--- title: "M450 user manual" description: "Get started with the M450 payment terminal." url: "https://docs.adyen.com/point-of-sale/user-manuals/m450-user-manual" source_url: "https://docs.adyen.com/point-of-sale/user-manuals/m450-user-manual.md" canonical: "https://docs.adyen.com/point-of-sale/user-manuals/m450-user-manual" last_modified: "2020-11-27T16:31:00+01:00" language: "en" --- # M450 user manual Get started with the M450 payment terminal. [View source](/point-of-sale/user-manuals/m450-user-manual.md) Print this page ![](/user/pages/reuse/terminal-manuals/photos/noText_m450.png) ### Keypad keys | Key | Name | | --------------------------------------------------------------------------------- | ------- | | **![](/images/3/b/6/5/7/3b657d104227ab25898170e9a0479e90f2e27867-cancel2x.png)** | Cancel | | **![](/images/a/0/6/2/e/a062e9085e8d4299cb397e486dd9835a938446e9-correct2x.png)** | Clear | | **![](/images/0/d/2/b/0/0d2b0874013612da7723bf57651aed7626a75836-confirm2x.png)** | Confirm | ### Supplied components * M450 payment terminal * Region-specific power plug for charging * Dongle (Cube Ethernet) * [Barcode scanning](/point-of-sale/android-terminals/scan-barcode/) camera ## Get started These are the steps to get your new M450 payment terminal up and running. Some steps include a link to more detailed instructions. 1. [Inspect the terminal](#inspection). 2. Turn on the terminal: connect the terminal to a power supply, then press and hold the power button until the display turns on.\ Let the battery charge for at least four hours while you continue with the next steps. 3. On the **Welcome** screen, select your language. 4. [Connect the terminal to your network](#connect-to-network). 5. On the **Confirm store** screen, assign the terminal to your store by selecting the check mark button. If the store shown is not your store, use the edit button to change it. If the **store** screen doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again. When you have completed these steps, you are ready to process payments! ## Inspect the terminal Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and has not been tampered with. 1. Verify that the shipping box containing the terminal has not been opened and that the tamper-evident security packing tape is intact. 2. If you have access to the Adyen [Customer Area](https://ca-live.adyen.com/), log in and under **In-person payments** > **Orders and returns** find the order for your terminal. Then: * Verify that the **serial number** (S/N) on the box is the same as in the Customer Area. * Using the **track & trace** link, track the order with the carrier to verify that they confirm having delivered the payment terminal. 3. Open the box, take the terminal out of the box, and verify that the **serial number** (S/N) on the terminal is the same as the serial number on the box. 4. Inspect the terminal for tampering. Check for missing screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal. If any of the above checks fails, contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other) immediately. ## Connect to your network Connect your terminal to the internet so that it can communicate with the Adyen payments platform and your own back-end systems. ### Connect to Wi-Fi 1. After selecting your language on the **Welcome** screen, select the arrow button:\ ![](/user/pages/reuse/terminal-manuals/android-network/bttn-round-icon.svg?decoding=auto\&fetchpriority=auto) 2. On the **Setup Wi-Fi** screen, select the **+** sign. 3. Turn on the **WLAN** toggle switch. 4. Select a Wi-Fi network from the list, or select the **+** sign and add the name (SSID) of the Wi-Fi network. 5. Enter the Wi-Fi password. 6. Select **OK**.\ The terminal sets the network as default automatically, and connects to it.\ You'll now see a Wi-Fi icon at the top of the display. #### Updating the connection settings If you need to change Wi-Fi usage later: 1. Select **Settings** > **Network**. 2. Enter your passcode. 3. Select **Wi-Fi**. You can now: * Turn Wi-Fi on or off using the **WLAN** toggle switch. * Add another network as described above. ## Test the payments platform connection Payments are processed on the Adyen payments platform. To test the connection with that platform: 1. Select **Settings** > **Diagnostics** > **PSP connection**. 2. Check if the **Status** is **Successful**.\ You can also **View results** and check if all items have a green check mark ![-white\_check\_mark-](/user/data/smileys/emoji/white_check_mark.png "-white_check_mark-").\ Do not worry if **Receiving data** has a red cross ![-x-](/user/data/smileys/emoji/x.png "-x-") and the result is **No Error**; the terminal successfully connected with our platform. ## Test the POS system connection To test the connection with your POS system: 1. Select **Settings** > **Diagnostics** > **Terminal API**. 2. Check if the **Status** is **Successful**.\ You can also **View results** and check if all items have a green check mark ![-white\_check\_mark-](/user/data/smileys/emoji/white_check_mark.png "-white_check_mark-"). 