{"title":"Receipt roll","category":"default","creationDate":1554815340,"content":"

Your terminal doesn't print any receipts or the receipt has pink stripes on the paper.<\/p>\n

\n

If the receipt has pink stripes, the roll is almost out of paper. Replace the receipt roll.<\/p>\n<\/div>\n

Inspect the terminal<\/h2>\n
    \n
  1. Open the receipt roll cover.<\/li>\n
  2. Remove any dust and scraps of paper.<\/li>\n
  3. Check for physical structures that could block the receipt roll in any way.<\/li>\n
  4. Check if there are any loose or broken parts.<\/li>\n
  5. If you are using a third-party receipt roll, replace it with an Adyen-certified receipt roll.<\/li>\n<\/ol>\n

    If this does not solve the problem, you need to return or replace the terminal.<\/p>\n

    Return or replace the terminal<\/h2>\n

    Follow the instructions to return the terminal<\/a> to Adyen. If you are using our Terminal Replacement Service, you can request a replacement terminal in the same order.<\/p>\n

    After you have submitted your return or replacement order, you cannot make changes but you can cancel the order<\/a> if we haven't processed it yet.<\/p>\n

    If you ordered a replacement terminal, you can track the terminal delivery<\/a>.<\/p>\n

    Contact our Support team<\/h2>\n

    If the above solutions do not solve the receipt printing problem, or if you need to change your return or replacement order, contact us directly.<\/p>\n

    \n
    \n

    Submit a Support request<\/strong><\/p>

    for specialized help<\/p><\/p><\/a><\/div>\n\n<\/div>\n

    Previous step<\/a><\/p>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/receiptroll","articleFields":{"description":"There is a problem printing receipts.","last_edit_on":"13-05-2019 11:11"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/receiptroll","title":"Receipt roll","content":"Your terminal doesn't print any receipts or the receipt has pink stripes on the paper.\n\nIf the receipt has pink stripes, the roll is almost out of paper. Replace the receipt roll.\n\nInspect the terminal\n\nOpen the receipt roll cover.\nRemove any dust and scraps of paper.\nCheck for physical structures that could block the receipt roll in any way.\nCheck if there are any loose or broken parts.\nIf you are using a third-party receipt roll, replace it with an Adyen-certified receipt roll.\n\nIf this does not solve the problem, you need to return or replace the terminal.\nReturn or replace the terminal\nFollow the instructions to return the terminal to Adyen. If you are using our Terminal Replacement Service, you can request a replacement terminal in the same order.\nAfter you have submitted your return or replacement order, you cannot make changes but you can cancel the order if we haven't processed it yet.\nIf you ordered a replacement terminal, you can track the terminal delivery.\nContact our Support team\nIf the above solutions do not solve the receipt printing problem, or if you need to change your return or replacement order, contact us directly.\n\n\nSubmit a Support requestfor specialized help\n\n\nPrevious step","type":"page","locale":"en","boost":16,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals","lvl3":"Terminal turns on","lvl4":"Receipt roll"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","lvl3":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","lvl4":"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/receiptroll"},"levels":5,"category":"In-person payments","category_color":"green","tags":["Receipt"]}}