{"title":"Service mode","category":"default","creationDate":1554274980,"content":"<p>When the terminal shows the message <em>Terminal in Service Mode<\/em>, this indicates that the terminal is running in a safe mode. Usually, the cause is that the terminal has an incorrect configuration.<\/p>\n<h2>First solution: Reboot the terminal<\/h2>\n<p>To reboot the terminal, either:<\/p>\n<ul>\n<li>Turn off the terminal, then turn it on again.<\/li>\n<li>On tethered terminals (without battery), <a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/admin-pin\">open the Admin menu<\/a> and select <strong>Reboot<\/strong>, or disconnect and reconnect the power cord.<\/li>\n<\/ul>\n<h2>Second solution: Update or remove the configuration<\/h2>\n<p>If after rebooting the terminal goes into service mode again or starts a boot loop:<\/p>\n<ul>\n<li>Try to open the <strong>Admin<\/strong> &gt; <strong>Config<\/strong> menu, and update or remove the configuration.<br \/>\nIf you removed the configuration, you need to board the terminal again.<\/li>\n<\/ul>\n<h2>Return or replace the terminal<\/h2>\n<p>If it is not possible at all to access the <strong>Admin<\/strong> menu and the terminal remains in service mode or in a boot loop, you cannot use the terminal anymore.<\/p>\n<ul>\n<li>Follow the instructions to <a href=\"\/point-of-sale\/managing-terminals\/order-terminals#return-or-replace-terminals\">return the terminal to Adyen<\/a>.<br \/>\nIf you need a new terminal, you can place a sales order for a new one. Or if you are using our Terminal Replacement Service, you can place a terminal replacement order to return the old terminal and get a new one at the same time.<\/li>\n<\/ul>\n<div class=\"notices yellow\">\n<p>Probably there is payment data stored on the terminal that wasn't sent to Adyen because the terminal went into service mode.<\/p>\n<\/div>\n<h2>Contact our Support team<\/h2>\n<p>If the above solutions did not solve the problem, contact us directly.<\/p>\n<div style=\"text-align: center;\">\n<div class=\"next-steps\" id=\"next-steps\" style=display:block;>\n<a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><p><strong>Submit a Support request<\/strong><\/p><img src=\"\/user\/themes\/adyen\/images\/illustrations\/email.svg\"><p>for specialized help<\/p><\/p><\/a><\/div>\n\n<\/div>\n<p><a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\" class=\"adl-button adl-button--secondary\">Previous step<\/a><\/p>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/service-mode","articleFields":{"description":"The display shows \"Terminal in Service mode\".","last_edit_on":"05-06-2019 11:16"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/service-mode","title":"Service mode","content":"When the terminal shows the message Terminal in Service Mode, this indicates that the terminal is running in a safe mode. Usually, the cause is that the terminal has an incorrect configuration.\nFirst solution: Reboot the terminal\nTo reboot the terminal, either:\n\nTurn off the terminal, then turn it on again.\nOn tethered terminals (without battery), open the Admin menu and select Reboot, or disconnect and reconnect the power cord.\n\nSecond solution: Update or remove the configuration\nIf after rebooting the terminal goes into service mode again or starts a boot loop:\n\nTry to open the Admin &gt; Config menu, and update or remove the configuration.\nIf you removed the configuration, you need to board the terminal again.\n\nReturn or replace the terminal\nIf it is not possible at all to access the Admin menu and the terminal remains in service mode or in a boot loop, you cannot use the terminal anymore.\n\nFollow the instructions to return the terminal to Adyen.\nIf you need a new terminal, you can place a sales order for a new one. Or if you are using our Terminal Replacement Service, you can place a terminal replacement order to return the old terminal and get a new one at the same time.\n\n\nProbably there is payment data stored on the terminal that wasn't sent to Adyen because the terminal went into service mode.\n\nContact our Support team\nIf the above solutions did not solve the problem, contact us directly.\n\n\nSubmit a Support requestfor specialized help\n\n\nPrevious step","type":"page","locale":"en","boost":16,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals","lvl3":"Terminal turns on","lvl4":"Service mode"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","lvl3":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","lvl4":"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/service-mode"},"levels":5,"category":"In-person payments","category_color":"green","tags":["Service"]}}