{"title":"V400m with Bluetooth base station","category":"default","creationDate":1779796134,"content":"<script type=\"text\/javascript\">\nfunction trackPrintButton(){\n    let printAnalytics = new Analytics();\n    let printPageUrl = '\/point-of-sale\/user-manuals\/v400m-with-bt-base';\n\n    printAnalytics.trackEvent({\n        'event': 'print',\n        'event_category': 'print',\n        'event_action': 'print page',\n        'event_label': 'print page: ' + printPageUrl\n    });\n\n    window.print();\n}\n<\/script>\n<button onclick=\"trackPrintButton();\" class=\"adl-button\">Print this page<\/button>\n<p><br><\/p>\n<div class=\"row\" style=\"align-items: center;justify-content: center;\">\n<div class=\"col col-12 col-md-6\" style=\"background-color:transparent;;\"><p><img alt=\"\" src=\"\/user\/pages\/reuse\/terminal-manuals\/photos\/noText_V400m.png\"><\/p><\/div><div class=\"col col-12 col-md-6\" style=\"background-color:transparent;;\">\n            <h3 id=\"keys\" class=\"no-border\">Keypad keys<\/h3><table><thead><tr><th style=\"text-align: left;\">Key<\/th><th style=\"text-align: left;\">Name<\/th><\/tr><\/thead><tbody><tr><td style=\"text-align: left;\"><strong><img alt=\"\" src=\"\/images\/e\/b\/5\/8\/6\/eb5864c171bd3eac47d4a415a1f7e5dc0b075c28-cancel2x.png\"><\/strong><\/td><td style=\"text-align: left;\">Cancel<\/td><\/tr><tr><td style=\"text-align: left;\"><strong><img alt=\"\" src=\"\/images\/6\/a\/c\/0\/f\/6ac0f714f7f71ab24441a67d694875057c0ad00c-correct2x.png\"><\/strong><\/td><td style=\"text-align: left;\">Clear<\/td><\/tr><tr><td style=\"text-align: left;\"><strong><img alt=\"\" src=\"\/images\/1\/9\/d\/b\/6\/19db69a93d641f6391db65a1563de3ade9ce55bb-confirm2x.png\"><\/strong><\/td><td style=\"text-align: left;\">Confirm<\/td><\/tr><\/tbody><\/table>\n        <\/div><\/div>\n<div class=\"row\" style=\"align-items: center;justify-content: center;\">\n<div class=\"col col-12 col-md-6\" style=\"background-color:transparent;;\"><p><img alt=\"\" src=\"\/user\/pages\/reuse\/terminal-manuals\/photos\/noText_V400m-base-station.png\"><\/p><\/div><div class=\"col col-12 col-md-6\" style=\"background-color:transparent;;\"><p>The Bluetooth base station lets you:<\/p><ul><li>Connect the V400m to your Ethernet LAN, regardless of whether the V400m is docked in the base station, or undocked.<\/li><li>Charge the V400m when it is docked in the base station.<\/li><\/ul><h3 id=\"components\" class=\"no-border\">Supplied components<\/h3><ul><li>\nV400m payment terminal\n<\/li><li>Power supply<\/li><li>SIM card<\/li><li>Receipt paper roll 57 x 40 mm (Width x Diameter)<\/li><li>Bluetooth base station<\/li><\/ul><p>In the Adyen <a href=\"https:\/\/ca-live.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>, under <strong>In-person payments<\/strong> &gt; <strong>Orders and returns<\/strong> you can order new paper rolls.<\/p><\/div><\/div>\n<h2 id=\"quickstart\">Get started<\/h2>\n<p>These are the steps to get your new V400m payment terminal up and running. Some steps include a link to more detailed instructions.<\/p>\n<ol>\n<li><a href=\"#inspection\">Inspect the terminal<\/a>.\n<\/li>\n<li>\n<p><a href=\"#insert-paper-roll\">Insert the receipt paper roll<\/a>.<\/p>\n<\/li>\n<li>Turn on the terminal by connecting it to a power source. During startup the display turns on and off a few times.\n Let the battery charge for at least four hours while you continue with the next steps. <\/li>\n<li>Select <strong>Configure network<\/strong>. Then <a href=\"#connect-to-network\">temporarily connect the terminal to Wi-Fi<\/a>.\n<div class=\"sc-notice note\"><div>\n<p>Do not dock the terminal into the Bluetooth base yet.<\/p>\n<\/div><\/div>\n<\/li>\n<li>Select <strong>Board the terminal<\/strong>, select your store, and select <strong>Confirm<\/strong>. Boarding can take up to 30 minutes.\n<div class=\"sc-notice info\"><div>\n<p>If <strong>Board the terminal<\/strong> doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.<\/p>\n<\/div><\/div>\n<\/li>\n<li><a href=\"#connect-to-bluetooth\">Set up the base station and the Bluetooth connection<\/a>.\n<\/li>\n<li><a href=\"#test-psp-connection\">Test the connection with the Adyen platform<\/a>.<\/li>\n<li><a href=\"#test-cash-register-connection\">Test the connection with your POS system<\/a>.\nSkip this step if you will use the terminal as a standalone terminal. <\/li>\n<\/ol>\n<p>When you have completed these steps, you are ready to process payments!<\/p>\n<h2 id=\"inspection\">Inspect the terminal<\/h2>\n<p>Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and has not been tampered with.<\/p>\n<ol>\n<li>\n<p>Verify that the shipping box containing the terminal has not been opened and that the tamper-evident security packing tape is intact.<\/p>\n<\/li>\n<li>\n<p>If you have access to the Adyen <a href=\"https:\/\/ca-live.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>, log in and under <strong>In-person payments<\/strong> &gt; <strong>Orders and returns<\/strong> find the order for your terminal. Then:<\/p>\n<ul>\n<li>Verify that the <strong>serial number<\/strong> (S\/N) on the box is the same as in the Customer Area. <\/li>\n<li>Using the <strong>track &amp; trace<\/strong> link, track the order with the carrier to verify that they confirm having delivered the payment terminal.