{"title":"Verification codes for v4 and earlier","category":"Classic Platforms","creationDate":1776961628,"content":"
\n

These are verification codes for version 4 and earlier of Platforms API. For our version 5 and later verification codes, refer to our v5 verification codes<\/a>.<\/p>\n<\/div><\/div>\n

When performing\u00a0verification checks<\/a>\u00a0to verify account holders, we may send the following codes to your platform. These codes are sent in the ACCOUNT_HOLDER_VERIFICATION<\/a> notification.<\/p>\n
Code<\/th>Description<\/th>Explanation<\/th><\/tr><\/thead>
1001<\/td>Bank account details do not match<\/td>The name of the bank account owner does not appear to be present on the provided bank statement. Please upload a statement that does contain the bank account owner that matches the account holder.<\/td><\/tr>
1002<\/td>Micro deposit required, please make a micro deposit using the link provided<\/td>The bank account number does not appear to be present on the provided bank statement. Please upload a statement that does contain the bank account number matching the configured bank account.<\/td><\/tr>
1003<\/td>Please upload a bank statement<\/td>The name on the bank statement does not match the configured name of the account holder. Please upload a bank statement that belongs to the account holder or adjust the account holder. Note that changing the account holder will require all documents to be updated to the new account holder.<\/td><\/tr>
1004<\/td>\u00a0<\/td>

\n \n Deprecated\n <\/tag>\n<\/div>\n The bank account number on the bank statement does not match the configured bank account. Please upload a bank statement belonging to the configured account and account holder or change the configured bank account.<\/p><\/td><\/tr>
1005<\/td>\u00a0<\/td>

\n \n Deprecated\n <\/tag>\n<\/div>\n Both the account holder name and bank account number do not match the configured bank account. Please upload a bank statement corresponding to the configured bank details or change the account holder configuration.<\/p><\/td><\/tr>
1006<\/td>\u00a0<\/td>

\n \n Deprecated\n <\/tag>\n<\/div>\n The bank statement provided is more that 3 months old. Please provide a bank statement that is less than 3 months old.<\/p><\/td><\/tr>
1052<\/td>\u00a0<\/td>

\n \n Deprecated\n <\/tag>\n<\/div>\n Manual review required.<\/p><\/td><\/tr>
1055<\/td>\u00a0<\/td>

\n \n Deprecated\n <\/tag>\n<\/div>\n The maximum amount of retries has been surpassed. Please provide the bank statement.<\/p><\/td><\/tr>
1056<\/td>Whitelisted bank account<\/td>

Whitelisted bank account.<\/p><\/td><\/tr>

1057<\/p><\/td>

The bank account details are being matched against the provided bank statement, by Adyen<\/td>The bank account details are being matched against the provided bank statement by Adyen.<\/td><\/tr>

1058<\/p><\/td>

\u00a0<\/td>

\n \n Deprecated\n <\/tag>\n<\/div>\n There is no bank data provided.<\/p><\/td><\/tr>
1059<\/td>

Unable to verify bank account with information provided. Please verify that the information provided is correct. If indeed correct, please provide a bank statement clearly showing bank logo, bank account number and account holder name. Supporting documentation must verify that the bank account details are tied to the individual undergoing the verification process.<\/p><\/td>

Unable to verify bank account with information provided. Please verify that the information provided is correct.\u00a0If the information is correct, provide a bank statement clearly showing the bank logo, bank account number, and account holder name. This statement must verify that the bank account details are tied to the individual who is being verified.<\/td><\/tr>
1060<\/td>\u00a0<\/td>There was a technical issue when processing the verification check. A retry has been scheduled. The verification check will be updated upon a successful retry.<\/td><\/tr>
1101<\/td>\u00a0<\/td>The ID document does not belong to the configured account holder. Please upload a document that does belong to the account holder or change the details of the account. If the document is the correct one, please double check there are no typing errors in the name or date of birth of the account holder.<\/td><\/tr>
1102<\/td>\u00a0<\/td>

Collect and upload a new version of the identification document, ensuring that all details on the document are visible.<\/p><\/td><\/tr>

1103<\/td>\u00a0<\/td>

\n \n Deprecated\n <\/tag>\n<\/div>\n The provided document has expired. Please upload a valid ID document.<\/p><\/td><\/tr>
1104<\/td>\u00a0<\/td>

\n \n Deprecated\n <\/tag>\n<\/div>\n The required details are not fully visible. Please make sure that the entire front of the ID is fully visible. Preferably the image should be flat, without any glare, and not edited in any way.<\/p><\/td><\/tr>
1202<\/td>\u00a0<\/td>The account holder is under pending review. This evaluation may take longer than the usual approval times.<\/td><\/tr>

1301<\/p><\/td>

Possible fraud hit on account details<\/td>

The account holder is being manually reviewed. The verification check will be updated to the appropriate status.<\/p><\/td><\/tr>

1302<\/p><\/td>

Identity could not yet be confirmed: Please verify the account holder's details. If the details are valid, upload a photo ID<\/td>

We could not find this user's identity. Re-collect their personal details or upload a passport.<\/p><\/td><\/tr>

1303<\/td>Passing identity verification, since the passport verification has got PASSED status<\/td>Passing identity verification, since the passport verification has PASSED.<\/td><\/tr>
1304<\/td>\u00a0<\/td>

The maximum amount of retries has been surpassed, please provide a passport.<\/p><\/td><\/tr>

1306<\/td>Invalid data provided<\/td>We had an unexpected error. Please provide a new upload.<\/td><\/tr>
1401<\/td>\u00a0<\/td>Unable to verify identity, please re-collect identity information.<\/td><\/tr>
1402<\/td>\u00a0<\/td>Identity is currently being reviewed. Verification status will be updated accordingly.<\/td><\/tr>
1501<\/td>\u00a0<\/td>Manual review has been performed on verification result. The message description contains the review comment.<\/td><\/tr>

1602<\/p><\/td>

\u00a0<\/td>

Approved. Passed the checks.<\/p><\/td><\/tr>

1603<\/p><\/td>

Pending Review<\/td>

Pending review.<\/p><\/td><\/tr>

1604<\/td>Invalid data<\/td>Date of birth does not match. Please correct.<\/td><\/tr>
1605<\/td>\u00a0<\/td>Declined. Failed the checks.<\/td><\/tr>
1606<\/td>The maximum amount of retries has been surpassed, please provide a document.<\/td>The maximum amount of retries has been surpassed, please provide a document.<\/td><\/tr>
1607<\/td>The maximum amount of retries has been surpassed. Please do not retry. Document verification is pending.<\/td>The maximum amount of retries has been surpassed. Please do not retry. Document verification is pending.<\/td><\/tr>
9001<\/td>\u00a0<\/td>There are indications that the document has been tampered with or has been falsely created. As a result, the account has been suspended.<\/td><\/tr>
9002<\/td>\u00a0<\/td>Adyen is not willing to process for this account due to the perceived risks involved.<\/td><\/tr>

90001 to 90999<\/p><\/td>

\u00a0<\/td>

Reserved for testing purposes<\/a> (e.g. if the city<\/code> field is set to INVALIDDATACITY, the result itemCode<\/code> is 90003).<\/p><\/td><\/tr><\/tbody><\/table>\n

Verification code 1501<\/h2>\n

This verification code will be returned when the account holder has been manually reviewed. The description can be one of the following values:<\/p>\n