{"title":"Multifactor authentication","category":"default","creationDate":1686147720,"content":"<p>All users with an Adyen Customer Area account must set up Multifactor Authentication (MFA) or <a href=\"\/pt\/account\/single-sign-on\/\">Single Sign-On<\/a> in the <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>.<\/p>\n<p>MFA keeps your account secure by requiring an additional form of verification in order to log in. This prevents unauthorized users from accessing your account, even if they have obtained your username and password.<\/p>\n<p>Each user can set up one authentication method per device and register two devices through MFA. If you have the <strong>Merchant admin<\/strong> role, you can:<\/p>\n<ul>\n<li>See user details by going to <strong>Account<\/strong> &gt; <strong>Users<\/strong>.<\/li>\n<li><a href=\"#manage-devices\">Manage user access<\/a> by removing devices registered to users in your organization.<\/li>\n<\/ul>\n<p>In your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>, you have two ways to set up MFA for your account:<\/p>\n<ul>\n<li>With an <a href=\"#authenticator-app\">authenticator app<\/a>, such as Google Authenticator, Okta Verify, or Microsoft Authenticator, which generates time-based one-time passwords on your mobile device.<\/li>\n<li>With <a href=\"#sms-authentication\">SMS authentication<\/a>, which sends SMS messages with time-based one-time passwords on your mobile device.<\/li>\n<\/ul>\n<h2>Requirements<\/h2>\n<p>Before you begin, take into account the following requirements and limitations.<\/p>\n<table>\n<thead>\n<tr>\n<th>Requirement<\/th>\n<th>Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Integration type<\/strong><\/td>\n<td>An integration with Adyen.<\/td>\n<\/tr>\n<tr>\n<td><strong>Limitations<\/strong><\/td>\n<td>SMS authentication is only available in the live environment.<\/td>\n<\/tr>\n<tr>\n<td><strong>Hardware<\/strong><\/td>\n<td>You must have a verification device: a mobile device that can either run an authenticator app or receive SMS messages.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"authenticator-app\">Set up MFA with an authenticator app<\/h2>\n<p>You must set up MFA on your device the first time you log in to your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>.<\/p>\n<ol>\n<li>Enter a device name in the <strong>Create device name<\/strong> field.<\/li>\n<li>Scan the QR barcode to create a new account in the authenticator app on your device. If you want to use a manual code to create a new account in your authenticator app, select <strong>Switch to manual key<\/strong> and enter the code Adyen provides.<\/li>\n<li>Enter the 6-digit verification code from your authenticator app.<\/li>\n<li>Select <strong>Add<\/strong> to register your device with Adyen.<\/li>\n<\/ol>\n<p>After you register your device for MFA with an authenticator app, each time you log in to your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>, you must enter the code from the authenticator app.<\/p>\n<h2 id=\"sms-authentication\">Set up MFA with SMS<\/h2>\n<div class=\"notices blue\">\n<p>SMS authentication is only available in the live environment.<\/p>\n<\/div>\n<p>If you want to add SMS authentication to your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a> account:<\/p>\n<ol>\n<li>Go to your user account menu.<\/li>\n<li>Select <strong>Profile<\/strong> <img src=\"\/user\/themes\/adyen\/images\/illustrations\/person.svg\"> .<\/li>\n<li>Under <strong>Multifactor authentication<\/strong>, select <strong>Add authentication<\/strong>.<\/li>\n<li>Select <strong>Switch to SMS authentication<\/strong>.<\/li>\n<li>Enter your phone number.<\/li>\n<li>Enter the 6-digit verification code that you receive on your mobile phone.<\/li>\n<li>Select <strong>Add<\/strong>.<\/li>\n<\/ol>\n<p>After you register your device for MFA with SMS, each time you log in to your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a> account, you must enter the code we send to your device.<\/p>\n<h2>Delete an authentication method<\/h2>\n<p>To delete an existing authentication method from your account:<\/p>\n<ol>\n<li>In your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>, go to your user account menu.<\/li>\n<li>Select <strong>Profile<\/strong> <img src=\"\/user\/themes\/adyen\/images\/illustrations\/person.svg\"> .<\/li>\n<li>Under <strong>Multifactor authentication<\/strong>, select the delete icon <i class=\"adl-icon-bin\"><\/i> next to the authentication method you want to remove.<\/li>\n<li>Select <strong>Delete<\/strong>.<\/li>\n<\/ol>\n<h2>Manage devices<\/h2>\n<p>If you have a new device, you can remove your registered device and add <a href=\"#authenticator-app\">MFA with an authenticator app<\/a> to that new device.<\/p>\n<p>To manage the devices used for MFA:<\/p>\n<ol>\n<li>In your  navigate to the details page of the user whose device you want to manage: <strong>My user<\/strong> for your own user, or the <strong>User details<\/strong> page of another user in your organization.<\/li>\n<li>Under <strong>Multifactor authentication<\/strong>, select the delete icon <i class=\"adl-icon-bin\"><\/i> next to the device you want to remove.