--- title: "SFO1 user manual" description: "Get started with the SFO1 payment terminal." url: "https://docs.adyen.com/point-of-sale/user-manuals/sfo1-user-manual" source_url: "https://docs.adyen.com/point-of-sale/user-manuals/sfo1-user-manual.md" canonical: "https://docs.adyen.com/point-of-sale/user-manuals/sfo1-user-manual" last_modified: "2025-04-10T10:54:00+02:00" language: "en" --- # SFO1 user manual Get started with the SFO1 payment terminal. [View source](/point-of-sale/user-manuals/sfo1-user-manual.md) Print this page ![](/user/pages/reuse/terminal-manuals/photos/noText_SFO1.png) ### Supplied components * SFO1 payment terminal. This device serves as a customer-facing display and a payment terminal in one. * eSIM. * USB-C to USB-C angled cable and region-specific USB power adapter. * If the terminal needs to be connected to the LAN: Ethernet-to-USB-C dongle. (The dongle needs to be ordered separately.) The terminal can be mounted on a countertop stand, a pole mount, or a VESA wall mount. ## Get started These are the steps to get your new SFO1 payment terminal up and running. Some steps include a link to more detailed instructions. 1. [Inspect the terminal](#inspection). 2. Turn on the terminal by connecting it to a power source, depending on the network you are going to use: * If you are going to use your Wi-Fi network, connect the power adapter to the terminal and to a power source. * If you are going to use your LAN, connect the power cable to the Ethernet-to-USB-C dongle and to a power source, and connect the dongle to the terminal. 3. Select **Configure network**. Then [connect the terminal to your network](#connect-to-network). 4. The terminal asks you to either: * Enter a one-time password (OTP): go to [Customer Area](https://ca-test.adyen.com/) > **In-person payments** > **Payment devices**, and select the **Terminals** tab. Select the terminal you want to board. Find the OTP under **One time password** and enter it on the terminal screen. * Board the terminal: select **Board the terminal**, select your store, and select **Confirm**. Boarding can take up to 30 minutes. If **Board the terminal** doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again. 5. [Test the connection with the Adyen platform](#test-psp-connection). 6. [Test the connection with your POS system](#test-cash-register-connection). When you have completed these steps, you are ready to process payments! ## Inspect the terminal Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and hasn't been tampered with. 1. Verify that the box containing the terminal hasn't been opened. 2. If you have access to the Adyen [Customer Area](https://ca-live.adyen.com/), log in and under **In-person payments** > **Orders and returns** find the order for your terminal. Then: * Verify that the **serial number** (S/N) on the box is the same as in the Customer Area. * Using the **track & trace** link, track the order with the carrier to verify that they confirm having delivered the payment terminal. 3. Take the terminal out of the box, and verify that the **serial number** (S/N) on the terminal is the same as the serial number on the box. 4. Inspect the terminal for tampering. Check for missing screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal. If any of the above checks fails, contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other) immediately. ## Connect to your network Connect your terminal to the internet so that it can communicate with the Adyen payments platform. Follow the instructions for the network connection you want to use : either [Ethernet LAN](#connect-wired) or [Wi-Fi](#connect-wi-fi). ### Connect to Ethernet LAN 1. If you did not connect the terminal to power yet: 1. Connect the power cable to the Ethernet-to-USB-C dongle and to a power source. 2. Connect the dongle to the terminal. 2. Connect your LAN's Ethernet cable to the Ethernet-to-USB-C dongle. ### Connect to Wi-Fi 1. On the terminal display, select **Configure network**. 2. Select **Wi-Fi**. 3. Turn on the **Wi-Fi** toggle switch. 4. Select the **+** icon to add a network. The terminal scans for Wi-Fi networks. 5. Choose the desired network from the list and enter the Wi-Fi password, or select **Add manually** and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password. 6. Select the check mark to confirm.\ The terminal sets the network as default automatically, and connects to it.\ You'll now see a Wi-Fi icon at the top of the display. #### After the terminal is boarded If you need to change Wi-Fi usage after the terminal is boarded: 1. Select **Settings** > **Network**. 2. Enter your [passcode](/point-of-sale/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes). 3. Select **Wi-Fi**. You can now: * Turn Wi-Fi on or off using the **Wi-Fi** toggle switch. * [Change IP settings](/point-of-sale/design-your-integration/network-and-connectivity/network-configuration#configuring-the-terminal-IP-address). * Add another network as described above. ### Cellular failover Your SFO1 terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. Adyen terminals come with a pre-installed and activated SIM (eSIM) card, so you can use the cellular network immediately to board the terminal.\ When in doubt, contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). ## Test the payments platform connection Payments are processed on the Adyen payments platform. To test the connection with that platform: 1. Select **Settings** > **Diagnostics** > **PSP connection**. 2. Check if the **Status** is **Successful**.