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Requirements for document uploads

Check the size, file format, and information required when uploading documents.

Adyen tries to verify the organization and the individuals based on the information that you provide. However, in some cases, the automatic verification might fail. This could be due to incorrect data or the data can't be verified. In these cases Adyen may ask the account holder to provide additional documents such as a passport or a bank statement.

When uploading documents, make sure that the document meets the requirements for:

File format and size

When you upload any document, the file must meet the following requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
  • Size:
    • For PDFs: minimum 1 KB, maximum 4 MB
    • For other formats: minimum 100 KB, maximum 4 MB

Documents for individuals

If the automatic verification for an individual fails, Adyen may ask the individual to provide a photo ID, proof of a national ID number, or a proof of residential address.

Photo IDs

If the automatic verification for an individual's identification number fails, Adyen may ask the account holder to provide a photo ID.

The following are the accepted photo ID documents, along with the type that you must set in your POST /documents request.

Photo ID type Notes
Passport passport Must be the data page (picture, MRZ, and details)
Identity card identityCard Must be a government-issued identity card. Front and back, each side in its own file.
Driver's license driversLicense Front and back, each side in its own file.

The photo ID must meet the following requirements:

  • Non-expired
  • Must be in color
  • MRZ must be visible (if available)
  • Separate file for front and back of the ID document (only when providing an ID card or driver's license)
  • File format and size

Refer to our photo ID upload guide below.

Guide for uploading for photo IDs

Proof of national ID number

If the automatic verification of a national ID number fails, Adyen may ask you to provide a proof of national ID number. When uploading a proof of national ID number, set the type to proofOfNationalIdNumber in your POST /documents request.

The proof of national ID number must:

  • Have the name of the account holder.
  • Have the national ID number.
  • Be issued by a reliable, independent source such as a government agency, public authority, or judicial authority.
  • Be in the required file format and size.

Proof of residential address

If the automatic verification of a residential address fails, Adyen may ask you to provide a proof of residential address. When uploading a proof of residency, set the type to proofOfResidency in your POST /documents request.

The following sources can be used as proof of residence documentation. These documents must not be older than the period specified below.

Residence Document type Cannot be older than
Bank Statement 3 months
Utility Bill 3 months
Government-issued correspondence
(receipt of benefits such as pension, unemployment benefits, housing benefits, or healthcare)
3 months
Taxation Document 3 months
Extract from Municipal Personal Records Database 3 months
Mortgage statement 12 months
Certificate of voter registration 12 months
Salary slip (containing the company letterhead) 3 months

The proof of residency must:

  • Have the name of the account holder.
  • Have the full residence address, residence country and residence state (when applicable).
  • Be in the required file format and size.

Documents for organizations

If the automatic verification for an organization fails, Adyen may ask the organization to provide a registration document, tax document, or a proof of address.

Registration document

Adyen uses the organization name and organization's registration number to automatically verify an organization. In case automatic verification fails, Adyen may ask the account holder to provide a business registration document. When uploading a registration document, set the type to registrationDocument in your POST /documents request.

The business registration document must be:

  • Issued by a reliable, independent source such as the local commercial register of the country where the business is registered in.
  • Be issued within the last 12 months, or it must contain a signature and a state of affairs with a date not older than 12 months.
  • In the required file format and size.

Tax document

In case automatic verification for a tax ID fails, Adyen may ask you to provide a tax document. When uploading a tax document, set the type to taxDocument in your POST /documents request.

The tax document must:

  • Have the organization name.
  • Have the tax ID number.
  • Be issued by a reliable, independent source such as the local tax authority of the country where the business is registered in.
  • In the required file format and size.

Proof of address

Adyen uses the organization details and address to automatically verify the address of an organization. In case automatic verification fails, Adyen may ask you to provide a proof of address for the organization. When uploading a proof of address, set the type to proofOfAddress in your POST /documents request.

The proof of address must be:

  • Issued by a reliable, independent source such as the local commercial register of the country where the business is registered in.
  • Issued within the last 12 months, or it must contain a signature and a state of affairs with a date not older than 12 months.
  • In the required file format and size.

Bank statements

If the automatic verification of a bank account fails, Adyen may ask the account holder to provide a bank statement. When uploading a bank statement, set the type to bankStatement in your POST /documents request.

The bank statement must:

  • Have the bank name and/or bank logo.
  • Have the bank account details.
    • For EU bank statements, the document must contain the IBAN.
    • For US bank statements, the document must contain the account number and the routing number.
  • Have the country where the bank account is located. For EU bank statements, Adyen infers the bank account country from the IBAN.
  • Have the bank account owner's name.
  • Be issued within the last 12 months, or it must contain a signature and a state of affairs with a date not older than 12 months.
  • Be in the required file format and size.

Refer to our bank statement upload guide below.

Guide for uploading bank statements