{"title":"Tampered","category":"default","creationDate":1554274320,"content":"<p>The payment terminal has been tampered with. This is a security breach, so you need to replace the terminal.<\/p>\n<div class=\"sc-notice note\"><div>\n<p>When the display of the payment terminal shows the word '<span translate=\"no\"><strong>TAMPER<\/strong><\/span>' or '<span translate=\"no\"><strong>TAMPERED<\/strong><\/span>' (or a localized version of those words), stop using the device and contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a> immediately.<\/p>\n<\/div><\/div>\n<p>The <em>tamper detection<\/em> is a protection mechanism to guarantee secure processing. It prevents unauthorized persons from making adjustments to the terminals.<\/p>\n<h2>Return or replace the terminal<\/h2>\n<p>Follow the <a href=\"\/point-of-sale\/managing-terminals\/order-terminals#return-or-replace-terminals\">instructions to return the terminal<\/a> to Adyen. If you are using our Terminal Replacement Service, you can request a replacement terminal in the same order.<\/p>\n<p>After you have submitted your return or replacement order, you cannot make changes but you can <a href=\"\/point-of-sale\/managing-terminals\/order-terminals#cancel-request\">cancel the order<\/a> if we haven't processed it yet.<\/p>\n<p>If you ordered a replacement terminal, you can <a href=\"\/point-of-sale\/managing-terminals\/order-terminals#track-delivery\">track the terminal delivery<\/a>.<\/p>\n<h3>Contact our Support team<\/h3>\n<p>To inform us of the security breach, or to change your return or replacement order, contact us directly.<\/p>\n<div style=\"text-align: center;\">\n<div class=\"next-steps\" id=\"next-steps\" style=display:block;>\n<a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><p><strong>Submit a Support request<\/strong><\/p><img src=\"\/user\/themes\/adyen\/images\/illustrations\/email.svg\"><p>for specialized help<\/p><\/p><\/a><\/div>\n\n<\/div>\n<p><a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\" class=\"adl-button adl-button--secondary\">Previous step<\/a><\/p>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/tampered","articleFields":{"description":"The terminal display shows Tamper.","last_edit_on":"10-10-2019 08:02"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/tampered","title":"Tampered","content":"The payment terminal has been tampered with. This is a security breach, so you need to replace the terminal.\n\nWhen the display of the payment terminal shows the word 'TAMPER' or 'TAMPERED' (or a localized version of those words), stop using the device and contact our Support Team immediately.\n\nThe tamper detection is a protection mechanism to guarantee secure processing. It prevents unauthorized persons from making adjustments to the terminals.\nReturn or replace the terminal\nFollow the instructions to return the terminal to Adyen. If you are using our Terminal Replacement Service, you can request a replacement terminal in the same order.\nAfter you have submitted your return or replacement order, you cannot make changes but you can cancel the order if we haven't processed it yet.\nIf you ordered a replacement terminal, you can track the terminal delivery.\nContact our Support team\nTo inform us of the security breach, or to change your return or replacement order, contact us directly.\n\n\nSubmit a Support requestfor specialized help\n\n\nPrevious step","type":"page","locale":"en","boost":16,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals","lvl3":"Terminal turns on","lvl4":"Tampered"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","lvl3":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","lvl4":"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/tampered"},"levels":5,"category":"In-person payments","category_color":"green","tags":["Tampered"]}}