{"title":"V400c Plus user manual","category":"default","creationDate":1779533779,"content":"<script type=\"text\/javascript\">\nfunction trackPrintButton(){\n    let printAnalytics = new Analytics();\n    let printPageUrl = '\/point-of-sale\/user-manuals\/v400c-user-manual';\n\n    printAnalytics.trackEvent({\n        'event': 'print',\n        'event_category': 'print',\n        'event_action': 'print page',\n        'event_label': 'print page: ' + printPageUrl\n    });\n\n    window.print();\n}\n<\/script>\n<button onclick=\"trackPrintButton();\" class=\"adl-button\">Print this page<\/button>\n<p><br><\/p>\n<div class=\"row\" style=\"align-items: center;justify-content: center;\">\n<div class=\"col col-12 col-md-6\" style=\"background-color:transparent;;\"><p><img alt=\"\" src=\"\/user\/pages\/reuse\/terminal-manuals\/photos\/noText_V400c-plus.png\"><\/p><\/div><div class=\"col col-12 col-md-6\" style=\"background-color:transparent;;\">\n            <h3 id=\"keys\" class=\"no-border\">Keypad keys<\/h3><table><thead><tr><th style=\"text-align: left;\">Key<\/th><th style=\"text-align: left;\">Name<\/th><\/tr><\/thead><tbody><tr><td style=\"text-align: left;\"><strong><img alt=\"\" src=\"\/images\/e\/2\/d\/c\/7\/e2dc7d0a668fd3921f82352c577d42c737091f09-cancel2x.png\"><\/strong><\/td><td style=\"text-align: left;\">Cancel<\/td><\/tr><tr><td style=\"text-align: left;\"><strong><img alt=\"\" src=\"\/images\/5\/1\/6\/9\/7\/51697a11822957b3a2ff1f79f316d8f0a3db1d2f-correct2x.png\"><\/strong><\/td><td style=\"text-align: left;\">Clear<\/td><\/tr><tr><td style=\"text-align: left;\"><strong><img alt=\"\" src=\"\/images\/d\/7\/5\/9\/1\/d75914bb5eace3d7943db7d04db03b1b3b5b204d-confirm2x.png\"><\/strong><\/td><td style=\"text-align: left;\">Confirm<\/td><\/tr><\/tbody><\/table>\n<h3 id=\"components\" class=\"no-border\">Supplied components<\/h3><ul><li>\nV400c Plus payment terminal\n<\/li><li>Power supply<\/li><li>Privacy shield<\/li><li>Receipt paper roll 57 x 40 mm (Width x Diameter)<\/li><\/ul><p>You can order new paper rolls in the Adyen <a href=\"https:\/\/ca-live.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>, under <strong>In-person payments<\/strong> &gt; <strong>Orders and returns<\/strong>.<\/p><\/div><\/div>\n<h2 id=\"quickstart\">Get started<\/h2>\n<p>These are the steps to get your new V400c Plus payment terminal up and running. Some steps include a link to more detailed instructions.<\/p>\n<ol>\n<li><a href=\"#inspection\">Inspect the terminal<\/a>.\n<\/li>\n<li>\n<p><a href=\"#insert-paper-roll\">Insert the receipt paper roll<\/a>.<\/p>\n<\/li>\n<li>Open the cover on the back of the terminal, connect the dongle cable, and close the cover.\n<\/li>\n<li>Turn on the terminal by connecting it to a power source. During startup the display turns on and off a few times.\n<\/li>\n<li>Select <strong>Configure network<\/strong>. Then <a href=\"#connect-to-network\">connect the terminal to your network<\/a>. <\/li>\n<li>Select <strong>Board the terminal<\/strong>, select your store, and select <strong>Confirm<\/strong>. Boarding can take up to 30 minutes.\n<div class=\"sc-notice info\"><div>\n<p>If <strong>Board the terminal<\/strong> doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.<\/p>\n<\/div><\/div>\n<\/li>\n<li><a href=\"#test-psp-connection\">Test the connection with the Adyen platform<\/a>.<\/li>\n<li><a href=\"#test-cash-register-connection\">Test the connection with your POS system<\/a>.\nSkip this step if you will use the terminal as a standalone terminal. <\/li>\n<\/ol>\n<p>When you have completed these steps, you are ready to process payments!<\/p>\n<h2 id=\"inspection\">Inspect the terminal<\/h2>\n<p>Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and has not been tampered with.<\/p>\n<ol>\n<li>\n<p>Verify that the shipping box containing the terminal has not been opened and that the tamper-evident security packing tape is intact.<\/p>\n<\/li>\n<li>\n<p>If you have access to the Adyen <a href=\"https:\/\/ca-live.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>, log in and under <strong>In-person payments<\/strong> &gt; <strong>Orders and returns<\/strong> find the order for your terminal. Then:<\/p>\n<ul>\n<li>Verify that the <strong>serial number<\/strong> (S\/N) on the box is the same as in the Customer Area. <\/li>\n<li>Using the <strong>track &amp; trace<\/strong> link, track the order with the carrier to verify that they confirm having delivered the payment terminal.