize on the terminal, or that the profile is configured incorrectly. Contact us for help with this issue.\n\nSecond solution: Check if your Wi-Fi router is connected correctly\n\n\nConnect a different device, such as your phone or laptop, to the Wi-Fi network you are trying to connect to your terminal.\n\nIf the Wi-Fi router doesn't work properly with a different device, ask your IT department to resolve this issue first.\n\nIf the router is active but the terminal is not connecting to the Wi-Fi, proceed to the next solution.\n\n\n\n\n\nThird solution: Restart the Wi-Fi status on the terminal\n\nOn the terminal, open the Admin menu.\nGo to Network &gt; Wi-Fi.\nMake sure Wi-Fi is enabled, and select your desired Wi-Fi network.\nEnter your own Wi-Fi password that is linked to the router.\n\nIf this does not solve the problem, proceed to the third solution.\nFourth solution: Restart the terminal\nTo restart the terminal, either:\n\nTurn off the terminal, then turn it on again.\nOn tethered terminals (without battery), open the Admin menu and select Reboot, or disconnect and reconnect the power cord.\n\nFifth solution: Reset your Wi-Fi settings\n\nOn the terminal, open the Admin menu.\nGo to Network &gt; Wi-Fi and select the i info icon next to your network to view the Network details.\nRemove the network from the terminal.\nWait for the terminal to reboot.\nOpen the Admin menu on your terminal again.\nGo to Network &gt; Wi-Fi.\nEnable Wi-Fi. The terminal will scan the available networks.\nSelect the desired network, and enter your own Wi-Fi password.\n\nContact our Support team\nIf the above solutions do not solve the problem, contact us directly.\n\n\nSubmit a Support requestfor specialized help\n\n\nPrevious step","type":"page","locale":"en","boost":15,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals","lvl3":"Terminal turns on","lvl4":"Not connected","lvl5":"Wi-Fi"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","lvl3":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","lvl4":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected","lvl5":"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\/wifi"},"levels":6,"category":"In-person payments","category_color":"green","tags":["Wi-Fi"]}}