Ask for text input

Here we describe how you can use an InputRequest to ask the shopper or your staff to enter text. You can use this, for example, to obtain the email address of a shopper.

The following illustrations show a text input screen on a portrait, small portrait (e285p), and landscape display.

The terminal continues to show your input request until one of these events occurs:

• The user has provided input.
• The maximum input time expires. You can set this time in the request.
• On the terminal, Cancel is selected.
• The terminal receives a request to cancel collecting input or any other request from the cash register.

Make a Text input request

To use the payment terminal to ask for text input:

1. Make a POST request to a Terminal API endpoint, specifying:

   • MessageHeader: The standard SaleToPOIRequest.MessageHeader object. This includes:

     Parameter	Required	Description
     MessageClass		Device
     MessageCategory		Input

   • InputRequest.DisplayOutput: This part of the request body defines what is shown on the terminal:

     Parameter	Required	Description
     Device		CustomerDisplay
     InfoQualify		Display
     OutputContent.OutputFormat		Text
     OutputContent.PredefinedContent.ReferenceID		GetText
     OutputContent.OutputText		An array of one Text field containing your own text to show on the terminal.

   • InputRequest.InputData: This part of the request body handles the user input:

     Parameter	Required	Description
     Device		CustomerInput
     InfoQualify		Input
     InputCommand		TextString
     MaxInputTime		(Integer) Time-out in seconds. This is the time that the user gets to finish their input.
     InputData.DefaultInputString		Placeholder text for the input box, to let the user know what input format you are expecting.

   The following example asks the shopper for their email address.

   https://docs.adyen.com/point-of-sale/shopper-input/text#shopper-input_5

   • JSON
   • Java

   JSON Java

   {
       "SaleToPOIRequest":{
           "MessageHeader":{
               "ProtocolVersion":"3.0",
               "MessageClass":"Device",
               "MessageCategory":"Input",
               "MessageType":"Request",
               "ServiceID":"040",
               "SaleID":"POSSystemID12345",
               "POIID":"V400m-324688179"
           },
           "InputRequest":{
               "DisplayOutput":{
                   "Device":"CustomerDisplay",
                   "InfoQualify":"Display",
                   "OutputContent":{
                       "OutputFormat":"Text",
                       "PredefinedContent":{
                           "ReferenceID":"GetText"
                       },
                       "OutputText":[
                           {
                               "Text":"Your email address:"
                           }
                       ]
                   }
               },
               "InputData":{
                   "Device":"CustomerInput",
                   "InfoQualify":"Input",
                   "InputCommand":"TextString",
                   "MaxInputTime":120,
                   "DefaultInputString":"name@domain.com"
               }
           }
       }
   }

   SaleToPOIRequest saleToPOIRequest = new SaleToPOIRequest();
   MessageHeader messageHeader = new MessageHeader();
   saleToPOIRequest.setMessageHeader(messageHeader);
   
   InputRequest inputRequest = new InputRequest();
   DisplayOutput displayOutput = new DisplayOutput();
   displayOutput.setDevice( DeviceType.CUSTOMER_DISPLAY );
   displayOutput.setInfoQualify( InfoQualifyType.DISPLAY );
   OutputContent outputContent = new OutputContent();
   outputContent.setOutputFormat( OutputFormatType.TEXT );
   PredefinedContent predefinedContent = new PredefinedContent();
   predefinedContent.setReferenceID("GetText");
   outputContent.setPredefinedContent(predefinedContent);
   
   OutputText outputText = new OutputText();
   outputText.setText("Your email address:);
   outputContent.getOutputText().add(outputText);
   displayOutput.setOutputContent(outputContent);
   inputRequest.setDisplayOutput(displayOutput);
   
   InputData inputData = new InputData();
   inputData.setDevice( DeviceType.CUSTOMER_INPUT );
   inputData.setInfoQualify( InfoQualifyType.INPUT );
   inputData.setInputCommand( InputCommandType.TEXT_STRING );
   inputData.setMaxInputTime( BigInteger.valueOf(120) );
   inputData.setDefaultInputString("name@domain.com");
   inputRequest.setInputData(inputData);
   saleToPOIRequest.setInputRequest(inputRequest);
   terminalAPIRequest.setSaleToPOIRequest(saleToPOIRequest);

   For a complete list of fields you can pass in a GetText input request, see the API reference.

2. Wait for the user to supply the requested input.

   The provided input is not validated against a format.

   • If the input request times out, you receive an EventNotification with EventDetails: message=Did+not+receive+a+response+from+the+POI.

   • If you make a payment request while the input request is waiting for input on the terminal, the payment request overrides the input request. The InputResult has Response.Result: Failure, Response.ErrorCondition: Busy, and an AdditionalResponse containing the message A higher priority request has been received.

   • If the user declined to respond (selected the Cancel key ), the InputResult has Response.Result: Failure, Response.ErrorCondition: Cancel, and an empty TextInput field.

   • If input is received from the terminal, the InputResponse.InputResult contains:
     • Input.TextInput: The text that the user entered.
   https://docs.adyen.com/point-of-sale/shopper-input/text#example-response-when-the-shopper-entered-an-email-address

   Example response when the shopper entered an email address

   {
       "SaleToPOIResponse": {
           "InputResponse": {
               "InputResult": {
                   "Device": "CustomerInput",
                   "InfoQualify": "Input",
                   "Response": {
                       "Result": "Success",
                       "AdditionalResponse": "responseData=%7b%20%20%7d"
                   },
                   "Input": {
                       "TextInput": "resultingemail@example.com",
                       "InputCommand": "TextString"
                   }
               },
               "OutputResult": {
                   "Device": "CustomerDisplay",
                   "InfoQualify": "Display",
                   "Response": {
                       "Result": "Success"
                   }
               }
           },
           "MessageHeader": {...}
       }
   }

   For a complete list of fields you can receive in a GetText input response, see the API reference.

3. Pass the TextInput value to your system for validation and further use.

See also