{"title":"Requirements for document uploads","category":"Classic Platforms","creationDate":1572022620,"content":"<div class=\"sc-notice info\"><div>\n<p>This page is for classic Adyen for Platforms integrations. If you are just starting your implementation, refer to our <a href=\"\/pt\/adyen-for-platforms-model\">new integration guide<\/a> instead.<\/p>\n<\/div><\/div>\n<p>Adyen verifies the account holder's entity based on the information provided during onboarding. If the automatic verification fails, due to incorrect data or data that cannot be verified, then Adyen asks the account holder to provide additional documents, such as a passport, bank statement, or a business registration document.<\/p>\n<p>A document can be uploaded through:<\/p>\n<ul>\n<li>Adyen's <a href=\"\/pt\/classic-platforms\/onboard-users\/hosted-onboarding-page\">Hosted Onboarding Page<\/a>. The account holder can upload their document directly on the page.<\/li>\n<li>Your <a href=\"\/pt\/classic-platforms\/onboard-users\/custom-onboarding#upload-documents\">own onboarding flow<\/a> where you collect the document yourself and make an API request to Adyen.<\/li>\n<\/ul>\n<h2>For individuals<\/h2>\n<p>In the EU, we require photo identification (such as passport) of your account holders. In all countries, if the account holder's identity cannot be validated automatically, Adyen asks the individual to provide a photo ID.<\/p>\n<h3 id=\"upload-photo-id\">Photo ID<\/h3>\n<p>The main types of photos that are accepted are:<\/p>\n<ul>\n<li>Passport: Including the data page, with a picture, details, and the <a href=\"https:\/\/en.wikipedia.org\/wiki\/Machine-readable_passport\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">machine-readable zone<\/a> clearly visible.<\/li>\n<li>ID card: Including both front and back; each side in a separate file.<\/li>\n<li>Driving license: Including both front and back; each side in a separate file.<\/li>\n<\/ul>\n<p>The name on the photo ID must match the name sent to Adyen during onboarding. If the names are different, for example: an account holder registers with their married name, but their passport shows their maiden name, then the photo ID check fails.<\/p>\n<p>If the check fails, the first and last name of the account holder that matches the name shown in the photo ID must be added. If the individual only has one name, they must use this name for both the first and last name fields when creating the account holder.<\/p>\n<p>The photo ID must:<\/p>\n<ul>\n<li>Be non-expired.<\/li>\n<li>Have the <a href=\"https:\/\/en.wikipedia.org\/wiki\/Machine-readable_passport\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">machine-readable zone<\/a> visible (if available).<\/li>\n<li>Be a physical photo ID document, not digital.<\/li>\n<li>If there is an available field for a signature in the document, it must be signed.<\/li>\n<\/ul>\n<p>The uploaded document must:<\/p>\n<ul>\n<li>Have separate files for front and back of the ID document (only when providing an ID card or driver's license).<\/li>\n<li>Be a full color and straightened image. The corners and edges of the ID must be fully visible.<\/li>\n<li>Be a photo or a scan of the physical photo ID document.<\/li>\n<\/ul>\n<p>We do not accept:<\/p>\n<ul>\n<li>Digital IDs.<\/li>\n<li>Secondary copies of IDs. These include screenshots of photos, a photo pasted onto another document, a photo of a screen, or a photo of a printout.<\/li>\n<li>Low-quality images.<\/li>\n<\/ul>\n<div class=\"notices green\">\n<p>The uploaded document can be a maximum of 15 pages.<\/p>\n<\/div>\n<h4>Additional information for specific countries\/regions<\/h4>\n<table>\n<thead>\n<tr>\n<th>Country<\/th>\n<th>Notes<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>France<\/td>\n<td>The validity of French national ID cards issued between 2 January 2004 and 31 December 2013 has been extended for 5 years beyond the original expiration date. The original period of validity of these cards was set at 10 years. Following the extension, they are now valid for 15 years from the year of issue. Note that f the card holder was under the age of 18 when the ID was issued, this extension does not apply. The extension does not apply to any other document types.<\/td>\n<\/tr>\n<tr>\n<td>Poland<\/td>\n<td>Polish driving licenses do not show an expiration date. Any licenses issued before 2013\/19\/01 are valid until 2033. They must be exchanged for a new license prior to this date.<\/td>\n<\/tr>\n<tr>\n<td>Ukraine<\/td>\n<td>Ukrainian passports are considered valid for 5 years from the original submission date for the extension of its validity period. A signed and stamped passport page must be included.