{"title":"Manage account holder risk","category":"Classic Platforms","creationDate":1776961628,"content":"
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This page is for classic Adyen for Platforms integrations. If you are just starting your implementation, refer to our new integration guide<\/a> instead.<\/p>\n<\/div><\/div>\n

To enable Score for your platform, contact your Adyen Account Manager. When we enable Score for your platform, we also assign the required roles for your Customer Area users.<\/p>\n

To check if your Customer Area user has the roles, log in to your {Customer Area<\/a>, then go to Account<\/strong> > Users<\/strong>. If you need additional roles, contact your admin user.<\/p>\n\n\n\n\n\n\n\n
User role<\/th>\nAccess<\/th>\n<\/tr>\n<\/thead>\n
Merchant MarketPlace<\/strong><\/td>\nThe user can view the Case management<\/strong> dashboard and Risk signals<\/strong> to review identities<\/a>.<\/td>\n<\/tr>\n
Merchant Marketplace Risk<\/strong><\/td>\nIn addition to the Merchant MarketPlace<\/strong> access, the user can take action<\/a> on identities. Actions include: disable payouts, suspend account holders, refund transactions, add values to the high risk list, and flag signals as false positives.<\/td>\n<\/tr>\n
Merchant Marketplace Risk Admin<\/strong><\/td>\nIn addition to the Merchant Marketplace Risk<\/strong> access, the user can configure the settings page. Settings include: create or edit custom risk signals<\/a>, set up automated actions<\/a>, or influence the weight<\/a> of risk signals. The user can also trust an identity, exclude linking identifiers<\/a> from an identity, and bulk edit the high risk list<\/a> page.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Case management dashboard<\/h2>\n

The case management dashboard shows a list of identities and their risk scores, and the number of account holders that are part of an identity. By default, the list is sorted by the highest risk score to help you prioritize which cases to review.<\/p>\n

To access case management:<\/p>\n

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  1. Log in to your Customer Area<\/a>.<\/li>\n
  2. Go to Platform<\/strong> > Score<\/strong>.<\/li>\n
  3. Select View case management<\/strong>.<\/li>\n<\/ol>\n

    The dashboard also has filtering and sorting functions, which you can use to tailor the list of cases shown on the page. For example, you can use filters to only show specific risk signals. Then you can save the view for next time.<\/p>\n

    You can use the dashboard to review identities<\/a>.<\/p>\n

    If you want to change which identities are displayed, you can manage score settings<\/a>.<\/p>\n

    Review identities<\/h2>\n

    You can review all current signals on the full identity.<\/p>\n

    Go to case management<\/a>, and then select the Risk score<\/strong>. Alternatively, you can go to the Score<\/strong> tab on the account holder details page.<\/p>\n

    After reviewing, you can do one of the following:<\/p>\n