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Open the box, take the terminal out of the box, and verify that the <strong>serial number<\/strong> (S\/N) on the terminal is the same as the serial number on the box.<\/p>\n<\/li>\n<li>\n<p>Inspect the terminal for tampering. Check for missing screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.<\/p>\n<\/li>\n<\/ol>\n<div class=\"notices red\">\n<p>If any of the above checks fails, contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a> immediately.<\/p>\n<\/div>\n<h2 id=\"insert-paper-roll\">Insert the receipt paper roll<\/h2>\n<ol>\n<li>\n Pull up the latch of the paper compartment and swing the cover downwards. <\/li>\n<li>Insert the paper roll making sure the paper sticks out a bit.<\/li>\n<li>Close the cover of the paper roll compartment.<\/li>\n<\/ol>\n<h2 id=\"connect-to-network\">Connect to your network<\/h2>\n<p>Connect your terminal to the internet so that it can communicate with the Adyen payments platform. <\/p>\n<p><\/p>\n<h3 id=\"connect-wi-fi\">Connect to Wi-Fi<\/h3>\n<ol>\n<li>On the terminal display, select <strong>Configure network<\/strong>.<\/li>\n<li>Select <strong>Wi-Fi<\/strong>.<\/li>\n<li>Turn on the <strong>Wi-Fi<\/strong> toggle switch.<\/li>\n<li>Select the <strong>+<\/strong> icon to add a network. The terminal scans for Wi-Fi networks.<\/li>\n<li>Choose the desired network from the list and enter the Wi-Fi password, or select <strong>Add manually<\/strong> and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.<\/li>\n<li>Select the check mark to confirm.<br \/>\nThe terminal sets the network as default automatically, and connects to it.<br \/>\nYou'll now see a Wi-Fi icon at the top of the display.<\/li>\n<\/ol>\n<h4>After the terminal is boarded<\/h4>\n<p>If you need to change Wi-Fi usage after the terminal is boarded:<\/p>\n<ol>\n<li>Select <strong>Settings<\/strong> &gt; <strong>Network<\/strong>.<\/li>\n<li>Enter your <a href=\"\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">passcode<\/a>.<\/li>\n<li>Select <strong>Wi-Fi<\/strong>. You can now:\n<ul>\n<li>Turn Wi-Fi on or off using the <strong>Wi-Fi<\/strong> toggle switch.<\/li>\n<li><a href=\"\/point-of-sale\/design-your-integration\/network-and-connectivity\/network-configuration#configuring-the-terminal-IP-address\">Change IP settings<\/a>.<\/li>\n<li>Add another network as described above.\n<\/li>\n<\/ul><\/li>\n<\/ol>\n<h3>Cellular failover<\/h3>\n<p>Your V400m terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. Adyen terminals come with a pre-installed and activated SIM (eSIM) card, so you can use the cellular network immediately to board the terminal.<br \/>\nHowever, terminals boarded before 2022 might not have the SIM card activated if you did not set up the card subscription with us at the time.<br \/>\nWhen in doubt, contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>.<\/p>\n<h2 id=\"connect-to-bluetooth\">Set up the base station and the Bluetooth connection<\/h2>\n<p>Instead of using a Wi-Fi connection, you can connect an Ethernet cable to the base station and connect your V400m to the base station through Bluetooth. The terminal then uses the Ethernet connection regardless of whether it is docked in the base station, or undocked.<\/p>\n<p><\/p>\n<p>The base station obtains its software from the terminal. When boarding the terminal, the initial software on the terminal is replaced with the software version that is required for your store. To prevent issues with a base station becoming stuck, you need to board the terminal before you dock it into the base station for the first time. For that reason, you need to temporarily connect the terminal to Wi-Fi and board the terminal before you set up the Bluetooth connection.<\/p>\n<p><\/p>\n<div class=\"notices green\">\n<p>Before you can pair the terminal to the base station, the terminal must be <a href=\"#quickstart\">boarded<\/a>.<\/p>\n<\/div>\n<p>To pair the terminal to the base station:<\/p>\n<ol>\n<li>\n<p>On the terminal, open the <a href=\"#admin-menu\">Admin menu<\/a>, select <strong>Network<\/strong> &gt; <strong>Wi-Fi<\/strong>, and turn off the Wi-Fi toggle switch.<\/p>\n<\/li>\n<li>\n<p>Connect the base station to a power supply. The top white LED starts to blink.<\/p>\n<\/li>\n<li>\n<p>Wait until the white LED stops blinking and turns on; this indicates the base station has finished starting up.<\/p>\n<\/li>\n<li>\n<p>Connect an Ethernet cable from your network to the Ethernet (LAN) port on the base station. That is the port marked with this symbol:<br \/>\n<img alt=\"\" src=\"\/images\/c\/e\/1\/7\/6\/ce176f480d74e3b6753eebf05da95ced2bdb69ea-ethernet-icon.png\" \/>.<\/p>\n<div class=\"sc-notice note\"><div>\n<p>Do not use a port with a different symbol.<\/p>\n<\/div><\/div>\n<\/li>\n<li>\n<p>Dock the terminal into the base station.<\/p>\n<\/li>\n<li>\n<p>On the base station, press the pairing button on the front to make it discoverable. The blue LED starts to blink slowly.<\/p>\n<\/li>\n<li>\n<p>On the terminal, open the <a href=\"#admin-menu\">Admin menu<\/a>, select <strong>Network<\/strong> &gt; <strong>Bluetooth<\/strong>, and turn on the Bluetooth toggle switch.