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Multi-factor authentication

Learn how to keep your account safe by setting up multi-factor authentication.

Starting on 22 January 2024, all Customer Area users must use multi-factor authentication to log in, unless they use Single Sign-On (SSO) to log in.

Multi-factor authentication (MFA) helps keep your account safe by requiring multiple forms of verification in order to log in. This prevents unauthorized users from accessing your account, even if they have managed to obtain your username and password.

With multi-factor authentication enabled, you must complete logging into your Customer Area by entering an authentication code from your mobile device. An authenticator app (such as Google Authenticator, Okta Verify, or Microsoft Authenticator) generates the code on your mobile device.

Set up multi-factor-authentication

  1. In your Customer Area, from the top bar, select the Support icon > My user.
  2. Under Multi-factor authentication, select Add authentication.
  3. Set up authentication with your authenticator app, a mobile application that generates time-based one-time passwords (TOTPs) to log into online accounts. It provides an additional layer of security.

Authenticator app

You can use an authenticator app like (Google) Authenticator or Authy installed on your mobile device.

Follow instructions on the setup page to enable MFA with the authenticator app on your device.

If you get the success message, your device is registered for MFA. If you do not get the success message, reach out to your company administrator or your Adyen contact.

After you successfully register your device for MFA, each time that you try to log into your Customer Area account, you must enter the code from the authenticator app.

Change the device for multi-factor authentication

To change the device used for MFA:

  1. In your Customer Area, from the top bar, select the Support icon > My user.
  2. Select the bin icon for the old device to remove it.
  3. Set up the authenticator app on your new device to work with your Customer Area account by repeating step 3 above.

See also