{"title":"One-time password","category":"default","creationDate":1554725580,"content":"<h2>New terminal<\/h2>\n<p>The Customer Area will generate one-time passwords for your new terminal as soon as you assign it to a specific store.<\/p>\n<ul>\n<li>Follow the instructions to <a href=\"\/point-of-sale\/managing-terminals\/assign-terminals\">assign your new terminal<\/a>.<\/li>\n<\/ul>\n<h2>Already assigned terminal<\/h2>\n<ol>\n<li>\n<p>Log in to your Customer Area:<\/p>\n<ul>\n<li>For a live terminal, go to <a href=\"https:\/\/ca-live.adyen.com\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">your live Customer Area<\/a>.<\/li>\n<li>For a test terminal (your terminal's home screen says \"Test\") go to <a href=\"https:\/\/ca-test.adyen.com\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">your test Customer Area<\/a>.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Go to <strong>In-person payments<\/strong> &gt; <strong>Payment devices<\/strong>, and select the <strong>Terminals<\/strong> tab.<\/p>\n<\/li>\n<li>\n<p>Search for the terminal by serial number.<\/p>\n<div class=\"sc-notice info\"><div>\n<p>The terminal serial number is shown:<\/p>\n<ul>\n<li>On the underside of the terminal. Example: <em>S\/N:123-456-789<\/em>.<\/li>\n<li>On the second line of the info screen. Example: <em>V400m-123456789<\/em>.<br \/>\nTo open the info screen, press <strong>5<\/strong> and then the <strong>Confirm<\/strong> button. On some models, it is <strong>Confirm<\/strong> and then <strong>5<\/strong> or both buttons at the same time.<\/li>\n<\/ul>\n<\/div><\/div>\n<\/li>\n<li>\n<p>Click on the row of your terminal to view the terminal detail page.<br \/>\nThe password is shown at the top, in the <strong>One time password<\/strong> field.<\/p>\n<\/li>\n<\/ol>\n<h2>If you cannot find the terminal in the Customer Area<\/h2>\n<ul>\n<li>You are in the TEST Customer Area while you should be in LIVE, or vice versa.<\/li>\n<li>The number you entered was not the terminal serial number.<\/li>\n<li>\n<p>You do not have the required user role in the Customer Area.<\/p>\n<div class=\"sc-notice info\"><div>\n<p>To access one-time passwords, you need to have the Merchant POS Terminal Management <a href=\"\/account\/user-roles\">user role<\/a>. Contact your company's admin user for help.<\/p>\n<\/div><\/div>\n<\/li>\n<\/ul>\n<h2>See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/point-of-sale\/managing-terminals\/board-terminal\"\n                        target=\"_self\"\n                        >\n                    Board the terminal\n                <\/a><\/li><\/ul><\/div>\n\n<h2>Contact our Support team<\/h2>\n<p>If the above solutions did not solve the problem, contact us directly.<\/p>\n<div style=\"text-align: center;\">\n<div class=\"next-steps\" id=\"next-steps\" style=display:block;>\n<a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><p><strong>Submit a Support request<\/strong><\/p><img src=\"\/user\/themes\/adyen\/images\/illustrations\/email.svg\"><p>for specialized help<\/p><\/p><\/a><\/div>\n\n<\/div>\n<p><a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\" class=\"adl-button adl-button--secondary\">Previous step<\/a><\/p>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/one-time-password","articleFields":{"description":"Retrieve the terminal's password from the Customer Area.","last_edit_on":"26-06-2019 11:47"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/one-time-password","title":"One-time password","content":"New terminal\nThe Customer Area will generate one-time passwords for your new terminal as soon as you assign it to a specific store.\n\nFollow the instructions to assign your new terminal.\n\nAlready assigned terminal\n\n\nLog in to your Customer Area:\n\nFor a live terminal, go to your live Customer Area.\nFor a test terminal (your terminal's home screen says \"Test\") go to your test Customer Area.\n\n\n\nGo to In-person payments &gt; Payment devices, and select the Terminals tab.\n\n\nSearch for the terminal by serial number.\n\nThe terminal serial number is shown:\n\nOn the underside of the terminal. Example: S\/N:123-456-789.\nOn the second line of the info screen. Example: V400m-123456789.\nTo open the info screen, press 5 and then the Confirm button. On some models, it is Confirm and then 5 or both buttons at the same time.\n\n\n\n\nClick on the row of your terminal to view the terminal detail page.\nThe password is shown at the top, in the One time password field.\n\n\nIf you cannot find the terminal in the Customer Area\n\nYou are in the TEST Customer Area while you should be in LIVE, or vice versa.\nThe number you entered was not the terminal serial number.\n\nYou do not have the required user role in the Customer Area.\n\nTo access one-time passwords, you need to have the Merchant POS Terminal Management user role. Contact your company's admin user for help.\n\n\n\nSee also\n\n\n                    Board the terminal\n                \n\nContact our Support team\nIf the above solutions did not solve the problem, contact us directly.\n\n\nSubmit a Support requestfor specialized help\n\n\nPrevious step","type":"page","locale":"en","boost":16,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals","lvl3":"Terminal turns on","lvl4":"One-time password"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","lvl3":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","lvl4":"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/one-time-password"},"levels":5,"category":"In-person payments","category_color":"green","tags":["One-time","password"]},"articleFiles":{"confirm_2x.png":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/52.pos-troubleshooting\/terminal-turns-on\/one-time-password\/confirm_2x.png\" \/>"}}