{"title":"UX410 user manual","category":"default","creationDate":1779706500,"content":"<script type=\"text\/javascript\">\nfunction trackPrintButton(){\n    let printAnalytics = new Analytics();\n    let printPageUrl = '\/point-of-sale\/user-manuals\/ux410-user-manual';\n\n    printAnalytics.trackEvent({\n        'event': 'print',\n        'event_category': 'print',\n        'event_action': 'print page',\n        'event_label': 'print page: ' + printPageUrl\n    });\n\n    window.print();\n}\n<\/script>\n<button onclick=\"trackPrintButton();\" class=\"adl-button\">Print this page<\/button>\n<p><br><\/p>\n<hr \/>\n<p><span style=\"color: #0ABF53;\"><span style=\"font-size: 22px;\"><strong>Recommended: Switching to S1U2<\/strong><\/span><\/span><br \/>\nThe UX410 terminals are no longer available for new orders. We recommend ordering <strong><a href=\"\/point-of-sale\/user-manuals\/s1u2-user-manual\">S1U2<\/a><\/strong> terminals.<br \/>\nIf you are currently using UX410 terminals, we recommend switching to <strong><a href=\"\/point-of-sale\/user-manuals\/s1u2-user-manual\">S1U2<\/a><\/strong> terminals.<\/p>\n<p>For more information, contact your Account Manager.<\/p>\n<hr \/>\n<p><br><\/p>\n<div class=\"row\" style=\"align-items: center;justify-content: center;\">\n<div class=\"col col-12 col-md-6\" style=\"background-color:transparent;;\"><p><img alt=\"\" src=\"\/user\/pages\/reuse\/terminal-manuals\/photos\/noText_UX410.png\"><\/p><\/div><div class=\"col col-12 col-md-6\" style=\"background-color:transparent;;\"><p>The UX410 payment terminal allows shoppers to pay with a contactless card or a mobile wallet by tapping their card or phone on or near the NFC-reader. Instead of a display, this terminal has indicator LEDs, an illuminating contactless logo, and a dual-tone buzzer to indicate the progress of the payment and other events.<\/p><p>The UX410 payment terminal consists of two separate devices:<\/p><ul><li>UX410 NFC-reader (also called antenna unit)<\/li><li>UX410 controller unit<\/li><\/ul><p>These devices are intended for mounting in a self-service machine such as a vending machine, coffee machine, token dispenser, or parking payment system.<\/p><\/div><\/div>\n<h2 id=\"quickstart\" class=\"no-border\">Get started<\/h2>\n<p>Get your new unattended terminal up and running:<\/p>\n<ol>\n<li><a href=\"#assign\">Assign the terminal to your store<\/a>.<\/li>\n<li><a href=\"#inspection\">Inspect the terminal<\/a>.<\/li>\n<li><a href=\"#install\">Install the terminal<\/a>.<\/li>\n<li><a href=\"#boarding\">Monitor the boarding process<\/a>.<\/li>\n<\/ol>\n<p>There are four LEDs above the contactless logo. LED <strong>4<\/strong> is to the right of the logo. When LED <strong>4<\/strong> is blinking slowly, you are ready to process payments!<\/p>\n<h2 id=\"components\">Supplied components<\/h2>\n<ul>\n<li>\nUX410 NFC-reader\n<\/li>\n<li>\nUX410 Controller unit\n<\/li>\n<li>Clamping plate and four M4 washers and nuts to secure the reader<\/li>\n<li>RJ45 communication cable<\/li>\n<li>SMA (RF) antenna cable<\/li>\n<li>Power cord\/adapter<\/li>\n<\/ul>\n<h2 id=\"dimensions\">Dimensions<\/h2>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Component<\/th>\n<th style=\"text-align: left;\">Device dimensions<\/th>\n<th style=\"text-align: left;\">Cutout dimensions<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\">UX410 NFC-reader<\/td>\n<td style=\"text-align: left;\">Height 80mm x Width 80 mm x Depth 16mm<\/td>\n<td style=\"text-align: left;\">Height 61.2mm x Width 73.2mm<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\">UX410 controller<\/td>\n<td style=\"text-align: left;\">Height 90mm x Width 100mm x Depth 34mm<\/td>\n<td style=\"text-align: left;\">(none)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>For the NFC-reader, the front of the self-service machine must have an installation panel of about 2mm thick with a cutout and 4 mounting holes.<\/p>\n<h2 id=\"assign\">Assign the terminal<\/h2>\n<p>During the installation, the UX410 terminal obtains its configuration by boarding itself to your store. Contrary to most other terminals, you always need to assign an unattended terminal to a store before boarding the terminal.