{"title":"SFO1 user manual","category":"default","creationDate":1744275240,"content":"<script type=\"text\/javascript\">\nfunction trackPrintButton(){\n    let printAnalytics = new Analytics();\n    let printPageUrl = '\/point-of-sale\/user-manuals\/sfo1-user-manual';\n\n    printAnalytics.trackEvent({\n        'event': 'print',\n        'event_category': 'print',\n        'event_action': 'print page',\n        'event_label': 'print page: ' + printPageUrl\n    });\n\n    window.print();\n}\n<\/script>\n<button onclick=\"trackPrintButton();\" class=\"adl-button\">Print this page<\/button>\n<p><br><\/p>\n<div class=\"row\" style=\"align-items: center;justify-content: center;\">\n<div class=\"col col-12 col-md-6\" style=\"background-color:transparent;;\"><p><img alt=\"\" src=\"\/user\/pages\/reuse\/terminal-manuals\/photos\/noText_SFO1.png\"><\/p><\/div><div class=\"col col-12 col-md-6\" style=\"background-color:transparent;;\"><h3 id=\"box\" class=\"no-border\">Supplied components<\/h3><ul><li>\nSFO1 payment terminal. This device serves as a customer-facing display and a payment terminal in one.\n<\/li><li>eSIM.<\/li><li>USB-C to USB-C angled cable and region-specific USB power adapter.<\/li><li>If the terminal needs to be connected to the LAN: Ethernet-to-USB-C dongle. (The dongle needs to be ordered separately.)<\/li><\/ul><\/div><\/div><\/li>\n<\/ul>\n<p>The terminal can be mounted on a countertop stand, a pole mount, or a VESA wall mount.<\/p>\n<h2 id=\"quickstart\">Get started<\/h2>\n<p>These are the steps to get your new SFO1 payment terminal up and running. Some steps include a link to more detailed instructions.<\/p>\n<ol>\n<li><a href=\"#inspection\">Inspect the terminal<\/a>.<\/li>\n<li>Turn on the terminal by connecting it to a power source, depending on the network you are going to use:\n<ul>\n<li>If you are going to use your Wi-Fi network, connect the power adapter to the terminal and to a power source.<\/li>\n<li>If you are going to use your LAN, connect the power cable to the Ethernet-to-USB-C dongle and to a power source, and connect the dongle to the terminal.<\/li>\n<\/ul><\/li>\n<li>Select <strong>Configure network<\/strong>. Then <a href=\"#connect-to-network\">connect the terminal to your network<\/a>.<\/li>\n<li>The terminal asks you to either:\n<ul>\n<li>Enter a one-time password (OTP): go to <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a> &gt; <strong>In-person payments<\/strong> &gt; <strong>Payment devices<\/strong>, and select the <strong>Terminals<\/strong> tab. Select the terminal you want to board. Find the OTP under <strong>One time password<\/strong> and enter it on the terminal screen.<\/li>\n<li>Board the terminal: select <strong>Board the terminal<\/strong>, select your store, and select <strong>Confirm<\/strong>. Boarding can take up to 30 minutes.\n<div class=\"sc-notice info\"><div>\n<p>If <strong>Board the terminal<\/strong> doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.<\/p>\n<\/div><\/div><\/li>\n<\/ul><\/li>\n<li><a href=\"#test-psp-connection\">Test the connection with the Adyen platform<\/a>.<\/li>\n<li><a href=\"#test-cash-register-connection\">Test the connection with your POS system<\/a>.<\/li>\n<\/ol>\n<p>When you have completed these steps, you are ready to process payments!<\/p>\n<h2 id=\"inspection\">Inspect the terminal<\/h2>\n<p>Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and hasn't been tampered with.<\/p>\n<ol>\n<li>\n<p>Verify that the box containing the terminal hasn't been opened.<\/p>\n<\/li>\n<li>\n<p>If you have access to the Adyen <a href=\"https:\/\/ca-live.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>, log in and under <strong>In-person payments<\/strong> &gt; <strong>Orders and returns<\/strong> find the order for your terminal. Then:<\/p>\n<ul>\n<li>Verify that the <strong>serial number<\/strong> (S\/N) on the box is the same as in the Customer Area.<\/li>\n<li>Using the <strong>track &amp; trace<\/strong> link, track the order with the carrier to verify that they confirm having delivered the payment terminal.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Take the terminal out of the box, and verify that the <strong>serial number<\/strong> (S\/N) on the terminal is the same as the serial number on the box.<\/p>\n<\/li>\n<li>\n<p>Inspect the terminal for tampering. Check for missing screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.