<br \/>\nIf Bluetooth is on already, turn it off and then on again.<\/p>\n<\/li>\n<li>\n<p>Select the <strong>plus<\/strong> button <img alt=\"\" src=\"\/images\/5\/d\/a\/e\/d\/5daedd70b9afc396f082369589f375a3c11a5708-plusiconblue.png\" \/> to pair a device (or on earlier releases, select <strong>Pair device<\/strong> &gt; <strong>Scan<\/strong>).<br \/>\nThe terminal scans for available devices.<\/p>\n<\/li>\n<li>\n<p>Select the base station that you want to connect to, making sure that the serial number shown matches the serial number on the base station. For example, <em>V400m B-FF 123-456-789<\/em>.<br \/>\nThe terminal shows the progress: \"Pairing\", \"Paired\", \"Connecting\", and finally \"Connected\".<br \/>\nThere should now be a Bluetooth icon at the top of the terminal display, and on the base station the blue LED should be on continuously.<\/p>\n<\/li>\n<li>\n<p>Verify that IP addresses have been assigned to the terminal and the base station:<\/p>\n<ul>\n<li>To check the terminal's IP address, open the <a href=\"#info-menu\">Info menu<\/a>. This should show <strong>Bluetooth<\/strong> followed by an IP address.<\/li>\n<li>To check the base station's IP address, open the <a href=\"#admin-menu\">Admin menu<\/a> and select <strong>Network<\/strong> &gt; <strong>Bluetooth<\/strong> &gt; <strong>Info<\/strong>. This should show an IP address.<\/li>\n<\/ul>\n<div class=\"notices blue\">\n<p>It can take some time before IP addresses are assigned through DHCP.<\/p>\n<\/div>\n<\/li>\n<li>\n<p>For an integration with local communications, update the POS system with the terminal's Bluetooth IP address. You may need to restart the POS system, and this may cause the terminal to restart.<br \/>\nIf you need help with this step, contact your IT department.<\/p>\n<\/li>\n<\/ol>\n<p>If you have more than one terminal or base station, ensure you know which terminal is paired with which base station. After a terminal is paired with a base station, it should remain paired with it.<\/p>\n<h2 id=\"test-psp-connection\">Test the payments platform connection<\/h2>\n<p>Payments are processed on the Adyen payments platform. To test the connection with that platform:<\/p>\n<ol>\n<li>Select <strong>Settings<\/strong> &gt; <strong>Diagnostics<\/strong> &gt; <strong>PSP connection<\/strong>.<\/li>\n<li>Check if the <strong>Status<\/strong> is <strong>Successful<\/strong>.<br \/>\nYou can also <strong>View results<\/strong> and check if all items have a green check mark <img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/>.<br \/>\nDo not worry if <strong>Receiving data<\/strong> has a red cross <img title=\"-x-\" alt=\"-x-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/x.png\" \/> and the result is <strong>No Error<\/strong>; the terminal successfully connected with our platform.<\/li>\n<\/ol>\n<h2 id=\"test-cash-register-connection\">Test the POS system connection<\/h2>\n<p>If you are going to use the terminal with a POS system (not as a standalone terminal), test the connection with your POS system:<\/p>\n<ol>\n<li>Select <strong>Settings<\/strong> &gt; <strong>Diagnostics<\/strong> &gt; <strong>Terminal API<\/strong>.<\/li>\n<li>Check if the <strong>Status<\/strong> is <strong>Successful<\/strong>.<br \/>\nYou can also <strong>View results<\/strong> and check if all items have a green check mark <img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/>.<\/li>\n<li>Select the <strong>Cancel<\/strong> button to go back to <strong>Diagnostics<\/strong>, and select <strong>Endpoints<\/strong>.<br \/>\nThe terminal runs tests on four URLs and then shows a final screen.<\/li>\n<li>Check if the <strong>Status<\/strong> is <strong>Successful<\/strong> or select <strong>View results<\/strong> to check whether all four URLs in the final screen have a green check mark <img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/>.<\/li>\n<\/ol>\n<h2 id=\"admin-menu\">Payment terminal menus<\/h2>\n<p>Your payment terminals have a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: center;\">Menu\/Button<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<th style=\"text-align: left;\">Passcode<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><img style=\"width: 50px;\" alt=\"\" src=\"\/user\/pages\/reuse\/terminal-manuals\/admin-menu-verifone\/menu-settings.svg?decoding=auto&amp;fetchpriority=auto\" \/> <br> <strong>Settings<\/strong><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\"><strong>Device info<\/strong>: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan the QR code to connect external devices to the terminal.<\/li><li markdown=\"1\"><strong>Network<\/strong>: enable and configure network connections.<\/li><li markdown=\"1\"><strong>Software<\/strong>: view and update the software version.<\/li><li markdown=\"1\"><strong>Configuration<\/strong>: view, update, or remove the configuration version.<\/li><li markdown=\"1\"><strong>Diagnostics<\/strong>: run network connection tests or send us a <a href=\"\/point-of-sale\/pos-troubleshooting\/hardware-tests#send-a-diagnostic-report\">diagnostic report<\/a>.<\/li><li markdown=\"1\"><strong>Power<\/strong>: restart or power off the terminal.