Adyen makes use of secure, certified payment terminals. The integrity of the payment terminals is crucial, because they process sensitive card data. Regularly inspect your payment terminal to ensure it is secure.
When in doubt, stop using the device and contact Adyen.
When you receive the payment terminal:
- Verify that the package hasn't been opened and that the tamper evident security seal is intact.
- Verify that the 9-digit serial number on the payment terminal and the security seal number on the packaging match the numbers listed on the sales order for the terminal in your Customer Area.
- Track the order with the carrier to verify that they confirm having delivered the payment terminal.
Carry out the following checks regularly. We recommend you do these checks every week.
- Verify the payment terminal is the same as shown in our documentation, in the user manual specific for the payment terminal model.
- After the payment terminal has started up, verify the Adyen logo or your company logo appears on the terminal display.
- Verify no cameras or skimming equipment are attached to the payment terminal.
Device integrity inspection
- Verify the payment terminal isn't physically damaged.
- Check your camera footage for suspicious activities around the payment terminal.
- Verify that store staff and camera footage cannot see the customers' PINs when they enter this on a payment terminal.
Awareness of suspicious activity
- Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot payment terminals.
- Always be aware of suspicious behaviour around payment terminals. For example, attempts by unknown persons to disconnect or open devices.
- Always report suspicious behaviour to Adyen via your manager or security officer. When in doubt, contact Adyen directly.