A shopper may decide to return previously purchased goods, and you might want to start a refund transaction to pay back the corresponding amount to the shopper’s card.
For security reasons, Adyen enables refund functionality on a per-device basis. You must enter a password to perform a refund in standalone mode.
To perform a refund, do the following:
- Press + 8 to open the Special Payments menu.
- Enter the PIN code to unlock the device. If you do not know the code, contact the POS Support Team.
- Enter the amount to refund, then proceed like in a normal transaction.