<\/li><\/ul><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\">No passcode required:<ul><li markdown=\"1\"><strong>Device info<\/strong><\/li><li markdown=\"1\"><strong>Diagnostics<\/strong><\/li><\/ul><\/li> <li markdown=\"1\"><a href=\"\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">Admin &amp; Settings<\/a> passcode required:<ul><li markdown=\"1\"><strong>Configuration<\/strong><\/li><li markdown=\"1\"><strong>Network<\/strong><\/li><li markdown=\"1\"><strong>Software<\/strong><\/li><li markdown=\"1\"><strong>Power<\/strong><\/li><\/ul><\/li><\/ul><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><img style=\"width: 50px;\" alt=\"\" src=\"\/user\/pages\/reuse\/terminal-manuals\/admin-menu-verifone\/menu-transactions.svg?decoding=auto&amp;fetchpriority=auto\" \/> <br> <strong>Transactions<\/strong><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\"><strong>Totals<\/strong>: view, print, or reset the transaction totals report. Reset transaction totals. View the last known totals report.<\/li><li markdown=\"1\"><strong>History<\/strong>: view transactions stored on the terminal. Re-print the merchant\/shopper receipt for an approved transaction.<\/li><li markdown=\"1\"><strong>Normal payment<\/strong>: start a normal payment when used as a standalone terminal.<\/li><li markdown=\"1\">The special payments menu when used as a standalone terminal: <strong>Refund<\/strong>, <strong>Manual key entry<\/strong>, <strong>MOTO payment<\/strong>, <strong>MOTO refund<\/strong>, <strong>Bypass PIN<\/strong>, <strong>Bypass AID prio<\/strong>, <strong>Cashback<\/strong>.<\/li><\/ul><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\"><a href=\"\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">Transactions<\/a> passcode required:<\/li><ul><li markdown=\"1\"><strong>Normal payment<\/strong><\/li><li markdown=\"1\">Special payments menu<\/li><\/ul><li markdown=\"1\"><a href=\"\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">Refunds<\/a> passcode required:<ul><li markdown=\"1\"><strong>Refund<\/strong><\/li><li markdown=\"1\"><strong>MOTO refund<\/strong><\/li><\/ul><\/li><\/ul><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><img style=\"width: 50px;\" alt=\"\" src=\"\/user\/pages\/reuse\/terminal-manuals\/admin-menu-verifone\/bttn-standalone.svg?decoding=auto&amp;fetchpriority=auto\" \/> <br> <strong>Payment<\/strong><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\">Start a normal payment when used as a <a href=\"\/point-of-sale\/standalone\">standalone terminal<\/a>.<\/li><\/ul><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\">No passcode required.<\/li><\/ul><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"notices green\">\n<p>From software version 1.90, all Android and non-Android payment terminals use the same menu structure. If your terminals are on an earlier version, they might be still using the <a href=\"\/point-of-sale\/menu-access\/#old-menu-structure\">old non-Android terminal menus<\/a>.<\/p>\n<\/div>\n<h2 id=\"info-menu\">Device info<\/h2>\n<p>To view information about the terminal:<\/p>\n<ul>\n<li>Select <strong>Settings<\/strong> &gt; <strong>Device info<\/strong>.<\/li>\n<\/ul>\n<p>The <strong>Device info<\/strong> screen shows:<\/p>\n<ul>\n<li>Model, serial number, and IP address of the terminal.<\/li>\n<li>Software version and configuration version that the terminal currently uses.<\/li>\n<li>Merchant account and store that the terminal belongs to.<\/li>\n<li>A button to show a QR code with device info.<br \/>\nWhen you contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>, they may ask you to scan this QR code.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2 id=\"power\">Turn on\/off<\/h2>\n<p>If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.<br \/>\nWhen connected to a power supply, the battery charges. An icon at the top of the display indicates the battery charge level.<\/p>\n<h4>Turn on the terminal:<\/h4>\n<ul>\n<li>Connect the terminal to a power supply.<br \/>\nor<\/li>\n<li>Press and hold the <strong>Confirm<\/strong> key until the display turns on. The battery charge level needs to be high enough for the terminal to turn on.<br><\/li>\n<\/ul>\n<p>During startup the display turns on and off a few times.<\/p>\n<h4>Turn off the terminal:<\/h4>\n<ol>\n<li>Go to <strong>Settings<\/strong> and select <strong>Power<\/strong>.<\/li>\n<li>Enter your <a href=\"\/point-of-sale\/menu-access?tab=manage_passcodes_in_the_customer_area_1#manage-passcodes\">passcode<\/a>.<\/li>\n<li>Select <strong>Power off<\/strong> and confirm.<br \/>\nYou can also press and hold the <strong>Cancel<\/strong> key until (after 5 - 20 seconds) the display turns off.\n<\/li>\n<\/ol>\n<h3>Maintain battery performance<\/h3>\n<p>Storing payment terminals for longer periods of time can reduce the capacity of the battery or damage it permanently.<\/p>\n<p>To prevent battery degradation:<\/p>\n<ol>\n<li>\n<p>Check the storage conditions:<\/p>\n<ul>\n<li>Store the terminals in a cool, dry place.<\/li>\n<li>Keep the terminals away from direct sunlight or heat sources.<\/li>\n<li>Avoid overcharging - do not store terminals with battery levels over 70 percent.<\/li>\n<li>Avoid discharging - do not store terminals with battery levels below 40 percent.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Inspect the batteries regularly:<\/p>\n<ul>\n<li>Every six months, check for battery leakage or swelling.<\/li>\n<li>Recharge batteries to the optimal level.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>In case of battery failure, you can <a href=\"\/point-of-sale\/managing-terminals\/order-terminals#return-or-replace-terminals\">return or replace<\/a> the terminal. For certain models, you can order spare batteries.<\/p>\n<div class=\"notices yellow\">\n<p>When returning a payment terminal, make sure to dispose of the faulty battery according to your local regulations. Do not include the faulty battery in the return package as it can lead to leakage and thermal discharge.<\/p>\n<\/div>\n<p>For more information, refer to <a href=\"\/point-of-sale\/managing-terminals\/battery-management\">Manage battery power<\/a>.<\/p>\n<h2 id=\"print-totals\">View, print, and reset totals<\/h2>\n<p>The terminal can generate a Totals report. This gives an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations that the terminal processed since the last reset of the report. By resetting the report, you can use this functionality to get day totals or shift totals.<\/p>\n<ol>\n<li>Go to the <a href=\"\/point-of-sale\/menu-access\/#engage-terminal-menus\">Transactions menu<\/a>.<\/li>\n<li>Enter the <strong>Transactions menu<\/strong> <a href=\"\/point-of-sale\/menu-access\/#manage-passcodes\">passcode<\/a>.<\/li>\n<li>Under <strong>History<\/strong>, you can get the details of past transactions.<\/li>\n<li>Under <strong>Totals<\/strong>, you can:\n<ul>\n<li>View the Totals report for the period shown at the top of the report. It also shows the totals per card scheme used.<\/li>\n<li><strong>Print<\/strong> the Totals report.<br \/>\n(Optional) To reset the counter after printing the (day or shift) totals, select <strong>Yes<\/strong> at the <strong>Reset totals?<\/strong> prompt.<\/li>\n<li>Select <strong>Reset<\/strong> to start a new reporting period. The totals from the previous period are no longer shown.<\/li>\n<li>Access the report from the previous reporting period.<\/li>\n<\/ul><\/li>\n<\/ol>\n<h3>Resetting automatically<\/h3>\n<p>To automatically reset the Totals every day at a specific hour, contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>.<\/p>\n<h2 id=\"reprint-transaction-receipt\">Reprint transaction receipt<\/h2>\n<p>To print another copy of the shopper or merchant receipt for a specific transaction:<\/p>\n<ol>\n<li>Go to the <a href=\"\/point-of-sale\/menu-access\/#engage-terminal-menus\">Transactions menu<\/a>.<\/li>\n<li>Select <strong>History<\/strong>.<\/li>\n<li>Select the transaction that you want to reprint a receipt for.<\/li>\n<li>Select the printer icon.<\/li>\n<li>Select  <strong>Shopper receipt<\/strong> or <strong>Merchant receipt<\/strong>.<br \/>\nThe terminal prints the selected receipt.<\/li>\n<\/ol>\n<h2 id=\"standalone\">Standalone solution<\/h2>\n<p>If you will be using the payment terminal as a standalone terminal, transactions are not initiated from a POS system. Instead, you start transactions from the terminal itself.<br \/>\nRefer to <a href=\"\/point-of-sale\/standalone\/standalone-use\">Standalone terminals<\/a> for instructions on how to make payments, cancel payments, issue refunds, and (when needed) manually enter card details to make a payment.<\/p>\n<h2 id=\"troubleshooting\">Troubleshooting<\/h2>\n<h3>Self-service<\/h3>\n<p>If there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our <a href=\"\/point-of-sale\/pos-troubleshooting\">Troubleshooting documentation<\/a>. In many cases, this is the quickest solution.<\/p>\n<h3 id=\"request-assistance\">Ask for assistance<\/h3>\n If you cannot resolve the issue using the Troubleshooting documentation, contact our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>.  Provide the following information:<\/p>\n<ul>\n<li>Merchant account.<\/li>\n<li>PSP reference of the transaction, if applicable.<\/li>\n<li>Terminal serial number. This number is available in the <a href=\"#info-menu\">Device info<\/a> and also printed on the back of the terminal (for example, S\/N:123-456-789).<\/li>\n<\/ul>\n<h2>See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/point-of-sale\/design-your-integration\/network-and-connectivity\/network-configuration#configuring-the-terminal-IP-address\"\n                        target=\"_self\"\n                        >\n                    Configuring the terminal IP address\n                <\/a><\/li><li><a href=\"\/point-of-sale\/pos-troubleshooting\/connection-tests\"\n                        target=\"_self\"\n                        >\n                    Connection tests\n                <\/a><\/li><li><a href=\"\/point-of-sale\/design-your-integration\/network-and-connectivity\/cellular-failover#using-3g-4g-terminals\"\n                        target=\"_self\"\n                        >\n                    Cellular connectivity\n                <\/a><\/li><\/ul><\/div>\n","url":"https:\/\/docs.adyen.com\/point-of-sale\/user-manuals\/v400m-with-bt-base","articleFields":{"description":"Set up the V400m payment terminal with a Bluetooth base