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>File format and size requirements<\/h3>\n<ul>\n<li>Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)<\/li>\n<li>Size: minimum 1 KB, maximum 4 MB<\/li>\n<\/ul>\n<p><a rel=\"lightbox\" href=\"\/user\/pages\/reuse\/pfs-verification\/verification-requirements\/photo-id-infographic\/photo-id-afp.png\" src=\"\">\n  <img alt=\"Visual examples of the photo IDs described in this section\" src=\"\/user\/pages\/reuse\/pfs-verification\/verification-requirements\/photo-id-infographic\/photo-id-afp.png\" \/>\n<\/a><\/p>\n<h2 id=\"organization-documents\">For organizations<\/h2>\n<p>If the automatic verification for a business, nonprofit organization, a partnership, or a public company fails, Adyen asks the account holder to provide a copy of their registration document. Documents are verified asynchronously, and on average, the check will take about two days to complete.<\/p>\n<h3>Requirements for the company registration document<\/h3>\n<ul>\n<li>Issued by a reliable, independent source, such as the national commercial register of the country where the business is registered in.<\/li>\n<li>Issued within the last (one) year, or contains a signature and a state of affairs with the date not older than one year.<\/li>\n<\/ul>\n<h3>File format and size requirements<\/h3>\n<ul>\n<li>Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)<\/li>\n<li>Size:\n<ul>\n<li>PDFs for <a href=\"\/pt\/classic-platforms\/verification-process\/legal-arrangements#upload-a-document-for-the-legal-arrangement\">legal arrangement documents<\/a>: minimum 1 KB, maximum 25 MB<\/li>\n<li>Other PDFs and other formats: minimum 1 KB, maximum 4 MB<\/li>\n<\/ul><\/li>\n<\/ul>\n<h2 id=\"bank-statements\">For bank accounts<\/h2>\n<p>If Adyen cannot verify a bank account, then we ask your account holder for a scanned bank statement.<\/p>\n<h3>Proof of bank account<\/h3>\n<ul>\n<li>Bank statements<\/li>\n<li>Deposit tickets or deposit forms<\/li>\n<li>Screenshots of  their  online banking environment<\/li>\n<li>Official letters issued by a bank<\/li>\n<li>Cheques<\/li>\n<\/ul>\n<p>Location-specific documents:<\/p>\n<ul>\n<li>Relev\u00e9 d'Identit\u00e9 Bancaire (RIB): bank document in France<\/li>\n<li>TAMIEYTHPIO: bank document in Greece<\/li>\n<li>Singaporian bank passbooks: bank document in Singapore<\/li>\n<\/ul>\n<div class=\"notices red\">\n<p>Do not upload photos of bank-issued cards, such as credit or debit cards. These contain sensitive information.<\/p>\n<\/div>\n<h3>Mandatory information<\/h3>\n<\/li>\n<li>The account holder name. This must match the legal business name, trading (doing business as) name, or the name of the individual conducting business with Adyen, which you set when creating an <a href=\"\/pt\/classic-platforms\/account-holders-and-accounts#create-an-account-holder\">account holder<\/a>.<\/li>\n<li>The account number or IBAN needs to be visible.<\/li>\n<li>The date of issuance needs to be visible and needs to be dated less than 12 months ago. This requirement applies to all types of documents except for RIBs, cheques, online banking environment or TAMIEYTHPIO.\n<div class=\"notices yellow\">\n<p>Some RIBs and online banking environments contain a date of issuance. The date of issuance for these must also be less than 12 months ago.<\/p>\n<\/div><\/li>\n<li>The country\/region where the bank account is located. For EU bank statements, Adyen infers the country\/region from the IBAN.<\/li>\n<li>An indicator that the document was issued by a bank, such as the bank logo or the bank name in its bank-specific font.<\/li>\n<\/ul>\n<p>We do not accept:<\/p>\n<ul>\n<li>Photos of bank-issued cards, such as credit or debit cards.<\/li>\n<li>Edited or personalized documents.<\/li>\n<li>Documents issued more than 12 months ago.<\/li>\n<li>Documents where required data points are missing.<\/li>\n<li>Documents with cut-off, blurry, or low-quality images.<\/li>\n<li>Documents issued by third party software platforms or programs.<\/li>\n<\/ul>\n<h4>Requirements for specific document types<\/h4>\n<p>Direct deposit tickets and forms:<\/p>\n<ul>\n<li>Must contain a bank logo or bank letterhead.<\/li>\n<li>Can only be accepted with a stamp or signature from the bank.<\/li>\n<\/ul>\n<p>Cheques:<\/p>\n<ul>\n<li>The name of the account holder, account number, and name of the financial institution or logo need to be printed (not handwritten).<\/li>\n<li>Security features need to be visible for cheques in US and CA.<\/li>\n<li>The account number and routing number need to be fully visible.<\/li>\n<li>We can only accept electronic cheques issued by banks in CA.<\/li>\n<li>We cannot accept any cheques issued by banks in AU.