3. Select the **Cancel** button to go back to **Diagnostics**, and select **Endpoints**.\ The terminal runs tests on four URLs and then shows a final screen. 4. Check if the **Status** is **Successful** or select **View results** to check whether all four URLs in the final screen have a green check mark ![-white\_check\_mark-](/user/data/smileys/emoji/white_check_mark.png "-white_check_mark-"). ## Turn on/off If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes. #### Turn on the terminal: * Connect the terminal to a power supply.\ During startup the display turns on and off a few times. #### Reboot the terminal: 1. Go to **Settings** and select **Power**. 2. Enter your [passcode](/point-of-sale/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes). 3. Select **Restart** and confirm. #### Turn off the terminal: * Disconnect the terminal from the power supply. ## Payment terminal menus Your payment terminals have a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes. | Menu/Button | Description | Passcode | | -------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | ![](/user/pages/reuse/terminal-manuals/android-menus/menu-settings.png) **Settings** | * **Device info**: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan to connect to the terminal. * **Network**: enable and configure network connections. Turn [airplane mode](/point-of-sale/menu-access#use-airplane-mode) on/off. * **Configuration**: view, update, or remove the configuration version. * **Display**: adjust the screen brightness. * **Diagnostics**: run network connection tests or send us a [diagnostic report](/point-of-sale/pos-troubleshooting/hardware-tests#send-a-diagnostic-report). * **Apps**: overview of the apps and certificates installed on the terminal. If an app is scheduled to be installed or removed, this action is carried out when you open this menu. * **Power**: restart the terminal. | - No passcode required: * **Device info** * **Diagnostics** * **Display** - [Admin & Settings](/point-of-sale/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes) passcode required: * **Apps** * **Configuration** * **Network** * **Device info** > **Software version** * **Power** | | ![](/user/pages/reuse/terminal-manuals/android-menus/menu-transactions.png) **Transactions** | * **History**: view transactions stored on the terminal. * **Totals**: view a transaction totals report. Reset transaction totals. * **New transaction**: **Refund**, **MOTO payment**, **MOTO refund**, **Manual key entry** as a standalone terminal. Select the AID priority. | - [Transactions](/point-of-sale/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes) passcode required: - * **History** * **Totals** * **New transaction** [Refunds](/point-of-sale/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes) passcode required: * **New transaction** > **Refund** | | ![](/user/pages/reuse/terminal-manuals/android-menus/bttn-standalone.png) **Payment** | * Start a normal payment when used as a [standalone terminal](/point-of-sale/standalone). | - No passcode required. | You can [get the passcodes from your Customer Area](/point-of-sale/pos-troubleshooting/terminal-turns-on/admin-pin#get-passcode) or from your company's admin user. ## Device info To view information about the terminal: * Select **Settings** > **Device info**. The **Device info** screen shows: * Model, serial number, and IP address of the terminal. * Software version and configuration version that the terminal currently uses. * Merchant account and store that the terminal belongs to. * A button to show a QR code with device info.\ When you contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other), they may ask you to scan this QR code. ## Troubleshooting ### Self-service If there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our [Troubleshooting documentation](/point-of-sale/pos-troubleshooting). In many cases, this is the quickest solution. ### Ask for assistance If you cannot resolve the issue using the Troubleshooting documentation, your company's support staff may be able to help instantly through a remote troubleshooting session. They will ask you to select **Start session** on the terminal and enter a passcode. This enables them to see and interact with the screen on your terminal. Otherwise you can contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). They too may be able to help through a remote troubleshooting session. Provide the following information: * Merchant account. * PSP reference of the transaction, if applicable. * Terminal serial number. This number is available in the [Device info](#info-menu) and also printed on the back of the terminal (for example, S/N:123-456-789). ## See also * [Configuring the terminal IP address](/point-of-sale/design-your-integration/network-and-connectivity/network-configuration#configuring-the-terminal-IP-address) * [Connection tests](/point-of-sale/pos-troubleshooting/connection-tests)