station.","parameters":{"model":"V400m"},"id":"39954815","type":"page","_expandable":{"operations":""},"status":"current","last_edit_on":"29-08-2019 17:49","never_cache_twig":true},"algolia":{"url":"https:\/\/docs.adyen.com\/point-of-sale\/user-manuals\/v400m-with-bt-base","title":"V400m with Bluetooth base station","content":"\nfunction trackPrintButton(){\n    let printAnalytics = new Analytics();\n    let printPageUrl = '\/point-of-sale\/user-manuals\/v400m-with-bt-base';\n\n    printAnalytics.trackEvent({\n        'event': 'print',\n        'event_category': 'print',\n        'event_action': 'print page',\n        'event_label': 'print page: ' + printPageUrl\n    });\n\n    window.print();\n}\n\nPrint this page\n\n\n\n            Keypad keysKeyNameCancelClearConfirm\n        \n\nThe Bluetooth base station lets you:Connect the V400m to your Ethernet LAN, regardless of whether the V400m is docked in the base station, or undocked.Charge the V400m when it is docked in the base station.Supplied components\nV400m payment terminal\nPower supplySIM cardReceipt paper roll 57 x 40 mm (Width x Diameter)Bluetooth base stationIn the Adyen Customer Area, under In-person payments &gt; Orders and returns you can order new paper rolls.\nGet started\nThese are the steps to get your new V400m payment terminal up and running. Some steps include a link to more detailed instructions.\n\nInspect the terminal.\n\n\nInsert the receipt paper roll.\n\nTurn on the terminal by connecting it to a power source. During startup the display turns on and off a few times.\n Let the battery charge for at least four hours while you continue with the next steps. \nSelect Configure network. Then temporarily connect the terminal to Wi-Fi.\n\nDo not dock the terminal into the Bluetooth base yet.\n\n\nSelect Board the terminal, select your store, and select Confirm. Boarding can take up to 30 minutes.\n\nIf Board the terminal doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.\n\n\nSet up the base station and the Bluetooth connection.\n\nTest the connection with the Adyen platform.\nTest the connection with your POS system.\nSkip this step if you will use the terminal as a standalone terminal. \n\nWhen you have completed these steps, you are ready to process payments!\nInspect the terminal\nBecause payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and has not been tampered with.\n\n\nVerify that the shipping box containing the terminal has not been opened and that the tamper-evident security packing tape is intact.\n\n\nIf you have access to the Adyen Customer Area, log in and under In-person payments &gt; Orders and returns find the order for your terminal. Then:\n\nVerify that the serial number (S\/N) on the box is the same as in the Customer Area. \nUsing the track &amp; trace link, track the order with the carrier to verify that they confirm having delivered the payment terminal.\n\n\n\nOpen the box, take the terminal out of the box, and verify that the serial number (S\/N) on the terminal is the same as the serial number on the box.\n\n\nInspect the terminal for tampering. Check for missing screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.\n\n\n\nIf any of the above checks fails, contact our Support Team immediately.\n\nInsert the receipt paper roll\n\n\n Pull up the latch of the paper compartment and swing the cover downwards. \nInsert the paper roll making sure the paper sticks out a bit.\nClose the cover of the paper roll compartment.\n\nConnect to your network\nConnect your terminal to the internet so that it can communicate with the Adyen payments platform. \n\nConnect to Wi-Fi\n\nOn the terminal display, select Configure network.\nSelect Wi-Fi.\nTurn on the Wi-Fi toggle switch.\nSelect the + icon to add a network. The terminal scans for Wi-Fi networks.\nChoose the desired network from the list and enter the Wi-Fi password, or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.\nSelect the check mark to confirm.\nThe terminal sets the network as default automatically, and connects to it.\nYou'll now see a Wi-Fi icon at the top of the display.\n\nAfter the terminal is boarded\nIf you need to change Wi-Fi usage after the terminal is boarded:\n\nSelect Settings &gt; Network.\nEnter your passcode.\nSelect Wi-Fi. You can now:\n\nTurn Wi-Fi on or off using the Wi-Fi toggle switch.\nChange IP settings.\nAdd another network as described above.\n\n\n\nCellular failover\nYour V400m terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. Adyen terminals come with a pre-installed and activated SIM (eSIM) card, so you can use the cellular network immediately to board the terminal.\nHowever, terminals boarded before 2022 might not have the SIM card activated if you did not set up the card subscription with us at the time.\nWhen in doubt, contact our Support Team.\nSet up the base station and the Bluetooth connection\nInstead of using a Wi-Fi connection, you can connect an Ethernet cable to the base station and connect your V400m to the base station through Bluetooth. The terminal then uses the Ethernet connection regardless of whether it is docked in the base station, or undocked.