{"title":"Wrong terminal received","category":"default","creationDate":1555398900,"content":"<p>You received the wrong terminal on delivery. This can only be resolved by replacing the terminal with the correct one.<\/p>\n<h2>Return or replace the terminal<\/h2>\n<p>Follow the <a href=\"\/point-of-sale\/managing-terminals\/order-terminals#return-or-replace-terminals\">instructions to return the terminal<\/a> to Adyen. If you are using our Terminal Replacement Service, you can request a replacement terminal in the same order.<\/p>\n<p>After you have submitted your return or replacement order, you cannot make changes but you can <a href=\"\/point-of-sale\/managing-terminals\/order-terminals#cancel-request\">cancel the order<\/a> if we haven't processed it yet.<\/p>\n<p>If you ordered a replacement terminal, you can <a href=\"\/point-of-sale\/managing-terminals\/order-terminals#track-delivery\">track the terminal delivery<\/a>.<\/p>\n<h3>Contact our Support team<\/h3>\n<p>If the above did not solve the problem, or if you need to change your return or replacement order, contact us directly.<\/p>\n<div style=\"text-align: center;\">\n<div class=\"next-steps\" id=\"next-steps\" style=display:block;>\n<a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><p><strong>Submit a Support request<\/strong><\/p><img src=\"\/user\/themes\/adyen\/images\/illustrations\/email.svg\"><p>for specialized help<\/p><\/p><\/a><\/div>\n\n<\/div>\n<p><a href=\"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\" class=\"adl-button adl-button--secondary\">Previous step<\/a><\/p>","url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/wrong-terminal-received","articleFields":{"description":"The wrong terminal was delivered to you.","last_edit_on":"14-05-2019 15:37"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/wrong-terminal-received","title":"Wrong terminal received","content":"You received the wrong terminal on delivery. This can only be resolved by replacing the terminal with the correct one.\nReturn or replace the terminal\nFollow the instructions to return the terminal to Adyen. If you are using our Terminal Replacement Service, you can request a replacement terminal in the same order.\nAfter you have submitted your return or replacement order, you cannot make changes but you can cancel the order if we haven't processed it yet.\nIf you ordered a replacement terminal, you can track the terminal delivery.\nContact our Support team\nIf the above did not solve the problem, or if you need to change your return or replacement order, contact us directly.\n\n\nSubmit a Support requestfor specialized help\n\n\nPrevious step","type":"page","locale":"en","boost":16,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Troubleshooting terminals","lvl3":"Terminal turns on","lvl4":"Wrong terminal received"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting","lvl3":"https:\/\/docs.adyen.com\/point-of-sale\/pos-troubleshooting\/terminal-turns-on","lvl4":"\/point-of-sale\/pos-troubleshooting\/terminal-turns-on\/wrong-terminal-received"},"levels":5,"category":"In-person payments","category_color":"green","tags":["Wrong","terminal","received"]}}