<\/p>\n<\/li>\n<\/ol>\n<div class=\"notices red\">\n<p>If any of the above checks fails, contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a> immediately.<\/p>\n<\/div>\n<h2 id=\"connect-to-network\">Connect to your network<\/h2>\n<p>Connect your terminal to the internet so that it can communicate with the Adyen payments platform. Follow the instructions for the network connection you want to use : either <a href=\"#connect-wired\">Ethernet LAN<\/a> or <a href=\"#connect-wi-fi\">Wi-Fi<\/a>.<\/p>\n<h3 id=\"connect-wired\">Connect to Ethernet LAN<\/h3>\n<ol>\n<li>If you did not connect the terminal to power yet:\n<ol>\n<li>Connect the power cable to the Ethernet-to-USB-C dongle and to a power source.<\/li>\n<li>Connect the dongle to the terminal.<\/li>\n<\/ol><\/li>\n<li>Connect your LAN's Ethernet cable to the Ethernet-to-USB-C dongle.<\/li>\n<\/ol>\n<h3 id=\"connect-wi-fi\">Connect to Wi-Fi<\/h3>\n<ol>\n<li>On the terminal display, select <strong>Configure network<\/strong>.<\/li>\n<li>Select <strong>Wi-Fi<\/strong>.<\/li>\n<li>Turn on the <strong>Wi-Fi<\/strong> toggle switch.<\/li>\n<li>Select the <strong>+<\/strong> icon to add a network. The terminal scans for Wi-Fi networks.<\/li>\n<li>Choose the desired network from the list and enter the Wi-Fi password, or select <strong>Add manually<\/strong> and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.<\/li>\n<li>Select the check mark to confirm.<br \/>\nThe terminal sets the network as default automatically, and connects to it.<br \/>\nYou'll now see a Wi-Fi icon at the top of the display.<\/li>\n<\/ol>\n<h4>After the terminal is boarded<\/h4>\n<p>If you need to change Wi-Fi usage after the terminal is boarded:<\/p>\n<ol>\n<li>Select <strong>Settings<\/strong> &gt; <strong>Network<\/strong>.<\/li>\n<li>Enter your <a href=\"\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">passcode<\/a>.<\/li>\n<li>Select <strong>Wi-Fi<\/strong>. You can now:\n<ul>\n<li>Turn Wi-Fi on or off using the <strong>Wi-Fi<\/strong> toggle switch.<\/li>\n<li><a href=\"\/point-of-sale\/design-your-integration\/network-and-connectivity\/network-configuration#configuring-the-terminal-IP-address\">Change IP settings<\/a>.<\/li>\n<li>Add another network as described above.<\/li>\n<\/ul><\/li>\n<\/ol>\n<h3>Cellular failover<\/h3>\n<p>Your SFO1 terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. Adyen terminals come with a pre-installed and activated SIM (eSIM) card, so you can use the cellular network immediately to board the terminal.<br \/>\nWhen in doubt, contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>.<\/p>\n<h2 id=\"test-psp-connection\">Test the payments platform connection<\/h2>\n<p>Payments are processed on the Adyen payments platform. To test the connection with that platform:<\/p>\n<ol>\n<li>Select <strong>Settings<\/strong> &gt; <strong>Diagnostics<\/strong> &gt; <strong>PSP connection<\/strong>.<\/li>\n<li>Check if the <strong>Status<\/strong> is <strong>Successful<\/strong>.<br \/>\nYou can also <strong>View results<\/strong> and check if all items have a green check mark <img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/>.<br \/>\nDo not worry if <strong>Receiving data<\/strong> has a red cross <img title=\"-x-\" alt=\"-x-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/x.png\" \/> and the result is <strong>No Error<\/strong>; the terminal successfully connected with our platform.<\/li>\n<\/ol>\n<h2 id=\"test-cash-register-connection\">Test the POS system connection<\/h2>\n<p>To test the connection with your POS system:<\/p>\n<ol>\n<li>Select <strong>Settings<\/strong> &gt; <strong>Diagnostics<\/strong> &gt; <strong>Terminal API<\/strong>.<\/li>\n<li>Check if the <strong>Status<\/strong> is <strong>Successful<\/strong>.<br \/>\nYou can also <strong>View results<\/strong> and check if all items have a green check mark <img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/>.<\/li>\n<li>Select the <strong>Back<\/strong> button to go back to <strong>Diagnostics<\/strong>, and select <strong>Endpoints<\/strong>.<br \/>\nThe terminal runs tests on four URLs and then shows a final screen.<\/li>\n<li>Check if the <strong>Status<\/strong> is <strong>Successful<\/strong> or select <strong>View results<\/strong> to check whether all four URLs in the final screen have a green check mark <img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/>.