<\/li>\n<\/ul>\n<p>Letters from bank or bank account agreements:<\/p>\n<ul>\n<li>Must contain a bank logo or a bank letterhead.<\/li>\n<li>All letters must have a stamp or signature from the bank.<\/li>\n<\/ul>\n<h3>File format and size requirements<\/h3>\n<ul>\n<li>Formats: JPEG, JPG, PNG, PDF.<\/li>\n<li>No maximum on the number of pages for PDF.<\/li>\n<li>Size: minimum 1 KB, maximum 4 MB<\/li>\n<\/ul>\n<p><img alt=\"Visual examples of the bank statements described in this section\" src=\"\/user\/pages\/reuse\/pfs-verification\/verification-requirements\/bank-document-infographic\/bank-document.svg?decoding=auto&amp;fetchpriority=auto\" \/><\/p>","url":"https:\/\/docs.adyen.com\/pt\/classic-platforms\/verification-process\/document-requirements","articleFields":{"description":"Check the size, file format, and other required information when uploading documents.","search_category":"Classic Platforms","feedback_component":true,"cache_enable":false,"parameters":{"directoryPath":"\/classic-platforms","integrationType":"classic"},"last_edit_on":"17-11-2021 16:37"},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/classic-platforms\/verification-process\/document-requirements","title":"Requirements for document uploads","content":"\nThis page is for classic Adyen for Platforms integrations. If you are just starting your implementation, refer to our new integration guide instead.\n\nAdyen verifies the account holder's entity based on the information provided during onboarding. If the automatic verification fails, due to incorrect data or data that cannot be verified, then Adyen asks the account holder to provide additional documents, such as a passport, bank statement, or a business registration document.\nA document can be uploaded through:\n\nAdyen's Hosted Onboarding Page. The account holder can upload their document directly on the page.\nYour own onboarding flow where you collect the document yourself and make an API request to Adyen.\n\nFor individuals\nIn the EU, we require photo identification (such as passport) of your account holders. In all countries, if the account holder's identity cannot be validated automatically, Adyen asks the individual to provide a photo ID.\nPhoto ID\nThe main types of photos that are accepted are:\n\nPassport: Including the data page, with a picture, details, and the machine-readable zone clearly visible.\nID card: Including both front and back; each side in a separate file.\nDriving license: Including both front and back; each side in a separate file.\n\nThe name on the photo ID must match the name sent to Adyen during onboarding. If the names are different, for example: an account holder registers with their married name, but their passport shows their maiden name, then the photo ID check fails.\nIf the check fails, the first and last name of the account holder that matches the name shown in the photo ID must be added. If the individual only has one name, they must use this name for both the first and last name fields when creating the account holder.\nThe photo ID must:\n\nBe non-expired.\nHave the machine-readable zone visible (if available).\nBe a physical photo ID document, not digital.\nIf there is an available field for a signature in the document, it must be signed.\n\nThe uploaded document must:\n\nHave separate files for front and back of the ID document (only when providing an ID card or driver's license).\nBe a full color and straightened image. The corners and edges of the ID must be fully visible.\nBe a photo or a scan of the physical photo ID document.\n\nWe do not accept:\n\nDigital IDs.\nSecondary copies of IDs. These include screenshots of photos, a photo pasted onto another document, a photo of a screen, or a photo of a printout.\nLow-quality images.\n\n\nThe uploaded document can be a maximum of 15 pages.\n\nAdditional information for specific countries\/regions\n\n\n\nCountry\nNotes\n\n\n\n\nFrance\nThe validity of French national ID cards issued between 2 January 2004 and 31 December 2013 has been extended for 5 years beyond the original expiration date. The original period of validity of these cards was set at 10 years. Following the extension, they are now valid for 15 years from the year of issue. Note that f the card holder was under the age of 18 when the ID was issued, this extension does not apply. The extension does not apply to any other document types.\n\n\nPoland\nPolish driving licenses do not show an expiration date. Any licenses issued before 2013\/19\/01 are valid until 2033. They must be exchanged for a new license prior to this date.\n\n\nUkraine\nUkrainian passports are considered valid for 5 years from the original submission date for the extension of its validity period. A signed and stamped passport page must be included.