System messages inform you of important events related to your Adyen account, for example scheduled maintenance, service downtime, chargebacks, or fraud.
All system messages appear in the System messages widget in your Customer Area. You can also subscribe to get system messages by email so you don't have to log in to the Customer Area to get these important updates.
There are two types of system messages:
- Service messages: live updates about payment processing with Adyen and related services.
For example, service disruption, scheduled maintenance, platform changes, deprecation of firmware, or payment method availability. - Automated messages: transaction-level messages generated automatically.
For example, chargeback or fraud notifications, or when your server doesn't accept webhooks we send.
Admin users get emails for all types of service messages by default. You can manage your subscription to system messages in your Customer Area, but you are not able to manage subscriptions for other users.
Required roles
To be able to see, subscribe to, and unsubscribe from system messages, your user must have one of the following roles:
- Merchant admin
- Merchant financial
- Risk admin
- Merchant dispute management
- Merchant system messages role
Get system messages by email
You can subscribe to system messages at the company level and at the merchant account level.
To receive system messages by email:
- Log in to your Customer Area.
- To subscribe to system messages for a specific merchant account, switch to that account.
- Select the bell icon at the top right, then select System messages.
- Select Manage subscriptions, and select the messages that you want to get by email.
- If you are subscribing to system messages at the company level and want to receive a message at all merchant accounts as well, select Include merchant accounts for that message.
- Select Save at the bottom of the page.
You will receive system messages at the email address linked to your user.
To see how to subscribe to system messages, you can also watch a video here:
Stop getting system messages by email
You can unsubscribe from system messages at the company level and at the merchant account level, but the two are not linked. If you subscribed to system messages at both levels and then unsubscribe the company, the merchant account is still subscribed.
To stop receiving system messages by email:
- Log in to your Customer Area.
- To unsubscribe from system messages for a specific merchant account, switch to that account.
- Select the bell icon at the top right, then select System messages.
- Select Manage subscriptions, and deselect the messages that you don't want to get by email.
- Select Save at the bottom of the page.