\n\nThe base station obtains its software from the terminal. When boarding the terminal, the initial software on the terminal is replaced with the software version that is required for your store. To prevent issues with a base station becoming stuck, you need to board the terminal before you dock it into the base station for the first time. For that reason, you need to temporarily connect the terminal to Wi-Fi and board the terminal before you set up the Bluetooth connection.\n\n\nBefore you can pair the terminal to the base station, the terminal must be boarded.\n\nTo pair the terminal to the base station:\n\n\nOn the terminal, open the Admin menu, select Network &gt; Wi-Fi, and turn off the Wi-Fi toggle switch.\n\n\nConnect the base station to a power supply. The top white LED starts to blink.\n\n\nWait until the white LED stops blinking and turns on; this indicates the base station has finished starting up.\n\n\nConnect an Ethernet cable from your network to the Ethernet (LAN) port on the base station. That is the port marked with this symbol:\n.\n\nDo not use a port with a different symbol.\n\n\n\nDock the terminal into the base station.\n\n\nOn the base station, press the pairing button on the front to make it discoverable. The blue LED starts to blink slowly.\n\n\nOn the terminal, open the Admin menu, select Network &gt; Bluetooth, and turn on the Bluetooth toggle switch.\nIf Bluetooth is on already, turn it off and then on again.\n\n\nSelect the plus button  to pair a device (or on earlier releases, select Pair device &gt; Scan).\nThe terminal scans for available devices.\n\n\nSelect the base station that you want to connect to, making sure that the serial number shown matches the serial number on the base station. For example, V400m B-FF 123-456-789.\nThe terminal shows the progress: \"Pairing\", \"Paired\", \"Connecting\", and finally \"Connected\".\nThere should now be a Bluetooth icon at the top of the terminal display, and on the base station the blue LED should be on continuously.\n\n\nVerify that IP addresses have been assigned to the terminal and the base station:\n\nTo check the terminal's IP address, open the Info menu. This should show Bluetooth followed by an IP address.\nTo check the base station's IP address, open the Admin menu and select Network &gt; Bluetooth &gt; Info. This should show an IP address.\n\n\nIt can take some time before IP addresses are assigned through DHCP.\n\n\n\nFor an integration with local communications, update the POS system with the terminal's Bluetooth IP address. You may need to restart the POS system, and this may cause the terminal to restart.\nIf you need help with this step, contact your IT department.\n\n\nIf you have more than one terminal or base station, ensure you know which terminal is paired with which base station. After a terminal is paired with a base station, it should remain paired with it.\nTest the payments platform connection\nPayments are processed on the Adyen payments platform. To test the connection with that platform:\n\nSelect Settings &gt; Diagnostics &gt; PSP connection.\nCheck if the Status is Successful.\nYou can also View results and check if all items have a green check mark .\nDo not worry if Receiving data has a red cross  and the result is No Error; the terminal successfully connected with our platform.\n\nTest the POS system connection\nIf you are going to use the terminal with a POS system (not as a standalone terminal), test the connection with your POS system:\n\nSelect Settings &gt; Diagnostics &gt; Terminal API.\nCheck if the Status is Successful.\nYou can also View results and check if all items have a green check mark .\nSelect the Cancel button to go back to Diagnostics, and select Endpoints.\nThe terminal runs tests on four URLs and then shows a final screen.\nCheck if the Status is Successful or select View results to check whether all four URLs in the final screen have a green check mark .\n\nPayment terminal menus\nYour payment terminals have a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.\n\n\n\nMenu\/Button\nDescription\nPasscode\n\n\n\n\n  Settings\nDevice info: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan the QR code to connect external devices to the terminal.Network: enable and configure network connections.Software: view and update the software version.Configuration: view, update, or remove the configuration version.Diagnostics: run network connection tests or send us a diagnostic report.Power: restart or power off the terminal.\nNo passcode required:Device infoDiagnostics Admin &amp; Settings passcode required:ConfigurationNetworkSoftwarePower\n\n\n  Transactions\nTotals: view, print, or reset the transaction totals report. Reset transaction totals. View the last known totals report.History: view transactions stored on the terminal. Re-print the merchant\/shopper receipt for an approved transaction.Normal payment: start a normal payment when used as a standalone terminal.The special payments menu when used as a standalone terminal: Refund, Manual key entry, MOTO payment, MOTO refund, Bypass PIN, Bypass AID prio, Cashback.\nTransactions passcode required:Normal paymentSpecial payments menuRefunds passcode required:RefundMOTO refund\n\n\n  Payment\nStart a normal payment when used as a standalone terminal.\nNo passcode required.