<\/li>\n<li>Select <strong>Delete<\/strong>.<\/li>\n<\/ol>\n<p>The next time you log in to Adyen, you must register your new device.<\/p>\n<h2>See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/account\/users\"\n                        target=\"_self\"\n                        >\n                    Manage users\n                <\/a><\/li><li><a href=\"\/account\/user-roles\"\n                        target=\"_self\"\n                        >\n                    User roles\n                <\/a><\/li><\/ul><\/div>\n","url":"https:\/\/docs.adyen.com\/pt\/account\/multifactor-authentication","articleFields":{"description":"Learn how to keep your account safe by setting up multifactor authentication.","id":"34120911","type":"page","_expandable":{"operations":""},"status":"current","last_edit_on":"12-01-2024 10:09","feedback_component":true,"filters_component":false,"page_id":"30f8a09b-696b-4aff-844e-e1c75c7caa0c","parameters":{"ca_name":"Customer Area","ca_url_plugin":"[Customer Area](https:\/\/ca-test.adyen.com\/)","accountType":"ca"},"decision_tree":"[]"},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/account\/multifactor-authentication","title":"Multifactor authentication","content":"All users with an Adyen Customer Area account must set up Multifactor Authentication (MFA) or Single Sign-On in the Customer Area.\nMFA keeps your account secure by requiring an additional form of verification in order to log in. This prevents unauthorized users from accessing your account, even if they have obtained your username and password.\nEach user can set up one authentication method per device and register two devices through MFA. If you have the Merchant admin role, you can:\n\nSee user details by going to Account &gt; Users.\nManage user access by removing devices registered to users in your organization.\n\nIn your Customer Area, you have two ways to set up MFA for your account:\n\nWith an authenticator app, such as Google Authenticator, Okta Verify, or Microsoft Authenticator, which generates time-based one-time passwords on your mobile device.\nWith SMS authentication, which sends SMS messages with time-based one-time passwords on your mobile device.\n\nRequirements\nBefore you begin, take into account the following requirements and limitations.\n\n\n\nRequirement\nDescription\n\n\n\n\nIntegration type\nAn integration with Adyen.\n\n\nLimitations\nSMS authentication is only available in the live environment.\n\n\nHardware\nYou must have a verification device: a mobile device that can either run an authenticator app or receive SMS messages.\n\n\n\nSet up MFA with an authenticator app\nYou must set up MFA on your device the first time you log in to your Customer Area.\n\nEnter a device name in the Create device name field.\nScan the QR barcode to create a new account in the authenticator app on your device. If you want to use a manual code to create a new account in your authenticator app, select Switch to manual key and enter the code Adyen provides.\nEnter the 6-digit verification code from your authenticator app.\nSelect Add to register your device with Adyen.\n\nAfter you register your device for MFA with an authenticator app, each time you log in to your Customer Area, you must enter the code from the authenticator app.\nSet up MFA with SMS\n\nSMS authentication is only available in the live environment.\n\nIf you want to add SMS authentication to your Customer Area account:\n\nGo to your user account menu.\nSelect Profile  .\nUnder Multifactor authentication, select Add authentication.\nSelect Switch to SMS authentication.\nEnter your phone number.\nEnter the 6-digit verification code that you receive on your mobile phone.\nSelect Add.\n\nAfter you register your device for MFA with SMS, each time you log in to your Customer Area account, you must enter the code we send to your device.\nDelete an authentication method\nTo delete an existing authentication method from your account:\n\nIn your Customer Area, go to your user account menu.\nSelect Profile  .\nUnder Multifactor authentication, select the delete icon  next to the authentication method you want to remove.\nSelect Delete.\n\nManage devices\nIf you have a new device, you can remove your registered device and add MFA with an authenticator app to that new device.\nTo manage the devices used for MFA:\n\nIn your  navigate to the details page of the user whose device you want to manage: My user for your own user, or the User details page of another user in your organization.\nUnder Multifactor authentication, select the delete icon  next to the device you want to remove.\nSelect Delete.\n\nThe next time you log in to Adyen, you must register your new device.\nSee also\n\n\n                    Manage users\n                \n                    User roles\n                \n","type":"page","locale":"pt","boost":18,"hierarchy":{"lvl0":"Home","lvl1":"Account","lvl2":"Multifactor authentication"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/account","lvl2":"\/pt\/account\/multifactor-authentication"},"levels":3,"category":"Account","category_color":"green","tags":["Multifactor","authentication"]}}