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Standalone terminals

Set up a standalone terminal, and make transactions.

If you don't need a fully featured point-of-sale integration, you can use our Standalone solution instead.

This is our quickest way to start accepting in-store payments as well as issue refunds. It does not require any development or integration work, or even a cash register system.
Instead, you initiate transactions directly from a standalone terminal.

Supported terminals

To use our Standalone solution, you need to use terminals with a built-in printer. When selecting a new terminal, choose one of the following models:

  • V240m Plus (for Brazil)
  • V400c Plus
  • V400m

Supported features

The Standalone solution supports the basic operations:

With the Standalone solution, you will not be able to use features like offline transactions, shopper recognition, or tax free shopping. You will also need to manually reconcile your point-of sale-transactions against your sales and returns.

Set up standalone terminals

To use the Standalone solution, you need to follow the steps described in the integration checklist for Standalone. Then, when you have finished testing, you need to follow the steps in the go-live checklist for Standalone.

Here we explain what you need to do when the checklists mentioned above tell you to "set up Standalone":

  1. Log in to your Customer Area.
  2. Go to Point of sale > Terminal settings.
  3. Select Payment features and in the Terminal default currency box select a currency for standalone transactions.
  4. Select Save.
  5. Select Integrations and under Standalone:

    • Enable standalone.
    • Show or hide the Start button. When the Start button is hidden, you start a transaction by entering the amount.
    • Optional. If you want to add a unique reference to each transaction, enter your Merchant reference using text and variables.

      You can use these unique references to reconcile transactions that are recorded in your sale system.

    • Optional. If you want to show your merchant reference on the terminal display, enable Show merchant reference.

  6. Select Save.
    Your terminals will reboot. After rebooting, each terminal is ready to be used as a standalone terminal.
  7. Optional. Contact our POS Support Team if you want to enable:
    • Let the terminal ask your staff to manually enter a transaction reference for refunds and MOTO transactions.
    • Tipping.
    • Referenced refunds.

Make a payment

Once you've set up your terminal, you can initiate a payment by entering the value of the transaction on the terminal, then handing it to the shopper to complete the transaction.

To make a payment with a credit or debit card or NFC wallet from a standalone terminal:

  1. Select Start on the terminal display, or select the Confirm key on the keypad.

    If the display doesn't show Start, you can enter the transaction value immediately.

  2. On the terminal keypad, enter the transaction value and select .
  3. Hand the terminal to the shopper, so they can complete the payment.
  4. The shopper presents their card or their device with the NFC chip to the terminal and follows the instructions on the terminal to complete the payment.

If the payment is successful, Approved is shown on the terminal display. The terminal also prints a receipt for the transaction.

You can find the details of the payment in your Customer Area, under Transactions > Payments.

Making QR code payments

Standalone terminals also support wallets like Alipay and WeChat Pay. For these payment methods, a QR code is shown on the terminal display. The shopper uses the app on their phone to scan this QR code and complete the payment.

To make a QR code payment:

  1. Select Start on the terminal display, or select the Confirm key on the keypad.

    If the display doesn't show Start, you can enter the transaction value immediately.

  2. On the terminal keypad, enter the transaction value and select .
  3. On the terminal display, select Wallets, then select the shopper's payment method.
    A QR code is shown on the terminal display.
  4. Hand the terminal to the shopper, so they can complete the payment.
  5. The shopper scans the QR code on the terminal to complete the payment.

If the payment is successful, Approved is shown on the terminal display. The terminal also prints a receipt for the transaction.

Manually entering card details

Manual Keyed Entry (MKE) involves manually typing the details from a shopper's card into the payment terminal. You can use this when the payment terminal fails to obtain the card details from the card's chip or magnetic stripe.

  1. On the terminal keypad, select 8 and then the Confirm key . (On legacy models, it is Confirm and then 8.)
  2. Enter your Admin PIN and select .
  3. On the terminal display, select Manual key entry.
  4. Enter an amount and on the keypad select .
  5. Follow the instructions on the display to enter the PAN, and then the card expiry date.

The transaction then follows the normal flow.

Making MOTO payments

A Mail Order/Telephone Order (MOTO) transaction is a card-not-present transaction where the shopper provides you with their order and payment details by regular mail (not email), fax, or telephone.
Before you can make MOTO transactions, you need to enable this feature.

To start a MOTO transaction:

  1. On the terminal keypad, select 8 and then the Confirm key . (On legacy models, it is Confirm and then 8.)
  2. Enter your Admin PIN and select .
  3. On the terminal display, select Moto payment.
  4. Follow the instructions on the display to enter the shopper's card number and CVC code. The terminal may also ask you to enter the shopper's postal code (zip code) and house number.

The transaction then follows the normal flow.

Tipping

If our POS Support Team has enabled tipping for your account, the terminal will prompt for a tip with every payment that you initiate:

  1. Select Start on the terminal display, or select the Confirm key on the keypad.

    If the display doesn't show Start, you can enter the transaction value immediately.

  2. On the keypad, enter the transaction value and select .
    The terminal shows a message asking the shopper whether they want to add a tip.
  3. Hand the terminal to the shopper, so they can enter a tip amount or skip adding a tip.
  4. The transaction then follows the normal flow, and the shopper follows the instructions on the terminal to complete the payment.

Cancel an in-progress payment

Before a payment has finished processing you can try to cancel it:

  1. On the terminal keypad, select the Cancel key .
  2. On the display of the terminal, confirm that you want to cancel the transaction.

If your cancel attempt is successful, the terminal shows a Cancelled message on the display.

If the cancel attempt failed (and the payment was Approved), you will need to issue a refund.

Refund a payment

There are two types of refund you can make from a standalone terminal:

When possible, we recommend using referenced refunds because they offer the following advantages:

  • Lower risk of return fraud: A payment can't be refunded multiple times.
  • Lower risk of human error: Store staff cannot enter the wrong refund amount on the terminal.
  • Support for QR code payment methods, such as Alipay and WeChat Pay.

When a refund has been processed, it is deducted from your in-process funds and will appear in your shopper's account within a few days.

Make a referenced refund

Before you can make referenced refunds, contact our POS Support Team team, so they can enable referenced refunds for your Adyen account.

To make a referenced refund:

  1. Open the Admin menu:

    1. On the terminal keypad, select 9 and then the Confirm key . (On legacy models, it is Confirm and then 9.)
    2. Enter the PIN code for the Admin menu and select .
      Where do I find the Admin PIN?

  2. On the terminal display, select Transactions, then select the transaction you want to refund.
  3. Select Actions > Void transaction.

The terminal prints a receipt for the refund.

If successful, the refund is issued directly to the shopper's account.

Make an unreferenced refund

To make an unreferenced refund:

  1. On the terminal keypad, select 8 and then the Confirm key . (On legacy models, it is Confirm and then 8.).
  2. Enter your Admin PIN and select .
  3. On the terminal display, select Refund.
  4. Enter the value of the refund and on the keypad select .
  5. Hand the terminal to the shopper, so they can complete the refund.
  6. The shopper presents the card to the terminal and follows the instructions on the terminal to complete the refund.

The terminal prints a receipt for the refund.

You can find the details of the refund in your Customer Area, under Transactions > Payments.

Testing

For information on how you can make test payments and refunds, see testing your integration.

Any test transactions you make, will appear in your Customer Area, under Transactions > Payments.

See also