<\/p>\n<ul>\n<li>\n<p>Assign the terminal to your store <a href=\"\/point-of-sale\/managing-terminals\/assign-terminals#step-1-pre-assign-the-terminal-to-a-store\">using your Customer Area<\/a> or <a href=\"\/point-of-sale\/automating-terminal-management\/assign-terminals-api\">using API calls<\/a>.<\/p>\n<div class=\"sc-notice info\"><div>\n<p>In the procedure, use the serial number of the controller unit. You can view the serial number in your <a href=\"https:\/\/ca-live.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>, under <strong>In-person payments<\/strong> &gt; <strong>Orders and returns<\/strong>, in the order for your terminal.<\/p>\n<\/div><\/div>\n<\/li>\n<\/ul>\n<h2 id=\"inspection\">Inspect the terminal<\/h2>\n<p>Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and has not been tampered with.<\/p>\n<ol>\n<li>\n<p>Verify that the shipping box containing the terminal has not been opened and that the tamper-evident security packing tape is intact.<\/p>\n<\/li>\n<li>\n<p>If you have access to the Adyen <a href=\"https:\/\/ca-live.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>, log in and under <strong>In-person payments<\/strong> &gt; <strong>Orders and returns<\/strong> find the order for your terminal. Then:<\/p>\n<ul>\n<li>Verify that the <strong>serial number<\/strong> (S\/N) on the box is the same as in the Customer Area. This refers to the serial number of the controller unit, and it is listed on the box two times. <\/li>\n<li>Using the <strong>track &amp; trace<\/strong> link, track the order with the carrier to verify that they confirm having delivered the payment terminal.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Open the box, take the NFC-reader and the controller unit out of the box, and verify that the <strong>part numbers<\/strong> (P\/N) and <strong>serial numbers<\/strong> (S\/N) on the devices are the same as the numbers on the box.<\/p>\n<\/li>\n<li>\n<p>Inspect the terminal for tampering. Check for missing screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.<\/p>\n<\/li>\n<\/ol>\n<div class=\"notices red\">\n<p>If any of the above checks fails, contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a> immediately.<\/p>\n<\/div>\n<h2 id=\"install\">Install the terminal<\/h2>\n<p>Apart from the supplied components, you will need at least:<\/p>\n<ul>\n<li>8 bolts, washers, and nuts to secure the clamping plate and the controller unit inside your self-service machine.<\/li>\n<li>Installation instructions form the manufacturer of your self-service machine.<\/li>\n<\/ul>\n<p>Proceed as follows:<\/p>\n<ol>\n<li>\n<p>Mount the NFC-reader to the front of the installation panel.<\/p>\n<ol>\n<li>Remove the protective film from the back of the NFC-reader.<\/li>\n<li>Place the stud bolts of the NFC-reader through the holes in the front of the installation panel.<\/li>\n<li>At the back of the installation panel, place the flat side of the clamping plate over the stud bolts.<\/li>\n<li>Secure the NFC-reader using the four supplied M4 washers and nuts to a torque of 0.7 Nm.<\/li>\n<li>Secure the clamping plate to the installation panel.<\/li>\n<li>\n<p>Remove the protective film from the front of the NFC-reader.<\/p>\n<!-- list separator -->\n<\/li>\n<\/ol>\n<\/li>\n<li>\n<p>Secure the controller unit inside the self-service machine near the NFC reader, using 4 bolts, washers, and nuts to a torque of 0.7 Nm.<\/p>\n<div class=\"sc-notice note\"><div>\n<p>Do not install the controller unit inside a chassis that can be removed from the self-service machine.<\/p>\n<\/div><\/div>\n<\/li>\n<li>\n<p>Connect the NFC reader to the controller unit.<\/p>\n<ol>\n<li>Connect the SMA (RF) cable to the back of the NFC-reader and to the <span translate=\"no\"><strong>RF<\/strong><\/span> port on the bottom of the control unit.<\/li>\n<li>\n<p>Connect the RJ45 cable to the back of the NFC-reader and to the <span translate=\"no\"><strong>COMM<\/strong><\/span> port on the bottom of the control unit. Do not use the <span translate=\"no\"><strong>COM1<\/strong><\/span> port.