<\/li>\n<\/ol>\n<h2 id=\"power\">Turn on\/off<\/h2>\n<p>If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.<\/p>\n<h4>Turn on the terminal:<\/h4>\n<ul>\n<li>Connect the terminal to a power supply.<br \/>\nDuring startup the display turns on and off a few times.<\/li>\n<\/ul>\n<h4>Reboot the terminal:<\/h4>\n<ol>\n<li>Go to <strong>Settings<\/strong> and select <strong>Power<\/strong>.<\/li>\n<li>Enter your <a href=\"\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">passcode<\/a>.<\/li>\n<li>Select <strong>Restart<\/strong> and confirm.<\/li>\n<\/ol>\n<h4>Turn off the terminal:<\/h4>\n<ul>\n<li>Disconnect the terminal from the power supply.\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2 id=\"admin-menu\">Payment terminal menus<\/h2>\n<p>Your payment terminal has a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: center;\">Menu\/Button<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<th style=\"text-align: left;\">Passcode<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><img alt=\"\" src=\"\/user\/pages\/docs\/03.point-of-sale\/48.user-manuals\/21.sfo1-user-manual\/menu-settings.png\" \/> <br> <strong>Settings<\/strong><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\"><strong>Device info<\/strong>: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan the QR code to connect external devices to the terminal.<\/li><li markdown=\"1\"><strong>Network<\/strong>: enable and configure network connections.<\/li><li markdown=\"1\"><strong>Software<\/strong>: view and update the software version.<\/li><li markdown=\"1\"><strong>Configuration<\/strong>: view, update, or remove the configuration version.<\/li><li markdown=\"1\"><strong>Diagnostics<\/strong>: run network connection tests or send us a <a href=\"\/point-of-sale\/pos-troubleshooting\/hardware-tests#send-a-diagnostic-report\">diagnostic report<\/a>.<\/li><li markdown=\"1\"><strong>Power<\/strong>: restart or power off the terminal.<\/li><\/ul><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\">No passcode required:<ul><li markdown=\"1\"><strong>Device info<\/strong><\/li><li markdown=\"1\"><strong>Diagnostics<\/strong><\/li><\/ul><\/li> <li markdown=\"1\"><a href=\"\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">Admin &amp; Settings<\/a> passcode required:<ul><li markdown=\"1\"><strong>Configuration<\/strong><\/li><li markdown=\"1\"><strong>Network<\/strong><\/li><li markdown=\"1\"><strong>Software<\/strong><\/li><li markdown=\"1\"><strong>Power<\/strong><\/li><\/ul><\/li><\/ul><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><img alt=\"\" src=\"\/user\/pages\/docs\/03.point-of-sale\/48.user-manuals\/21.sfo1-user-manual\/menu-transactions.png\" \/> <br> <strong>Transactions<\/strong><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\"><strong>Totals<\/strong>: view, print, or reset the transaction totals report. Reset transaction totals. View the last known totals report.<\/li><li markdown=\"1\"><strong>History<\/strong>: view transactions stored on the terminal. Re-print the merchant\/shopper receipt for an approved transaction.<\/li><\/ul><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\"><a href=\"\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">Transactions<\/a> passcode required:<\/li><ul><li markdown=\"1\"><strong>History<\/strong><\/li><li markdown=\"1\"><strong>Totals<\/strong><\/li><\/ul><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"info-menu\">Device info<\/h2>\n<p>To view information about the terminal:<\/p>\n<ul>\n<li>Select <strong>Settings<\/strong> &gt; <strong>Device info<\/strong>.<\/li>\n<\/ul>\n<p>The <strong>Device info<\/strong> screen shows:<\/p>\n<ul>\n<li>Model, serial number, and IP address of the terminal.<\/li>\n<li>Software version and configuration version that the terminal currently uses.<\/li>\n<li>Merchant account and store that the terminal belongs to.<\/li>\n<li>A button to show a QR code with device info.<br \/>\nWhen you contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>, they may ask you to scan this QR code.<\/li>\n<\/ul>\n<h2 id=\"troubleshooting\">Troubleshooting<\/h2>\n<h3>Self-service<\/h3>\n<p>If there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our <a href=\"\/point-of-sale\/pos-troubleshooting\">Troubleshooting documentation<\/a>. In many cases, this is the quickest solution.