{"title":"Pending","category":"default","creationDate":1558336380,"content":"<p>The pending icon <img alt=\"\" src=\"\/user\/pages\/docs\/03.point-of-sale\/52.pos-troubleshooting\/terminal-turns-on\/pending\/pending.svg?decoding=auto&amp;fetchpriority=auto\" \/> indicates that there are payments that the terminal hasn't been able to send to the Adyen host for completion (capture and settlement).<\/p>\n<h2>Solution: Check network connection<\/h2>\n<ol>\n<li>\n<p>Run diagnostics to check whether the terminal is able to reach the Adyen host system. If not, you may need to adjust your firewall settings or other network aspects.<br \/>\nYou can:<\/p>\n<ul>\n<li>Run <a href=\"\/point-of-sale\/pos-troubleshooting\/connection-tests\">connection tests on the terminal<\/a>.<\/li>\n<li>In a Terminal API integration, make a <a href=\"\/point-of-sale\/diagnostics\/request-diagnosis\">\n  <code>DiagnosisRequest<\/code>\n<\/a>.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>To check your network connection, follow <a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\">this procedure<\/a>.<\/p>\n<p>Note that when the terminal indicates it is connected to your Wi-Fi network, this doesn't necessarily mean that it is connected to the internet. There can be issues with the connection from your Wi-Fi network to the internet.<\/p>\n<\/li>\n<\/ol>\n<h3>Contact our Support team<\/h3>\n<p>If this did not solve the problem, contact us directly.<\/p>\n<div style=\"text-align: center;\">\n<div class=\"next-steps\" id=\"next-steps\" style=display:block;>\n<a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><p><strong>Submit a Support request<\/strong><\/p><img src=\"\/user\/themes\/adyen\/images\/illustrations\/email.svg\"><p>for specialized help<\/p><\/p><\/a><\/div>\n\n<\/div>\n<p><a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\" class=\"adl-button adl-button--secondary\">Previous step<\/a><\/p>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/pending","articleFields":{"description":"The terminal shows the pending icon.","last_edit_on":"12-08-2019 17:54"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/pending","title":"Pending","content":"The pending icon  indicates that there are payments that the terminal hasn't been able to send to the Adyen host for completion (capture and settlement).\nSolution: Check network connection\n\n\nRun diagnostics to check whether the terminal is able to reach the Adyen host system. If not, you may need to adjust your firewall settings or other network aspects.\nYou can:\n\nRun connection tests on the terminal.\nIn a Terminal API integration, make a \n  DiagnosisRequest\n.\n\n\n\nTo check your network connection, follow this procedure.\nNote that when the terminal indicates it is connected to your Wi-Fi network, this doesn't necessarily mean that it is connected to the internet. There can be issues with the connection from your Wi-Fi network to the internet.\n\n\nContact our Support team\nIf this did not solve the problem, contact us directly.\n\n\nSubmit a Support requestfor specialized help\n\n\nPrevious step","type":"page","locale":"en","boost":16,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals","lvl3":"Terminal turns on","lvl4":"Pending"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","lvl3":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","lvl4":"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/pending"},"levels":5,"category":"In-person payments","category_color":"green","tags":["Pending"]},"articleFiles":{"pending.svg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/52.pos-troubleshooting\/terminal-turns-on\/pending\/pending.svg?decoding=auto&amp;fetchpriority=auto\" \/>"}}