<\/p>\n<div class=\"sc-notice note\"><div>\n<p>The <span translate=\"no\"><strong>RF<\/strong><\/span> port and the <span translate=\"no\"><strong>COMM<\/strong><\/span> port are located next to each other on the bottom of the control unit, and are marked <span translate=\"no\"><strong>ANT<\/strong><\/span>.<\/p>\n<\/div><\/div>\n<\/li>\n<\/ol>\n<\/li>\n<li>\n<p>Connect an Ethernet cable between the <span translate=\"no\"><strong>LAN<\/strong><\/span> port on the controller unit and your network.<\/p>\n<div class=\"sc-notice note\"><div>\n<p>Only connect a regular Ethernet cable to the <span translate=\"no\"><strong>LAN<\/strong><\/span> port. Using any other type of cable or another port, such as the <span translate=\"no\"><strong>COM1<\/strong><\/span> RS232 port, might severely damage the device.<\/p>\n<\/div><\/div>\n<\/li>\n<li>\n<p>Connect the power cord between the <span translate=\"no\"><strong>DC IN<\/strong><\/span> port on the controller unit and a power supply unit in the self-service machine or an external power source.<\/p>\n<\/li>\n<\/ol>\n<p>The controller beeps. After approximately a minute, a green light and an amber light on the <span translate=\"no\"><strong>LAN<\/strong><\/span> port turn on. The terminal starts boarding.<\/p>\n<h2 id=\"boarding\">Monitor the boarding process<\/h2>\n<p>When you finish the installation, the UX terminal starts up, connects to the network, and boards itself to your store. The LEDs indicate the steps in this process.<\/p>\n<p>The steps may go too fast to follow. But if an issue occurs, the LEDs indicate the step where the process has stopped:<\/p>\n<ol>\n<li>\n<p>The terminal tries to connect to your network:<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">LED 1<\/th>\n<th style=\"text-align: left;\">LED 2<\/th>\n<th style=\"text-align: left;\">LED 3<\/th>\n<th style=\"text-align: left;\">LED 4<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\">Blinking<\/td>\n<td style=\"text-align: left;\">On<\/td>\n<td style=\"text-align: left;\">On<\/td>\n<td style=\"text-align: left;\">On<\/td>\n<td style=\"text-align: left;\">No network<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<li>\n<p>The terminal has connected to your network and now tries to connect to our platform:<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">LED 1<\/th>\n<th style=\"text-align: left;\">LED 2<\/th>\n<th style=\"text-align: left;\">LED 3<\/th>\n<th style=\"text-align: left;\">LED 4<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\">Off<\/td>\n<td style=\"text-align: left;\">Blinking<\/td>\n<td style=\"text-align: left;\">On<\/td>\n<td style=\"text-align: left;\">On<\/td>\n<td style=\"text-align: left;\">No connection with the Adyen payments platform<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<li>\n<p>The terminal has connected to our platform and now tries to board itself to your store:<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">LED 1<\/th>\n<th style=\"text-align: left;\">LED 2<\/th>\n<th style=\"text-align: left;\">LED 3<\/th>\n<th style=\"text-align: left;\">LED 4<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\">Off<\/td>\n<td style=\"text-align: left;\">Off<\/td>\n<td style=\"text-align: left;\">Blinking<\/td>\n<td style=\"text-align: left;\">On<\/td>\n<td style=\"text-align: left;\">Not boarded<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"notices green\">\n<p>The terminal will stay in this state if it hasn't been assigned to a store (or merchant account representing a store).<\/p>\n<\/div>\n<\/li>\n<li>\n<p>The terminal has boarded and is ready to accept payments:<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">LED 1<\/th>\n<th style=\"text-align: left;\">LED 2<\/th>\n<th style=\"text-align: left;\">LED 3<\/th>\n<th style=\"text-align: left;\">LED 4<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\">Off<\/td>\n<td style=\"text-align: left;\">Off<\/td>\n<td style=\"text-align: left;\">Off<\/td>\n<td style=\"text-align: left;\">Blinking slowly<\/td>\n<td style=\"text-align: left;\">Ready<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<\/ol>\n<p>If boarding doesn't succeed, the terminal will try again after two minutes. Remember that the terminal can only board if it is <a href=\"#assign\">assigned to your store<\/a>.<br \/>\nAfter ten retries, the terminal stops trying to board. You cannot tell it has stopped trying; LED 3 continues to blink and LED 4 remains on. You can trigger the boarding process again by disconnecting the controller unit from the power source, and then connecting it again.<\/p>\n<h2>Other LED signals<\/h2>\n<p>During the <a href=\"#boarding\">boarding process<\/a>, the LEDs indicate the progress. There are various other events and situations that are also indicated with LED signals. We describe a few of them here.<\/p>\n<h3>Payment<\/h3>\n<p>The terminal has received a payment request and is ready for the shopper to tap their card or phone to the NFC-reader:<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">LED 1<\/th>\n<th style=\"text-align: left;\">LED 2<\/th>\n<th style=\"text-align: left;\">LED 3<\/th>\n<th style=\"text-align: left;\">LED 4<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\">On<\/td>\n<td style=\"text-align: left;\">Off<\/td>\n<td style=\"text-align: left;\">Off<\/td>\n<td style=\"text-align: left;\">Off<\/td>\n<td style=\"text-align: left;\">The CTLS logo also lights up<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>The shopper has tapped their card or phone and the NFC-reader has read the card details:<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">LED 1<\/th>\n<th style=\"text-align: left;\">LED 2<\/th>\n<th style=\"text-align: left;\">LED 3<\/th>\n<th style=\"text-align: left;\">LED 4<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\">On<\/td>\n<td style=\"text-align: left;\">On<\/td>\n<td style=\"text-align: left;\">On<\/td>\n<td style=\"text-align: left;\">On<\/td>\n<td style=\"text-align: left;\">The buzzer also sounds<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>Error<\/h3>\n<p>The terminal has failed to load its keys and needs to be <a href=\"\/point-of-sale\/managing-terminals\/order-terminals#return-or-replace-terminals\">replaced<\/a>:<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">LED 1<\/th>\n<th style=\"text-align: left;\">LED 2<\/th>\n<th style=\"text-align: left;\">LED 3<\/th>\n<th style=\"text-align: left;\">LED 4<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\">Off<\/td>\n<td style=\"text-align: left;\">Off<\/td>\n<td style=\"text-align: left;\">On<\/td>\n<td style=\"text-align: left;\">On<\/td>\n<td style=\"text-align: left;\">Keys not loaded<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>Red light<\/h3>\n<p>A red LED <strong>1<\/strong> indicates a warning. The terminal may have been tampered with.<\/p>\n<ul>\n<li>Stop using the terminal and contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a> immediately.<\/li>\n<\/ul>","url":"https:\/\/docs.adyen.com\/point-of-sale\/user-manuals\/ux410-user-manual","articleFields":{"description":"Learn how to connect and configure the UX410 unattended payment terminal.","parameters":{"model":"UX410"},"type":"page","_expandable":{"operations":""},"status":"current","last_edit_on":"12-08-2020 16:58","never_cache_twig":true},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/user-manuals\/ux410-user-manual","title":"UX410 user manual","content":"\nfunction trackPrintButton(){\n    let printAnalytics = new Analytics();\n    let printPageUrl = '\/point-of-sale\/user-manuals\/ux410-user-manual';\n\n    printAnalytics.trackEvent({\n        'event': 'print',\n        'event_category': 'print',\n        'event_action': 'print page',\n        'event_label': 'print page: ' + printPageUrl\n    });\n\n    window.print();\n}\n\nPrint this page\n\n\nRecommended: Switching to S1U2\nThe UX410 terminals are no longer available for new orders. We recommend ordering S1U2 terminals.\nIf you are currently using UX410 terminals, we recommend switching to S1U2 terminals.\nFor more information, contact your Account Manager.