<\/p>\n<h3 id=\"request-assistance\">Ask for assistance<\/h3>\n<p>If you cannot resolve the issue using the Troubleshooting documentation, your company's support staff may be able to help instantly through a remote troubleshooting session. They will ask you to select <strong>Start session<\/strong> on the terminal and enter a passcode. This enables them to see and interact with the screen on your terminal.<\/p>\n<p>Otherwise you can contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>. They too may be able to help through a remote troubleshooting session.  Provide the following information:<\/p>\n<ul>\n<li>Merchant account.<\/li>\n<li>PSP reference of the transaction, if applicable.<\/li>\n<li>Terminal serial number. This number is available in the <a href=\"#info-menu\">Device info<\/a> and also printed on the back of the terminal (for example, S\/N:123-456-789).<\/li>\n<\/ul>\n<h3>Troubleshooting tips for the SFO1<\/h3>\n<p>In case of slow or delayed payments when connected to Wi-Fi:<\/p>\n<ul>\n<li>Move the terminal closer to the router, or reset the router.<\/li>\n<li>Check the Wi-Fi network. A stable connection is crucial for fast transactions.<\/li>\n<\/ul>\n<p>If the terminal does not accept contactless payments:<\/p>\n<ul>\n<li>Use the original power adapter. The NFC antenna may not work correctly if a non-original adapter is used.<\/li>\n<li>Check for hardware issues: on the terminal, select <strong>Settings<\/strong> &gt; <strong>Diagnostics<\/strong> &gt; <strong>Hardware<\/strong>.<\/li>\n<\/ul>\n<h2>See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/point-of-sale\/design-your-integration\/network-and-connectivity\/network-configuration#configuring-the-terminal-IP-address\"\n                        target=\"_self\"\n                        >\n                    Configuring the terminal IP address\n                <\/a><\/li><li><a href=\"\/point-of-sale\/pos-troubleshooting\/connection-tests\"\n                        target=\"_self\"\n                        >\n                    Connection tests\n                <\/a><\/li><li><a href=\"\/point-of-sale\/android-terminals\/themes\"\n                        target=\"_self\"\n                        >\n                    Customize screens on SFO1\n                <\/a><\/li><li><a href=\"\/point-of-sale\/shopper-engagement\/display-data\/display-receipt\"\n                        target=\"_self\"\n                        >\n                    Show a virtual receipt\n                <\/a><\/li><\/ul><\/div>\n","url":"https:\/\/docs.adyen.com\/point-of-sale\/user-manuals\/sfo1-user-manual","articleFields":{"description":"Get started with the SFO1 payment terminal.","parameters":{"model":"SFO1"},"type":"page","_expandable":{"operations":""},"status":"current","feedback_component":true,"filters_component":false,"decision_tree":"[]","page_id":"c11ce429-1156-415a-a6b4-8ad7b9390bed","last_edit_on":"10-04-2025 10:54"},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/user-manuals\/sfo1-user-manual","title":"SFO1 user manual","content":"\nfunction trackPrintButton(){\n    let printAnalytics = new Analytics();\n    let printPageUrl = '\/point-of-sale\/user-manuals\/sfo1-user-manual';\n\n    printAnalytics.trackEvent({\n        'event': 'print',\n        'event_category': 'print',\n        'event_action': 'print page',\n        'event_label': 'print page: ' + printPageUrl\n    });\n\n    window.print();\n}\n\nPrint this page\n\n\nSupplied components\nSFO1 payment terminal. This device serves as a customer-facing display and a payment terminal in one.\neSIM.USB-C to USB-C angled cable and region-specific USB power adapter.If the terminal needs to be connected to the LAN: Ethernet-to-USB-C dongle. (The dongle needs to be ordered separately.)\n\nThe terminal can be mounted on a countertop stand, a pole mount, or a VESA wall mount.\nGet started\nThese are the steps to get your new SFO1 payment terminal up and running. Some steps include a link to more detailed instructions.\n\nInspect the terminal.\nTurn on the terminal by connecting it to a power source, depending on the network you are going to use:\n\nIf you are going to use your Wi-Fi network, connect the power adapter to the terminal and to a power source.\nIf you are going to use your LAN, connect the power cable to the Ethernet-to-USB-C dongle and to a power source, and connect the dongle to the terminal.