This page describes how to:<\/p>\n
To be able to request a new merchant account, you need to have the following user roles<\/a> for your company account:<\/p>\n To request a new merchant account:<\/p>\n Changing the name of the merchant account later is only possible if you haven't processed any transactions through this merchant account.<\/p>\n<\/div><\/li>\n If you no longer use a merchant account, you can request it to be closed. To be able to close a merchant account, you need to have the Merchant admin<\/strong> user role<\/a>.<\/p>\n To close a merchant account:<\/p>\n The account will become inactive on the first day of the month of your requested inactivation date. As of this date, you can no longer process transactions with this merchant account, and we will stop charging you for our services for this merchant account.<\/p>\n After the account becomes inactive, you can still access the inactive merchant account for six months. The six months is counted from the last transaction date, not from the date when the account became inactive.<\/p>\n The following examples show how the last transaction date affects how long you can still access the inactive account:<\/p>\n This allows you to view and download reports, as well as defend chargebacks and process refunds if needed. After this time period, the merchant account becomes permanently closed, and you will no longer access it.<\/p>\n An account group<\/a> is a group of merchant accounts. Creating an account group allows you to:<\/p>\n To be able to create new account groups, you need to have:<\/p>\n To create a new account group:<\/p>\n You can now give users access to the new account group<\/a>.<\/p>\n After you have created an account group, you can add more merchant accounts to the group, or remove merchant accounts from the group.<\/p>\n To be able to add or remove merchant accounts, you need to have:<\/p>\n To add or remove merchant accounts from an account group:<\/p>\n When navigating in the\u00a0Customer Area<\/a>, your view is either at the company level or merchant level.<\/p>\n You can know whether you are on the company level or merchant level from the account switcher in the upper-left corner.<\/p>\n To switch to a merchant account, select the name of your company account in the upper-left corner of your Customer Area<\/a>. Then select the merchant account you want to switch to.<\/p>\n To switch to your company account, select the name of your merchant account in upper-left corner of your Customer Area<\/a>. Then select the name of your company account.<\/p>\n\n
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\nYou can add more payment methods<\/a> at any time.<\/li>\nDelete a merchant account<\/h2>\n
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Create an account group<\/h2>\n
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\nThis opens an overview of all your merchant accounts and existing account groups.<\/li>\nEdit an account group<\/h2>\n
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\nThis opens an overview of all your merchant accounts and existing account groups.<\/li>\n\n
Switching between accounts<\/h2>\n
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Switch to a merchant account<\/h3>\n
Switch to your company account<\/h3>\n
See also<\/h2>\n