\n\n\n\nThe UX410 payment terminal allows shoppers to pay with a contactless card or a mobile wallet by tapping their card or phone on or near the NFC-reader. Instead of a display, this terminal has indicator LEDs, an illuminating contactless logo, and a dual-tone buzzer to indicate the progress of the payment and other events.The UX410 payment terminal consists of two separate devices:UX410 NFC-reader (also called antenna unit)UX410 controller unitThese devices are intended for mounting in a self-service machine such as a vending machine, coffee machine, token dispenser, or parking payment system.\nGet started\nGet your new unattended terminal up and running:\n\nAssign the terminal to your store.\nInspect the terminal.\nInstall the terminal.\nMonitor the boarding process.\n\nThere are four LEDs above the contactless logo. LED 4 is to the right of the logo. When LED 4 is blinking slowly, you are ready to process payments!\nSupplied components\n\n\nUX410 NFC-reader\n\n\nUX410 Controller unit\n\nClamping plate and four M4 washers and nuts to secure the reader\nRJ45 communication cable\nSMA (RF) antenna cable\nPower cord\/adapter\n\nDimensions\n\n\n\nComponent\nDevice dimensions\nCutout dimensions\n\n\n\n\nUX410 NFC-reader\nHeight 80mm x Width 80 mm x Depth 16mm\nHeight 61.2mm x Width 73.2mm\n\n\nUX410 controller\nHeight 90mm x Width 100mm x Depth 34mm\n(none)\n\n\n\nFor the NFC-reader, the front of the self-service machine must have an installation panel of about 2mm thick with a cutout and 4 mounting holes.\nAssign the terminal\nDuring the installation, the UX410 terminal obtains its configuration by boarding itself to your store. Contrary to most other terminals, you always need to assign an unattended terminal to a store before boarding the terminal.\n\n\nAssign the terminal to your store using your Customer Area or using API calls.\n\nIn the procedure, use the serial number of the controller unit. You can view the serial number in your Customer Area, under In-person payments &gt; Orders and returns, in the order for your terminal.\n\n\n\nInspect the terminal\nBecause payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and has not been tampered with.\n\n\nVerify that the shipping box containing the terminal has not been opened and that the tamper-evident security packing tape is intact.\n\n\nIf you have access to the Adyen Customer Area, log in and under In-person payments &gt; Orders and returns find the order for your terminal. Then:\n\nVerify that the serial number (S\/N) on the box is the same as in the Customer Area. This refers to the serial number of the controller unit, and it is listed on the box two times. \nUsing the track &amp; trace link, track the order with the carrier to verify that they confirm having delivered the payment terminal.\n\n\n\nOpen the box, take the NFC-reader and the controller unit out of the box, and verify that the part numbers (P\/N) and serial numbers (S\/N) on the devices are the same as the numbers on the box.\n\n\nInspect the terminal for tampering. Check for missing screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.\n\n\n\nIf any of the above checks fails, contact our Support Team immediately.\n\nInstall the terminal\nApart from the supplied components, you will need at least:\n\n8 bolts, washers, and nuts to secure the clamping plate and the controller unit inside your self-service machine.\nInstallation instructions form the manufacturer of your self-service machine.\n\nProceed as follows:\n\n\nMount the NFC-reader to the front of the installation panel.\n\nRemove the protective film from the back of the NFC-reader.\nPlace the stud bolts of the NFC-reader through the holes in the front of the installation panel.\nAt the back of the installation panel, place the flat side of the clamping plate over the stud bolts.\nSecure the NFC-reader using the four supplied M4 washers and nuts to a torque of 0.7 Nm.\nSecure the clamping plate to the installation panel.\n\nRemove the protective film from the front of the NFC-reader.