\n\nSelect Configure network. Then connect the terminal to your network.\nThe terminal asks you to either:\n\nEnter a one-time password (OTP): go to Customer Area &gt; In-person payments &gt; Payment devices, and select the Terminals tab. Select the terminal you want to board. Find the OTP under One time password and enter it on the terminal screen.\nBoard the terminal: select Board the terminal, select your store, and select Confirm. Boarding can take up to 30 minutes.\n\nIf Board the terminal doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.\n\n\nTest the connection with the Adyen platform.\nTest the connection with your POS system.\n\nWhen you have completed these steps, you are ready to process payments!\nInspect the terminal\nBecause payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and hasn't been tampered with.\n\n\nVerify that the box containing the terminal hasn't been opened.\n\n\nIf you have access to the Adyen Customer Area, log in and under In-person payments &gt; Orders and returns find the order for your terminal. Then:\n\nVerify that the serial number (S\/N) on the box is the same as in the Customer Area.\nUsing the track &amp; trace link, track the order with the carrier to verify that they confirm having delivered the payment terminal.\n\n\n\nTake the terminal out of the box, and verify that the serial number (S\/N) on the terminal is the same as the serial number on the box.\n\n\nInspect the terminal for tampering. Check for missing screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.\n\n\n\nIf any of the above checks fails, contact our Support Team immediately.\n\nConnect to your network\nConnect your terminal to the internet so that it can communicate with the Adyen payments platform. Follow the instructions for the network connection you want to use : either Ethernet LAN or Wi-Fi.\nConnect to Ethernet LAN\n\nIf you did not connect the terminal to power yet:\n\nConnect the power cable to the Ethernet-to-USB-C dongle and to a power source.\nConnect the dongle to the terminal.\n\nConnect your LAN's Ethernet cable to the Ethernet-to-USB-C dongle.\n\nConnect to Wi-Fi\n\nOn the terminal display, select Configure network.\nSelect Wi-Fi.\nTurn on the Wi-Fi toggle switch.\nSelect the + icon to add a network. The terminal scans for Wi-Fi networks.\nChoose the desired network from the list and enter the Wi-Fi password, or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.\nSelect the check mark to confirm.\nThe terminal sets the network as default automatically, and connects to it.\nYou'll now see a Wi-Fi icon at the top of the display.\n\nAfter the terminal is boarded\nIf you need to change Wi-Fi usage after the terminal is boarded:\n\nSelect Settings &gt; Network.\nEnter your passcode.\nSelect Wi-Fi. You can now:\n\nTurn Wi-Fi on or off using the Wi-Fi toggle switch.\nChange IP settings.\nAdd another network as described above.\n\n\nCellular failover\nYour SFO1 terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. Adyen terminals come with a pre-installed and activated SIM (eSIM) card, so you can use the cellular network immediately to board the terminal.\nWhen in doubt, contact our Support Team.\nTest the payments platform connection\nPayments are processed on the Adyen payments platform. To test the connection with that platform:\n\nSelect Settings &gt; Diagnostics &gt; PSP connection.\nCheck if the Status is Successful.\nYou can also View results and check if all items have a green check mark .\nDo not worry if Receiving data has a red cross  and the result is No Error; the terminal successfully connected with our platform.\n\nTest the POS system connection\nTo test the connection with your POS system:\n\nSelect Settings &gt; Diagnostics &gt; Terminal API.\nCheck if the Status is Successful.\nYou can also View results and check if all items have a green check mark .\nSelect the Back button to go back to Diagnostics, and select Endpoints.\nThe terminal runs tests on four URLs and then shows a final screen.\nCheck if the Status is Successful or select View results to check whether all four URLs in the final screen have a green check mark .\n\nTurn on\/off\nIf you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.\nTurn on the terminal:\n\nConnect the terminal to a power supply.