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Open the box, take the terminal out of the box, and verify that the <strong>serial number<\/strong> (S\/N) on the terminal is the same as the serial number on the box.<\/p>\n<\/li>\n<li>\n<p>Inspect the terminal for tampering. Check for missing screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.<\/p>\n<\/li>\n<\/ol>\n<div class=\"notices red\">\n<p>If any of the above checks fails, contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a> immediately.<\/p>\n<\/div>\n<h2 id=\"insert-paper-roll\">Insert the receipt paper roll<\/h2>\n<ol>\n<li>\n Pull up the latch of the paper compartment and swing the cover downwards. <\/li>\n<li>Insert the paper roll making sure the paper sticks out a bit.<\/li>\n<li>Close the cover of the paper roll compartment.<\/li>\n<\/ol>\n<h2 id=\"connect-to-network\">Connect to your network<\/h2>\n<p>Connect your terminal to the internet so that it can communicate with the Adyen payments platform. Follow the instructions for the network connection you want to use: <a href=\"#connect-wired\">Ethernet LAN<\/a> or <a href=\"#connect-wi-fi\">Wi-Fi<\/a>. <\/p>\n<p><\/p>\n<h3 id=\"connect-wired\">Connect to Ethernet LAN<\/h3>\n<ul>\n<li>\n<p>Connect an Ethernet cable to the Ethernet (LAN) port on the dongle.<br \/>\nThat is the port marked with <span translate=\"no\"><strong>ETH<\/strong><\/span> or this symbol:<\/p>\n<p><\/p>\n<p><img alt=\"\" src=\"\/images\/c\/c\/d\/2\/3\/ccd23e6a43468cd3ae5325bae1225c72d9e0e446-ethernet-icon.png\" \/><\/p>\n<\/li>\n<\/ul>\n<div class=\"sc-notice note\"><div>\n<p>Connecting the wrong type of cable to the Ethernet port or connecting the Ethernet cable to the wrong port (for example, the RS232 port) may severely damage the terminal.<\/p>\n<\/div><\/div>\n<h3 id=\"connect-wi-fi\">Connect to Wi-Fi<\/h3>\n<ol>\n<li>On the terminal display, select <strong>Configure network<\/strong>.<\/li>\n<li>Select <strong>Wi-Fi<\/strong>.<\/li>\n<li>Turn on the <strong>Wi-Fi<\/strong> toggle switch.<\/li>\n<li>Select the <strong>+<\/strong> icon to add a network. The terminal scans for Wi-Fi networks.<\/li>\n<li>Choose the desired network from the list and enter the Wi-Fi password, or select <strong>Add manually<\/strong> and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.<\/li>\n<li>Select the check mark to confirm.<br \/>\nThe terminal sets the network as default automatically, and connects to it.<br \/>\nYou'll now see a Wi-Fi icon at the top of the display.<\/li>\n<\/ol>\n<h4>After the terminal is boarded<\/h4>\n<p>If you need to change Wi-Fi usage after the terminal is boarded:<\/p>\n<ol>\n<li>Select <strong>Settings<\/strong> &gt; <strong>Network<\/strong>.<\/li>\n<li>Enter your <a href=\"\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">passcode<\/a>.<\/li>\n<li>Select <strong>Wi-Fi<\/strong>. You can now:\n<ul>\n<li>Turn Wi-Fi on or off using the <strong>Wi-Fi<\/strong> toggle switch.<\/li>\n<li><a href=\"\/point-of-sale\/design-your-integration\/network-and-connectivity\/network-configuration#configuring-the-terminal-IP-address\">Change IP settings<\/a>.<\/li>\n<li>Add another network as described above.\n<\/li>\n<\/ul><\/li>\n<\/ol>\n<h2 id=\"test-psp-connection\">Test the payments platform connection<\/h2>\n<p>Payments are processed on the Adyen payments platform. To test the connection with that platform:<\/p>\n<ol>\n<li>Select <strong>Settings<\/strong> &gt; <strong>Diagnostics<\/strong> &gt; <strong>PSP connection<\/strong>.<\/li>\n<li>Check if the <strong>Status<\/strong> is <strong>Successful<\/strong>.<br \/>\nYou can also <strong>View results<\/strong> and check if all items have a green check mark <img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/>.<br \/>\nDo not worry if <strong>Receiving data<\/strong> has a red cross <img title=\"-x-\" alt=\"-x-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/x.png\" \/> and the result is <strong>No Error<\/strong>; the terminal successfully connected with our platform.<\/li>\n<\/ol>\n<h2 id=\"test-cash-register-connection\">Test the POS system connection<\/h2>\n<p>If you are going to use the terminal with a POS system (not as a standalone terminal), test the connection with your POS system:<\/p>\n<ol>\n<li>Select <strong>Settings<\/strong> &gt; <strong>Diagnostics<\/strong> &gt; <strong>Terminal API<\/strong>.<\/li>\n<li>Check if the <strong>Status<\/strong> is <strong>Successful<\/strong>.<br \/>\nYou can also <strong>View results<\/strong> and check if all items have a green check mark <img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/>.<\/li>\n<li>Select the <strong>Cancel<\/strong> button to go back to <strong>Diagnostics<\/strong>, and select <strong>Endpoints<\/strong>.<br \/>\nThe terminal runs tests on four URLs and then shows a final screen.<\/li>\n<li>Check if the <strong>Status<\/strong> is <strong>Successful<\/strong> or select <strong>View results<\/strong> to check whether all four URLs in the final screen have a green check mark <img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/>.<\/li>\n<\/ol>\n<h2 id=\"power\">Turn on\/off<\/h2>\n<p>If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.<\/p>\n<h4>Turn on the terminal:<\/h4>\n<ul>\n<li>Connect the terminal to a power supply.<br \/>\nDuring startup the display turns on and off a few times.<\/li>\n<\/ul>\n<h4>Reboot the terminal:<\/h4>\n<ol>\n<li>Go to <strong>Settings<\/strong> and select <strong>Power<\/strong>.<\/li>\n<li>Enter your <a href=\"\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">passcode<\/a>.<\/li>\n<li>Select <strong>Restart<\/strong> and confirm.<\/li>\n<\/ol>\n<h4>Turn off the terminal:<\/h4>\n<ul>\n<li>Disconnect the terminal from the power supply.\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2 id=\"admin-menu\">Payment terminal menus<\/h2>\n<p>Your payment terminals have a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: center;\">Menu\/Button<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<th style=\"text-align: left;\">Passcode<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><img style=\"width: 50px;\" alt=\"\" src=\"\/user\/pages\/reuse\/terminal-manuals\/admin-menu-verifone\/menu-settings.svg?decoding=auto&amp;fetchpriority=auto\" \/> <br> <strong>Settings<\/strong><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\"><strong>Device info<\/strong>: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan the QR code to connect external devices to the terminal.<\/li><li markdown=\"1\"><strong>Network<\/strong>: enable and configure network connections.<\/li><li markdown=\"1\"><strong>Software<\/strong>: view and update the software version.<\/li><li markdown=\"1\"><strong>Configuration<\/strong>: view, update, or remove the configuration version.<\/li><li markdown=\"1\"><strong>Diagnostics<\/strong>: run network connection tests or send us a <a href=\"\/point-of-sale\/pos-troubleshooting\/hardware-tests#send-a-diagnostic-report\">diagnostic report<\/a>.<\/li><li markdown=\"1\"><strong>Power<\/strong>: restart or power off the terminal.<\/li><\/ul><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\">No passcode required:<ul><li markdown=\"1\"><strong>Device info<\/strong><\/li><li markdown=\"1\"><strong>Diagnostics<\/strong><\/li><\/ul><\/li> <li markdown=\"1\"><a href=\"\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">Admin &amp; Settings<\/a> passcode required:<ul><li markdown=\"1\"><strong>Configuration<\/strong><\/li><li markdown=\"1\"><strong>Network<\/strong><\/li><li markdown=\"1\"><strong>Software<\/strong><\/li><li markdown=\"1\"><strong>Power<\/strong><\/li><\/ul><\/li><\/ul><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><img style=\"width: 50px;\" alt=\"\" src=\"\/user\/pages\/reuse\/terminal-manuals\/admin-menu-verifone\/menu-transactions.svg?decoding=auto&amp;fetchpriority=auto\" \/> <br> <strong>Transactions<\/strong><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\"><strong>Totals<\/strong>: view, print, or reset the transaction totals report. Reset transaction totals. View the last known totals report.<\/li><li markdown=\"1\"><strong>History<\/strong>: view transactions stored on the terminal. Re-print the merchant\/shopper receipt for an approved transaction.<\/li><li markdown=\"1\"><strong>Normal payment<\/strong>: start a normal payment when used as a standalone terminal.