\n\n\n\nFile format and size requirements\n\nFormats: JPEG, JPG, PNG, or PDF (maximum 2 pages)\nSize: minimum 1 KB, maximum 4 MB\n\n\n  \n\nFor organizations\nIf the automatic verification for a business, nonprofit organization, a partnership, or a public company fails, Adyen asks the account holder to provide a copy of their registration document. Documents are verified asynchronously, and on average, the check will take about two days to complete.\nRequirements for the company registration document\n\nIssued by a reliable, independent source, such as the national commercial register of the country where the business is registered in.\nIssued within the last (one) year, or contains a signature and a state of affairs with the date not older than one year.\n\nFile format and size requirements\n\nFormats: JPEG, JPG, PNG, or PDF (maximum 2 pages)\nSize:\n\nPDFs for legal arrangement documents: minimum 1 KB, maximum 25 MB\nOther PDFs and other formats: minimum 1 KB, maximum 4 MB\n\n\nFor bank accounts\nIf Adyen cannot verify a bank account, then we ask your account holder for a scanned bank statement.\nProof of bank account\n\nBank statements\nDeposit tickets or deposit forms\nScreenshots of  their  online banking environment\nOfficial letters issued by a bank\nCheques\n\nLocation-specific documents:\n\nRelev\u00e9 d'Identit\u00e9 Bancaire (RIB): bank document in France\nTAMIEYTHPIO: bank document in Greece\nSingaporian bank passbooks: bank document in Singapore\n\n\nDo not upload photos of bank-issued cards, such as credit or debit cards. These contain sensitive information.\n\nMandatory information\n\nThe account holder name. This must match the legal business name, trading (doing business as) name, or the name of the individual conducting business with Adyen, which you set when creating an account holder.\nThe account number or IBAN needs to be visible.\nThe date of issuance needs to be visible and needs to be dated less than 12 months ago. This requirement applies to all types of documents except for RIBs, cheques, online banking environment or TAMIEYTHPIO.\n\nSome RIBs and online banking environments contain a date of issuance. The date of issuance for these must also be less than 12 months ago.\n\nThe country\/region where the bank account is located. For EU bank statements, Adyen infers the country\/region from the IBAN.\nAn indicator that the document was issued by a bank, such as the bank logo or the bank name in its bank-specific font.\n\nWe do not accept:\n\nPhotos of bank-issued cards, such as credit or debit cards.\nEdited or personalized documents.\nDocuments issued more than 12 months ago.\nDocuments where required data points are missing.\nDocuments with cut-off, blurry, or low-quality images.\nDocuments issued by third party software platforms or programs.\n\nRequirements for specific document types\nDirect deposit tickets and forms:\n\nMust contain a bank logo or bank letterhead.\nCan only be accepted with a stamp or signature from the bank.\n\nCheques:\n\nThe name of the account holder, account number, and name of the financial institution or logo need to be printed (not handwritten).\nSecurity features need to be visible for cheques in US and CA.\nThe account number and routing number need to be fully visible.\nWe can only accept electronic cheques issued by banks in CA.\nWe cannot accept any cheques issued by banks in AU.\n\nLetters from bank or bank account agreements:\n\nMust contain a bank logo or a bank letterhead.\nAll letters must have a stamp or signature from the bank.\n\nFile format and size requirements\n\nFormats: JPEG, JPG, PNG, PDF.\nNo maximum on the number of pages for PDF.\nSize: minimum 1 KB, maximum 4 MB\n\n","type":"page","locale":"pt","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"Classic integration","lvl2":"Verification process","lvl3":"Requirements for document uploads"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/classic-platforms","lvl2":"https:\/\/docs.adyen.com\/pt\/classic-platforms\/verification-process","lvl3":"\/pt\/classic-platforms\/verification-process\/document-requirements"},"levels":4,"category":"Classic Platforms","category_color":"green","tags":["Requirements","document","uploads"]},"articleFiles":{"bank-account-check-upload-guidelines.jpg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/06.classic-platforms\/06.verification-process\/02.document-requirements\/bank-account-check-upload-guidelines.jpg\" \/>","photo-id-upload-guidelines.png":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/06.classic-platforms\/06.verification-process\/02.document-requirements\/photo-id-upload-guidelines.png\" \/>"}}