\n\n\n\n\nFrom software version 1.90, all Android and non-Android payment terminals use the same menu structure. If your terminals are on an earlier version, they might be still using the old non-Android terminal menus.\n\nDevice info\nTo view information about the terminal:\n\nSelect Settings &gt; Device info.\n\nThe Device info screen shows:\n\nModel, serial number, and IP address of the terminal.\nSoftware version and configuration version that the terminal currently uses.\nMerchant account and store that the terminal belongs to.\nA button to show a QR code with device info.\nWhen you contact our Support Team, they may ask you to scan this QR code.\n\n\n\nTurn on\/off\nIf you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.\nWhen connected to a power supply, the battery charges. An icon at the top of the display indicates the battery charge level.\nTurn on the terminal:\n\nConnect the terminal to a power supply.\nor\nPress and hold the Confirm key until the display turns on. The battery charge level needs to be high enough for the terminal to turn on.\n\nDuring startup the display turns on and off a few times.\nTurn off the terminal:\n\nGo to Settings and select Power.\nEnter your passcode.\nSelect Power off and confirm.\nYou can also press and hold the Cancel key until (after 5 - 20 seconds) the display turns off.\n\n\nMaintain battery performance\nStoring payment terminals for longer periods of time can reduce the capacity of the battery or damage it permanently.\nTo prevent battery degradation:\n\n\nCheck the storage conditions:\n\nStore the terminals in a cool, dry place.\nKeep the terminals away from direct sunlight or heat sources.\nAvoid overcharging - do not store terminals with battery levels over 70 percent.\nAvoid discharging - do not store terminals with battery levels below 40 percent.\n\n\n\nInspect the batteries regularly:\n\nEvery six months, check for battery leakage or swelling.\nRecharge batteries to the optimal level.\n\n\n\nIn case of battery failure, you can return or replace the terminal. For certain models, you can order spare batteries.\n\nWhen returning a payment terminal, make sure to dispose of the faulty battery according to your local regulations. Do not include the faulty battery in the return package as it can lead to leakage and thermal discharge.\n\nFor more information, refer to Manage battery power.\nView, print, and reset totals\nThe terminal can generate a Totals report. This gives an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations that the terminal processed since the last reset of the report. By resetting the report, you can use this functionality to get day totals or shift totals.\n\nGo to the Transactions menu.\nEnter the Transactions menu passcode.\nUnder History, you can get the details of past transactions.\nUnder Totals, you can:\n\nView the Totals report for the period shown at the top of the report. It also shows the totals per card scheme used.\nPrint the Totals report.\n(Optional) To reset the counter after printing the (day or shift) totals, select Yes at the Reset totals? prompt.\nSelect Reset to start a new reporting period. The totals from the previous period are no longer shown.\nAccess the report from the previous reporting period.\n\n\nResetting automatically\nTo automatically reset the Totals every day at a specific hour, contact our Support Team.\nReprint transaction receipt\nTo print another copy of the shopper or merchant receipt for a specific transaction:\n\nGo to the Transactions menu.\nSelect History.\nSelect the transaction that you want to reprint a receipt for.\nSelect the printer icon.\nSelect  Shopper receipt or Merchant receipt.\nThe terminal prints the selected receipt.\n\nStandalone solution\nIf you will be using the payment terminal as a standalone terminal, transactions are not initiated from a POS system. Instead, you start transactions from the terminal itself.\nRefer to Standalone terminals for instructions on how to make payments, cancel payments, issue refunds, and (when needed) manually enter card details to make a payment.\nTroubleshooting\nSelf-service\nIf there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our Troubleshooting documentation. In many cases, this is the quickest solution.\nAsk for assistance\n If you cannot resolve the issue using the Troubleshooting documentation, contact our Support Team.  Provide the following information:\n\nMerchant account.\nPSP reference of the transaction, if applicable.\nTerminal serial number. This number is available in the Device info and also printed on the back of the terminal (for example, S\/N:123-456-789).\n\nSee also\n\n\n                    Configuring the terminal IP address\n                \n                    Connection tests\n                \n                    Cellular connectivity\n                \n","type":"page","locale":"en","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"In-person payments","lvl2":"Get started manuals","lvl3":"V400m with Bluetooth base station"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/point-of-sale","lvl2":"https:\/\/docs.adyen.com\/point-of-sale\/user-manuals","lvl3":"\/point-of-sale\/user-manuals\/v400m-with-bt-base"},"levels":4,"category":"In-person payments","category_color":"green","tags":["V400m","Bluetooth","station"]}}