<\/li><li markdown=\"1\">The special payments menu when used as a standalone terminal: <strong>Refund<\/strong>, <strong>Manual key entry<\/strong>, <strong>MOTO payment<\/strong>, <strong>MOTO refund<\/strong>, <strong>Bypass PIN<\/strong>, <strong>Bypass AID prio<\/strong>, <strong>Cashback<\/strong>.<\/li><\/ul><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\"><a href=\"\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">Transactions<\/a> passcode required:<\/li><ul><li markdown=\"1\"><strong>Normal payment<\/strong><\/li><li markdown=\"1\">Special payments menu<\/li><\/ul><li markdown=\"1\"><a href=\"\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">Refunds<\/a> passcode required:<ul><li markdown=\"1\"><strong>Refund<\/strong><\/li><li markdown=\"1\"><strong>MOTO refund<\/strong><\/li><\/ul><\/li><\/ul><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><img style=\"width: 50px;\" alt=\"\" src=\"\/user\/pages\/reuse\/terminal-manuals\/admin-menu-verifone\/bttn-standalone.svg?decoding=auto&amp;fetchpriority=auto\" \/> <br> <strong>Payment<\/strong><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\">Start a normal payment when used as a <a href=\"\/point-of-sale\/standalone\">standalone terminal<\/a>.<\/li><\/ul><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\">No passcode required.<\/li><\/ul><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"notices green\">\n<p>From software version 1.90, all Android and non-Android payment terminals use the same menu structure. If your terminals are on an earlier version, they might be still using the <a href=\"\/point-of-sale\/menu-access\/#old-menu-structure\">old non-Android terminal menus<\/a>.<\/p>\n<\/div>\n<h2 id=\"info-menu\">Device info<\/h2>\n<p>To view information about the terminal:<\/p>\n<ul>\n<li>Select <strong>Settings<\/strong> &gt; <strong>Device info<\/strong>.<\/li>\n<\/ul>\n<p>The <strong>Device info<\/strong> screen shows:<\/p>\n<ul>\n<li>Model, serial number, and IP address of the terminal.<\/li>\n<li>Software version and configuration version that the terminal currently uses.<\/li>\n<li>Merchant account and store that the terminal belongs to.<\/li>\n<li>A button to show a QR code with device info.<br \/>\nWhen you contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>, they may ask you to scan this QR code.<\/li>\n<\/ul>\n<h2 id=\"print-totals\">View, print, and reset totals<\/h2>\n<p>The terminal can generate a Totals report. This gives an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations that the terminal processed since the last reset of the report. By resetting the report, you can use this functionality to get day totals or shift totals.<\/p>\n<ol>\n<li>Go to the <a href=\"\/point-of-sale\/menu-access\/#engage-terminal-menus\">Transactions menu<\/a>.<\/li>\n<li>Enter the <strong>Transactions menu<\/strong> <a href=\"\/point-of-sale\/menu-access\/#manage-passcodes\">passcode<\/a>.<\/li>\n<li>Under <strong>History<\/strong>, you can get the details of past transactions.<\/li>\n<li>Under <strong>Totals<\/strong>, you can:\n<ul>\n<li>View the Totals report for the period shown at the top of the report. It also shows the totals per card scheme used.<\/li>\n<li><strong>Print<\/strong> the Totals report.<br \/>\n(Optional) To reset the counter after printing the (day or shift) totals, select <strong>Yes<\/strong> at the <strong>Reset totals?<\/strong> prompt.<\/li>\n<li>Select <strong>Reset<\/strong> to start a new reporting period. The totals from the previous period are no longer shown.<\/li>\n<li>Access the report from the previous reporting period.<\/li>\n<\/ul><\/li>\n<\/ol>\n<h3>Resetting automatically<\/h3>\n<p>To automatically reset the Totals every day at a specific hour, contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>.<\/p>\n<h2 id=\"reprint-transaction-receipt\">Reprint transaction receipt<\/h2>\n<p>To print another copy of the shopper or merchant receipt for a specific transaction:<\/p>\n<ol>\n<li>Go to the <a href=\"\/point-of-sale\/menu-access\/#engage-terminal-menus\">Transactions menu<\/a>.<\/li>\n<li>Select <strong>History<\/strong>.<\/li>\n<li>Select the transaction that you want to reprint a receipt for.<\/li>\n<li>Select the printer icon.