\n\n\n\n\n\nSecure the controller unit inside the self-service machine near the NFC reader, using 4 bolts, washers, and nuts to a torque of 0.7 Nm.\n\nDo not install the controller unit inside a chassis that can be removed from the self-service machine.\n\n\n\nConnect the NFC reader to the controller unit.\n\nConnect the SMA (RF) cable to the back of the NFC-reader and to the RF port on the bottom of the control unit.\n\nConnect the RJ45 cable to the back of the NFC-reader and to the COMM port on the bottom of the control unit. Do not use the COM1 port.\n\nThe RF port and the COMM port are located next to each other on the bottom of the control unit, and are marked ANT.\n\n\n\n\n\nConnect an Ethernet cable between the LAN port on the controller unit and your network.\n\nOnly connect a regular Ethernet cable to the LAN port. Using any other type of cable or another port, such as the COM1 RS232 port, might severely damage the device.\n\n\n\nConnect the power cord between the DC IN port on the controller unit and a power supply unit in the self-service machine or an external power source.\n\n\nThe controller beeps. After approximately a minute, a green light and an amber light on the LAN port turn on. The terminal starts boarding.\nMonitor the boarding process\nWhen you finish the installation, the UX terminal starts up, connects to the network, and boards itself to your store. The LEDs indicate the steps in this process.\nThe steps may go too fast to follow. But if an issue occurs, the LEDs indicate the step where the process has stopped:\n\n\nThe terminal tries to connect to your network:\n\n\n\nLED 1\nLED 2\nLED 3\nLED 4\nDescription\n\n\n\n\nBlinking\nOn\nOn\nOn\nNo network\n\n\n\n\n\nThe terminal has connected to your network and now tries to connect to our platform:\n\n\n\nLED 1\nLED 2\nLED 3\nLED 4\nDescription\n\n\n\n\nOff\nBlinking\nOn\nOn\nNo connection with the Adyen payments platform\n\n\n\n\n\nThe terminal has connected to our platform and now tries to board itself to your store:\n\n\n\nLED 1\nLED 2\nLED 3\nLED 4\nDescription\n\n\n\n\nOff\nOff\nBlinking\nOn\nNot boarded\n\n\n\n\nThe terminal will stay in this state if it hasn't been assigned to a store (or merchant account representing a store).\n\n\n\nThe terminal has boarded and is ready to accept payments:\n\n\n\nLED 1\nLED 2\nLED 3\nLED 4\nDescription\n\n\n\n\nOff\nOff\nOff\nBlinking slowly\nReady\n\n\n\n\n\nIf boarding doesn't succeed, the terminal will try again after two minutes. Remember that the terminal can only board if it is assigned to your store.\nAfter ten retries, the terminal stops trying to board. You cannot tell it has stopped trying; LED 3 continues to blink and LED 4 remains on. You can trigger the boarding process again by disconnecting the controller unit from the power source, and then connecting it again.\nOther LED signals\nDuring the boarding process, the LEDs indicate the progress. There are various other events and situations that are also indicated with LED signals. We describe a few of them here.\nPayment\nThe terminal has received a payment request and is ready for the shopper to tap their card or phone to the NFC-reader:\n\n\n\nLED 1\nLED 2\nLED 3\nLED 4\nDescription\n\n\n\n\nOn\nOff\nOff\nOff\nThe CTLS logo also lights up\n\n\n\nThe shopper has tapped their card or phone and the NFC-reader has read the card details:\n\n\n\nLED 1\nLED 2\nLED 3\nLED 4\nDescription\n\n\n\n\nOn\nOn\nOn\nOn\nThe buzzer also sounds\n\n\n\nError\nThe terminal has failed to load its keys and needs to be replaced:\n\n\n\nLED 1\nLED 2\nLED 3\nLED 4\nDescription\n\n\n\n\nOff\nOff\nOn\nOn\nKeys not loaded\n\n\n\nRed light\nA red LED 1 indicates a warning. The terminal may have been tampered with.\n\nStop using the terminal and contact our Support Team immediately.\n","type":"page","locale":"en","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Get started manuals","lvl3":"UX410 user manual"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/user-manuals","lvl3":"\/point-of-sale\/user-manuals\/ux410-user-manual"},"levels":4,"category":"In-person payments","category_color":"green","tags":["UX410","manual"]}}