{"title":"Bulk-upload disputes","category":"default","creationDate":1770633540,"content":"
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This feature is in pilot phase. To enable this feature in your platform, reach out to your Adyen contact.<\/p>\n<\/div>\n

You can use the Customer Area<\/a> to raise multiple disputes, along with attachments of supporting information. Examples of supporting information are screenshots or photos of receipts, email communication with the merchant, or any other information the card scheme can review to make a decision on the dispute.<\/p>\n

To submit disputes, compile dispute information in a CSV file<\/a>, package it with the necessary supporting information attachments in a ZIP file<\/a>, and upload it to the Customer Area<\/a>.<\/p>\n

This feature is designed for card partners who prefer a UI-based workflow to raise disputes. If you want to have more control over the dispute process, we recommend using the Raise disputes API<\/a>.<\/p>\n

Requirements<\/h2>\n

Before you begin, take into account the following requirements, limitations, and preparations.<\/p>\n\n\n\n\n\n\n\n
Requirement<\/th>\nDescription<\/th>\n<\/tr>\n<\/thead>\n
Integration type<\/strong><\/td>\nIssuing<\/td>\n<\/tr>\n
Customer Area roles<\/a><\/strong><\/td>\nTo access the Upload disputes<\/strong> menu in the Customer Area, make sure that you have the following role:
  • Manage issuing disputes<\/strong><\/li>
      <\/td>\n<\/tr>\n
Webhooks<\/a><\/strong><\/td>\nSubscribe to the following webhook(s):