<\/li>\n<li>Select  <strong>Shopper receipt<\/strong> or <strong>Merchant receipt<\/strong>.<br \/>\nThe terminal prints the selected receipt.<\/li>\n<\/ol>\n<h2 id=\"standalone\">Standalone solution<\/h2>\n<p>If you will be using the payment terminal as a standalone terminal, transactions are not initiated from a POS system. Instead, you start transactions from the terminal itself.<br \/>\nRefer to <a href=\"\/point-of-sale\/standalone\/standalone-use\">Standalone terminals<\/a> for instructions on how to make payments, cancel payments, issue refunds, and (when needed) manually enter card details to make a payment.<\/p>\n<h2 id=\"troubleshooting\">Troubleshooting<\/h2>\n<h3>Self-service<\/h3>\n<p>If there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our <a href=\"\/point-of-sale\/pos-troubleshooting\">Troubleshooting documentation<\/a>. In many cases, this is the quickest solution.<\/p>\n<h3 id=\"request-assistance\">Ask for assistance<\/h3>\n If you cannot resolve the issue using the Troubleshooting documentation, contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>.  Provide the following information:<\/p>\n<ul>\n<li>Merchant account.<\/li>\n<li>PSP reference of the transaction, if applicable.<\/li>\n<li>Terminal serial number. This number is available in the <a href=\"#info-menu\">Device info<\/a> and also printed on the back of the terminal (for example, S\/N:123-456-789).<\/li>\n<\/ul>\n<h2>See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/point-of-sale\/design-your-integration\/network-and-connectivity\/network-configuration#configuring-the-terminal-IP-address\"\n                        target=\"_self\"\n                        >\n                    Configuring the terminal IP address\n                <\/a><\/li><li><a href=\"\/point-of-sale\/pos-troubleshooting\/connection-tests\"\n                        target=\"_self\"\n                        >\n                    Connection tests\n                <\/a><\/li><\/ul><\/div>\n","url":"https:\/\/docs.adyen.com\/point-of-sale\/user-manuals\/v400c-user-manual","articleFields":{"description":"Get started with the V400c Plus payment terminal.","parameters":{"model":"V400c Plus"},"id":"42842972","type":"page","_expandable":{"operations":""},"status":"current","last_edit_on":"26-06-2019 16:04","never_cache_twig":true},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/user-manuals\/v400c-user-manual","title":"V400c Plus user manual","content":"\nfunction trackPrintButton(){\n    let printAnalytics = new Analytics();\n    let printPageUrl = '\/point-of-sale\/user-manuals\/v400c-user-manual';\n\n    printAnalytics.trackEvent({\n        'event': 'print',\n        'event_category': 'print',\n        'event_action': 'print page',\n        'event_label': 'print page: ' + printPageUrl\n    });\n\n    window.print();\n}\n\nPrint this page\n\n\n\n            Keypad keysKeyNameCancelClearConfirm\nSupplied components\nV400c Plus payment terminal\nPower supplyPrivacy shieldReceipt paper roll 57 x 40 mm (Width x Diameter)You can order new paper rolls in the Adyen Customer Area, under In-person payments &gt; Orders and returns.\nGet started\nThese are the steps to get your new V400c Plus payment terminal up and running. Some steps include a link to more detailed instructions.\n\nInspect the terminal.\n\n\nInsert the receipt paper roll.\n\nOpen the cover on the back of the terminal, connect the dongle cable, and close the cover.\n\nTurn on the terminal by connecting it to a power source. During startup the display turns on and off a few times.\n\nSelect Configure network. Then connect the terminal to your network. \nSelect Board the terminal, select your store, and select Confirm. Boarding can take up to 30 minutes.\n\nIf Board the terminal doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.\n\n\nTest the connection with the Adyen platform.\nTest the connection with your POS system.\nSkip this step if you will use the terminal as a standalone terminal. \n\nWhen you have completed these steps, you are ready to process payments!\nInspect the terminal\nBecause payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and has not been tampered with.\n\n\nVerify that the shipping box containing the terminal has not been opened and that the tamper-evident security packing tape is intact.