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Inspect device security - UX300

Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, because they process sensitive card data. 

Inspect the device to ensure it is secure:

  • Verify the UX devices look like the pictures provided here.

  • Verify the Adyen logo or your company logo shows up after turning on the terminal.

  • Do not use a device if it is damaged or covered with a sticker.

  • Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot the UX devices or the self-service machine that they are installed in (such as a kiosk).

  • Check the UX devices and the self-service machine that they are installed in for cameras and skimming equipment regularly.

  • Do not install, replace, or return devices without verification.

  • Be aware of suspicious behavior around devices (for example, attempts by unknown persons to unplug or open devices).

  • Report suspicious behavior and indications of device tampering or substitution to appropriate personnel (for example, to a manager or security officer).

Perform visual device integrity inspections on a weekly basis. When in doubt, stop using the device and contact Adyen.