\nDuring startup the display turns on and off a few times.\n\nReboot the terminal:\n\nGo to Settings and select Power.\nEnter your passcode.\nSelect Restart and confirm.\n\nTurn off the terminal:\n\nDisconnect the terminal from the power supply.\n\n\n\n\nPayment terminal menus\nYour payment terminal has a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.\n\n\n\nMenu\/Button\nDescription\nPasscode\n\n\n\n\n  Settings\nDevice info: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan the QR code to connect external devices to the terminal.Network: enable and configure network connections.Software: view and update the software version.Configuration: view, update, or remove the configuration version.Diagnostics: run network connection tests or send us a diagnostic report.Power: restart or power off the terminal.\nNo passcode required:Device infoDiagnostics Admin &amp; Settings passcode required:ConfigurationNetworkSoftwarePower\n\n\n  Transactions\nTotals: view, print, or reset the transaction totals report. Reset transaction totals. View the last known totals report.History: view transactions stored on the terminal. Re-print the merchant\/shopper receipt for an approved transaction.\nTransactions passcode required:HistoryTotals\n\n\n\nDevice info\nTo view information about the terminal:\n\nSelect Settings &gt; Device info.\n\nThe Device info screen shows:\n\nModel, serial number, and IP address of the terminal.\nSoftware version and configuration version that the terminal currently uses.\nMerchant account and store that the terminal belongs to.\nA button to show a QR code with device info.\nWhen you contact our Support Team, they may ask you to scan this QR code.\n\nTroubleshooting\nSelf-service\nIf there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our Troubleshooting documentation. In many cases, this is the quickest solution.\nAsk for assistance\nIf you cannot resolve the issue using the Troubleshooting documentation, your company's support staff may be able to help instantly through a remote troubleshooting session. They will ask you to select Start session on the terminal and enter a passcode. This enables them to see and interact with the screen on your terminal.\nOtherwise you can contact our Support Team. They too may be able to help through a remote troubleshooting session.  Provide the following information:\n\nMerchant account.\nPSP reference of the transaction, if applicable.\nTerminal serial number. This number is available in the Device info and also printed on the back of the terminal (for example, S\/N:123-456-789).\n\nTroubleshooting tips for the SFO1\nIn case of slow or delayed payments when connected to Wi-Fi:\n\nMove the terminal closer to the router, or reset the router.\nCheck the Wi-Fi network. A stable connection is crucial for fast transactions.\n\nIf the terminal does not accept contactless payments:\n\nUse the original power adapter. The NFC antenna may not work correctly if a non-original adapter is used.\nCheck for hardware issues: on the terminal, select Settings &gt; Diagnostics &gt; Hardware.\n\nSee also\n\n\n                    Configuring the terminal IP address\n                \n                    Connection tests\n                \n                    Customize screens on SFO1\n                \n                    Show a virtual receipt\n                \n","type":"page","locale":"en","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Get started manuals","lvl3":"SFO1 user manual"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/user-manuals","lvl3":"\/point-of-sale\/user-manuals\/sfo1-user-manual"},"levels":4,"category":"In-person payments","category_color":"green","tags":["manual"]},"articleFiles":{"menu-settings.png":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/48.user-manuals\/21.sfo1-user-manual\/menu-settings.png\" \/>","menu-transactions.png":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/48.user-manuals\/21.sfo1-user-manual\/menu-transactions.png\" \/>","Settings.svg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/48.user-manuals\/21.sfo1-user-manual\/Settings.svg\" \/>","Standalone.svg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/48.user-manuals\/21.sfo1-user-manual\/Standalone.svg\" \/>","Transaction.svg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/03.point-of-sale\/48.user-manuals\/21.sfo1-user-manual\/Transaction.svg\" \/>"}}