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Connect the V400m to your network

Connect the V400m to your Wi-Fi network, so that it can communicate with the Adyen payments platform and your own back end systems. If you have a Bluetooth base, you can alternatively connect the terminal to the base station with Bluetooth.

Connect to Wi-Fi

If the terminal is not yet boarded:

  1. Press the Configure Network button on the display.
  2. Press 2. Wifi.
  3. Press 1. Turn on Wi-Fi to make sure the Wi-Fi is turned on.
  4. The terminal will begin scanning for Wi-Fi networks.
  5. Choose the desired network and enter the wireless password.
  6. The terminal sets the network as default automatically, and connects to it.
  7. Exit the network menu to begin boarding the device.

If the terminal is boarded:

  1. Press 9 and then press  to open the admin menu. 
  2. Press 1. Network.
  3. Press 2. Wifi.
  4. Press 3. Scan networks.
  5. Tap the name of the network and enter the password.
  6. The terminal sets the network as default automatically, and connects to it.

Connect to base station with Bluetooth

The following tasks take you through the steps to establish connection using Bluetooth. First, you connect the terminal to the Bluetooth base station. Then, you change the default credentials of the base station. After completing these steps, you have established a Bluetooth connection.

By default, both the Bluetooth base station and the terminal are set up to use a dynamic IP address. If your network setup requires that you configure a static IP address for the terminal and/or the base station, follow these steps.

Connect the terminal to the base station

To connect the terminal to the base station: 

  1. On the base station, plug the power supply into the power input of the base station, and dock the V400m. 
  2. On the terminal, press 9 and then press  to open the admin menu. 
  3. Enter your admin PIN code. If you don't know this code, see our POS Troubleshooting section.
  4. Press 1. Network, and then 3. Bluetooth.
  5. On the base station, press the button on the front to make it discoverable. 
    A blue light flashes on the base station.
  6. On the terminal, press 3. Scan/Discovery, and then 1. Scan, or, depending on your terminal type, press 3. Pair device.
  7. Select the base station that you want to connect to.  
    The base station will be listed with its serial number as its name, prefixed with the terminal type. The terminal pairs with the base, and then connects. When connected successfully, the blue LED light on the base station remains turned on and the terminal will display Successfully paired.

If you have more than one terminal or base station, ensure you know which terminal is paired with which base station. After a terminal is paired with a base station, it should remain paired with it.

Change the default credentials of the base station

Each Bluetooth base station comes with a default username and password. Before you start processing live transactions, you have to change the username and password of the base station. 

To change the username and password of the base station: 

  1. On a connected terminal, open the admin menu by pressing 9 and then 
  2. Enter your admin PIN code. If you don't know this code, see our POS Troubleshooting section.
  3. Press 1. Network3. Bluetooth, and then 3. Scan/Discovery.
  4. Select the base station from the list of devices. If you have several base stations, use the serial number to select the correct base station. 
  5. Press 3. Info.
  6. Make sure that Cable is set to up
  7. Note the IP address of the base station.
  8. On a laptop that is connected to the local network or VLAN, in your browser, go to https://[IP address of your base station].
    You are redirected to the Verifone portal. 
  9. Log in with your default username and password for the base station. If you don't know these credentials, contact the POS Support Team
  10. Go to Administration
  11. Enter a new username and password for the base station, then click Save

(Optional) Configure a static IP address

If you choose to use a static IP address, the most common scenario is to use a static IP address for the terminal and a dynamic IP address for the base station.

To assign a static IP address to the terminal:

  1. On a connected terminal, open the admin menu by pressing 9 and then 
  2. Enter your admin PIN code. If you don't know this code, see our POS Troubleshooting section.
  3. Press 1. Network, 3. Bluetooth, and then 2. IP Settings.
  4. Clear the Use DHCP checkbox.
  5. Enter the network details. To type a period (.), press 1 twice. Enter the IP address, the Subnet mask, the Default gateway, the Preferred DNS, and the Alternate DNS. The static IP address must be unique in the network and, if you have more than one terminal, unique for each terminal.
  6. Press Apply.

To assign a static IP address to the base station:

  1. On a laptop that is connected to the local network or VLAN, in your browser, go to https://[IP address of your base station]
    You are redirected to the Verifone portal.
  2. Log in with your username and password for the base station.
  3. Go to Configuration, and then Ethernet
  4. In the Connection Type dropdown menu, select Static.
  5. Enter the IPv4 Address, the Subnet Mask, the Gateway, the DNS 1, and the DNS 2 fields. The Connection Speed should remain on Auto. The static IP address must be unique in the network and, if you have more than one base station, unique for each base station.
  6. Click Save