\n\n\nIf you have access to the Adyen Customer Area, log in and under In-person payments &gt; Orders and returns find the order for your terminal. Then:\n\nVerify that the serial number (S\/N) on the box is the same as in the Customer Area. \nUsing the track &amp; trace link, track the order with the carrier to verify that they confirm having delivered the payment terminal.\n\n\n\nOpen the box, take the terminal out of the box, and verify that the serial number (S\/N) on the terminal is the same as the serial number on the box.\n\n\nInspect the terminal for tampering. Check for missing screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.\n\n\n\nIf any of the above checks fails, contact our Support Team immediately.\n\nInsert the receipt paper roll\n\n\n Pull up the latch of the paper compartment and swing the cover downwards. \nInsert the paper roll making sure the paper sticks out a bit.\nClose the cover of the paper roll compartment.\n\nConnect to your network\nConnect your terminal to the internet so that it can communicate with the Adyen payments platform. Follow the instructions for the network connection you want to use: Ethernet LAN or Wi-Fi. \n\nConnect to Ethernet LAN\n\n\nConnect an Ethernet cable to the Ethernet (LAN) port on the dongle.\nThat is the port marked with ETH or this symbol:\n\n\n\n\n\nConnecting the wrong type of cable to the Ethernet port or connecting the Ethernet cable to the wrong port (for example, the RS232 port) may severely damage the terminal.\n\nConnect to Wi-Fi\n\nOn the terminal display, select Configure network.\nSelect Wi-Fi.\nTurn on the Wi-Fi toggle switch.\nSelect the + icon to add a network. The terminal scans for Wi-Fi networks.\nChoose the desired network from the list and enter the Wi-Fi password, or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.\nSelect the check mark to confirm.\nThe terminal sets the network as default automatically, and connects to it.\nYou'll now see a Wi-Fi icon at the top of the display.\n\nAfter the terminal is boarded\nIf you need to change Wi-Fi usage after the terminal is boarded:\n\nSelect Settings &gt; Network.\nEnter your passcode.\nSelect Wi-Fi. You can now:\n\nTurn Wi-Fi on or off using the Wi-Fi toggle switch.\nChange IP settings.\nAdd another network as described above.\n\n\n\nTest the payments platform connection\nPayments are processed on the Adyen payments platform. To test the connection with that platform:\n\nSelect Settings &gt; Diagnostics &gt; PSP connection.\nCheck if the Status is Successful.\nYou can also View results and check if all items have a green check mark .\nDo not worry if Receiving data has a red cross  and the result is No Error; the terminal successfully connected with our platform.\n\nTest the POS system connection\nIf you are going to use the terminal with a POS system (not as a standalone terminal), test the connection with your POS system:\n\nSelect Settings &gt; Diagnostics &gt; Terminal API.\nCheck if the Status is Successful.\nYou can also View results and check if all items have a green check mark .\nSelect the Cancel button to go back to Diagnostics, and select Endpoints.\nThe terminal runs tests on four URLs and then shows a final screen.\nCheck if the Status is Successful or select View results to check whether all four URLs in the final screen have a green check mark .\n\nTurn on\/off\nIf you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.\nTurn on the terminal:\n\nConnect the terminal to a power supply.\nDuring startup the display turns on and off a few times.\n\nReboot the terminal:\n\nGo to Settings and select Power.\nEnter your passcode.\nSelect Restart and confirm.\n\nTurn off the terminal:\n\nDisconnect the terminal from the power supply.\n\n\n\n\nPayment terminal menus\nYour payment terminals have a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.\n\n\n\nMenu\/Button\nDescription\nPasscode\n\n\n\n\n  Settings\nDevice info: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan the QR code to connect external devices to the terminal.Network: enable and configure network connections.Software: view and update the software version.Configuration: view, update, or remove the configuration version.Diagnostics: run network connection tests or send us a diagnostic report.Power: restart or power off the terminal.