---
title: "One-time password"
description: "Retrieve the terminal's password from the Customer Area."
url: "https://docs.adyen.com/point-of-sale/pos-troubleshooting/terminal-turns-on/one-time-password"
source_url: "https://docs.adyen.com/point-of-sale/pos-troubleshooting/terminal-turns-on/one-time-password.md"
canonical: "https://docs.adyen.com/point-of-sale/pos-troubleshooting/terminal-turns-on/one-time-password"
last_modified: "2019-06-26T11:47:00+02:00"
language: "en"
---

# One-time password

Retrieve the terminal's password from the Customer Area.

## New terminal

The Customer Area will generate one-time passwords for your new terminal as soon as you assign it to a specific store.

* Follow the instructions to [assign your new terminal](/point-of-sale/managing-terminals/assign-terminals).

## Already assigned terminal

1. Log in to your Customer Area:

   * For a live terminal, go to [your live Customer Area](https://ca-live.adyen.com).
   * For a test terminal (your terminal's home screen says "Test") go to [your test Customer Area](https://ca-test.adyen.com).

2. Go to **In-person payments** > **Payment devices**, and select the **Terminals** tab.

3. Search for the terminal by serial number.

   The terminal serial number is shown:

   * On the underside of the terminal. Example: *S/N:123-456-789*.
   * On the second line of the info screen. Example: *V400m-123456789*.\
     To open the info screen, press **5** and then the **Confirm** button. On some models, it is **Confirm** and then **5** or both buttons at the same time.

4. Click on the row of your terminal to view the terminal detail page.\
   The password is shown at the top, in the **One time password** field.

## If you cannot find the terminal in the Customer Area

* You are in the TEST Customer Area while you should be in LIVE, or vice versa.

* The number you entered was not the terminal serial number.

* You do not have the required user role in the Customer Area.

  To access one-time passwords, you need to have the Merchant POS Terminal Management [user role](/account/user-roles). Contact your company's admin user for help.

## See also

* [Board the terminal](/point-of-sale/managing-terminals/board-terminal)

## Contact our Support team

If the above solutions did not solve the problem, contact us directly.

[**Submit a Support request**](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other)

[![](/user/themes/adyen/images/illustrations/email.svg)](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other)

[for specialized help](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other)

[Previous step](/point-of-sale/pos-troubleshooting/terminal-turns-on)