{"title":"Reserve","category":"default","creationDate":1689146460,"content":"

Setting up a reserve helps make sure you always have enough funds for refunds, chargebacks, and other operational expenses.<\/p>\n

For example, when you refund a payment, the funds are deducted from your pending and next payout balances. If you have insufficient funds in both your pending and next payout balance to process the refund, the refund amount is deducted from the reserve. If you have not set up a reserve, or if the reserve does not have enough funds for the refund either, the refund fails.<\/p>\n

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Adyen does not automatically retry refund requests that failed due to insufficient funds. When enough funds are available again, resubmit the failed refund request.<\/p>\n<\/div>\n

An overview of all refunds that were not processed due to insufficient funds is available in the Modifications not processed<\/a> report.<\/p>\n

Requirements<\/h2>\n

Before you begin, take into account the following requirements, limitations, and preparations.<\/p>\n\n\n\n\n\n\n\n
Requirement<\/th>\nDescription<\/th>\n<\/tr>\n<\/thead>\n
Integration type<\/strong><\/td>\nAn online<\/a> or point-of-sale<\/a> integration with Adyen.<\/td>\n<\/tr>\n
API credential roles<\/a><\/strong><\/td>\nTo manage your reserve using the API<\/a>, make sure you have the credentials for Balance Control API with the following role:
  • Balance control API - Balances management<\/strong><\/li><\/ul><\/td>\n<\/tr>\n
Customer Area roles<\/a><\/strong><\/td>\nTo manage your reserve using the Customer Area, make sure that you have one of the following roles: