{"title":"Red exclamation mark","category":"default","creationDate":1554274980,"content":"<p>There is data stored on the terminal that wasn't sent to Adyen. The terminal is likely not connected to the network.<\/p>\n<h2>Solution: Reconfigure network connection<\/h2>\n<p>To check your network connection, follow <a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/not-connected\">this procedure<\/a>.<\/p>\n<h3>Contact our Support team<\/h3>\n<p>If the above solution did not solve the problem, contact us directly.<\/p>\n<div style=\"text-align: center;\">\n<div class=\"next-steps\" id=\"next-steps\" style=display:block;>\n<a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><p><strong>Submit a Support request<\/strong><\/p><img src=\"\/user\/themes\/adyen\/images\/illustrations\/email.svg\"><p>for specialized help<\/p><\/p><\/a><\/div>\n\n<\/div>\n<p><a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\" class=\"adl-button adl-button--secondary\">Previous step<\/a><\/p>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/red-exclamation-mark","articleFields":{"description":"Terminal shows a red exclamation mark (!) on the display.","last_edit_on":"05-06-2019 11:16"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/red-exclamation-mark","title":"Red exclamation mark","content":"There is data stored on the terminal that wasn't sent to Adyen. The terminal is likely not connected to the network.\nSolution: Reconfigure network connection\nTo check your network connection, follow this procedure.\nContact our Support team\nIf the above solution did not solve the problem, contact us directly.\n\n\nSubmit a Support requestfor specialized help\n\n\nPrevious step","type":"page","locale":"en","boost":16,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals","lvl3":"Terminal turns on","lvl4":"Red exclamation mark"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","lvl3":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","lvl4":"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/red-exclamation-mark"},"levels":5,"category":"In-person payments","category_color":"green","tags":["exclamation"]}}