\nNo passcode required:Device infoDiagnostics Admin &amp; Settings passcode required:ConfigurationNetworkSoftwarePower\n\n\n  Transactions\nTotals: view, print, or reset the transaction totals report. Reset transaction totals. View the last known totals report.History: view transactions stored on the terminal. Re-print the merchant\/shopper receipt for an approved transaction.Normal payment: start a normal payment when used as a standalone terminal.The special payments menu when used as a standalone terminal: Refund, Manual key entry, MOTO payment, MOTO refund, Bypass PIN, Bypass AID prio, Cashback.\nTransactions passcode required:Normal paymentSpecial payments menuRefunds passcode required:RefundMOTO refund\n\n\n  Payment\nStart a normal payment when used as a standalone terminal.\nNo passcode required.\n\n\n\n\nFrom software version 1.90, all Android and non-Android payment terminals use the same menu structure. If your terminals are on an earlier version, they might be still using the old non-Android terminal menus.\n\nDevice info\nTo view information about the terminal:\n\nSelect Settings &gt; Device info.\n\nThe Device info screen shows:\n\nModel, serial number, and IP address of the terminal.\nSoftware version and configuration version that the terminal currently uses.\nMerchant account and store that the terminal belongs to.\nA button to show a QR code with device info.\nWhen you contact our Support Team, they may ask you to scan this QR code.\n\nView, print, and reset totals\nThe terminal can generate a Totals report. This gives an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations that the terminal processed since the last reset of the report. By resetting the report, you can use this functionality to get day totals or shift totals.\n\nGo to the Transactions menu.\nEnter the Transactions menu passcode.\nUnder History, you can get the details of past transactions.\nUnder Totals, you can:\n\nView the Totals report for the period shown at the top of the report. It also shows the totals per card scheme used.\nPrint the Totals report.\n(Optional) To reset the counter after printing the (day or shift) totals, select Yes at the Reset totals? prompt.\nSelect Reset to start a new reporting period. The totals from the previous period are no longer shown.\nAccess the report from the previous reporting period.\n\n\nResetting automatically\nTo automatically reset the Totals every day at a specific hour, contact our Support Team.\nReprint transaction receipt\nTo print another copy of the shopper or merchant receipt for a specific transaction:\n\nGo to the Transactions menu.\nSelect History.\nSelect the transaction that you want to reprint a receipt for.\nSelect the printer icon.\nSelect  Shopper receipt or Merchant receipt.\nThe terminal prints the selected receipt.\n\nStandalone solution\nIf you will be using the payment terminal as a standalone terminal, transactions are not initiated from a POS system. Instead, you start transactions from the terminal itself.\nRefer to Standalone terminals for instructions on how to make payments, cancel payments, issue refunds, and (when needed) manually enter card details to make a payment.\nTroubleshooting\nSelf-service\nIf there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our Troubleshooting documentation. In many cases, this is the quickest solution.\nAsk for assistance\n If you cannot resolve the issue using the Troubleshooting documentation, contact our Support Team.  Provide the following information:\n\nMerchant account.\nPSP reference of the transaction, if applicable.\nTerminal serial number. This number is available in the Device info and also printed on the back of the terminal (for example, S\/N:123-456-789).\n\nSee also\n\n\n                    Configuring the terminal IP address\n                \n                    Connection tests\n                \n","type":"page","locale":"en","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Get started manuals","lvl3":"V400c Plus user manual"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/user-manuals","lvl3":"\/point-of-sale\/user-manuals\/v400c-user-manual"},"levels":4,"category":"In-person payments","category_color":"green","tags":["V400c","manual"]}}