\ You can also **View results** and check if all items have a green check mark ![-white\_check\_mark-](/user/data/smileys/emoji/white_check_mark.png "-white_check_mark-").\ Do not worry if **Receiving data** has a red cross ![-x-](/user/data/smileys/emoji/x.png "-x-") and the result is **No Error**; the terminal successfully connected with our platform. ## Test the POS system connection To test the connection with your POS system: 1. Select **Settings** > **Diagnostics** > **Terminal API**. 2. Check if the **Status** is **Successful**.\ You can also **View results** and check if all items have a green check mark ![-white\_check\_mark-](/user/data/smileys/emoji/white_check_mark.png "-white_check_mark-"). 3. Select the **Back** button to go back to **Diagnostics**, and select **Endpoints**.\ The terminal runs tests on four URLs and then shows a final screen. 4. Check if the **Status** is **Successful** or select **View results** to check whether all four URLs in the final screen have a green check mark ![-white\_check\_mark-](/user/data/smileys/emoji/white_check_mark.png "-white_check_mark-"). ## Turn on/off If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes. #### Turn on the terminal: * Connect the terminal to a power supply.\ During startup the display turns on and off a few times. #### Reboot the terminal: 1. Go to **Settings** and select **Power**. 2. Enter your [passcode](/point-of-sale/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes). 3. Select **Restart** and confirm. #### Turn off the terminal: * Disconnect the terminal from the power supply. ## Payment terminal menus Your payment terminal has a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes. | Menu/Button | Description | Passcode | | ----------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | ![](/user/pages/docs/03.point-of-sale/48.user-manuals/21.sfo1-user-manual/menu-settings.png) **Settings** | * **Device info**: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan the QR code to connect external devices to the terminal. * **Network**: enable and configure network connections. * **Software**: view and update the software version. * **Configuration**: view, update, or remove the configuration version. * **Diagnostics**: run network connection tests or send us a [diagnostic report](/point-of-sale/pos-troubleshooting/hardware-tests#send-a-diagnostic-report). * **Power**: restart or power off the terminal. | - No passcode required: * **Device info** * **Diagnostics** - [Admin & Settings](/point-of-sale/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes) passcode required: * **Configuration** * **Network** * **Software** * **Power** | | ![](/user/pages/docs/03.point-of-sale/48.user-manuals/21.sfo1-user-manual/menu-transactions.png) **Transactions** | * **Totals**: view, print, or reset the transaction totals report. Reset transaction totals. View the last known totals report. * **History**: view transactions stored on the terminal. Re-print the merchant/shopper receipt for an approved transaction. | - [Transactions](/point-of-sale/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes) passcode required: * **History** * **Totals** | ## Device info To view information about the terminal: * Select **Settings** > **Device info**. The **Device info** screen shows: * Model, serial number, and IP address of the terminal. * Software version and configuration version that the terminal currently uses. * Merchant account and store that the terminal belongs to. * A button to show a QR code with device info.\ When you contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other), they may ask you to scan this QR code. ## Troubleshooting ### Self-service If there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our [Troubleshooting documentation](/point-of-sale/pos-troubleshooting). In many cases, this is the quickest solution. ### Ask for assistance If you cannot resolve the issue using the Troubleshooting documentation, your company's support staff may be able to help instantly through a remote troubleshooting session. They will ask you to select **Start session** on the terminal and enter a passcode. This enables them to see and interact with the screen on your terminal. Otherwise you can contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). They too may be able to help through a remote troubleshooting session. Provide the following information: * Merchant account. * PSP reference of the transaction, if applicable. * Terminal serial number. This number is available in the [Device info](#info-menu) and also printed on the back of the terminal (for example, S/N:123-456-789). ### Troubleshooting tips for the SFO1 In case of slow or delayed payments when connected to Wi-Fi: * Move the terminal closer to the router, or reset the router. * Check the Wi-Fi network. A stable connection is crucial for fast transactions. If the terminal does not accept contactless payments: * Use the original power adapter. The NFC antenna may not work correctly if a non-original adapter is used. * Check for hardware issues: on the terminal, select **Settings** > **Diagnostics** > **Hardware**. ## See also * [Configuring the terminal IP address](/point-of-sale/design-your-integration/network-and-connectivity/network-configuration#configuring-the-terminal-IP-address) * [Connection tests](/point-of-sale/pos-troubleshooting/connection-tests) * [Customize screens on SFO1](/point-of-sale/android-terminals/themes) * [Show a virtual receipt](/point-of-sale/shopper-engagement/display-data/display-receipt)