{"title":"Raise a dispute for a duplicate charge","category":"default","creationDate":1776961628,"content":"<p>If a cardholder notices duplicate charges for the purchase of goods or services, they can submit a duplicate charge dispute to receive a chargeback for the transaction.<\/p>\n<h2>Requirements<\/h2>\n<p>Before you begin, take into account the requirements, limitations, and preparations described under <a href=\"\/pt\/issuing\/raise-disputes#requirements\">Raise disputes<\/a>.<\/p>\n<h2>1. Raise a duplicate charge dispute<\/h2>\n<ol>\n<li>\n<p>Find the transaction IDs for which you want to raise a dispute for a duplicate charge transaction made to the Adyen-issued card(s).<br \/>\nYou can find a transaction ID in one of the following locations:<\/p>\n<ul>\n<li>within the <a href=\"\/pt\/issuing\/report-types\/balance-platform-accounting-report\">Balance Platform Accounting Report<\/a><\/li>\n<li>from the <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a><\/li>\n<li>from  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfer-webhooks\/latest\/overview\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Transfer webhooks<\/a><\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Make a POST  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\/disputes<\/a> request, specifying the following parameters:<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Parameter<\/th>\n<th style=\"text-align: left;\">Type<\/th>\n<th style=\"text-align: center;\">Required<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#request-description\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">description<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: center;\"><\/td>\n<td style=\"text-align: left;\">Your reference for the dispute. The description appears in dispute webhooks for your information. Do not include any personally-identifiable information (PII) in this field. Maximum length: 50 characters.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes\/#request-duplicateInfo\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">duplicateInfo<\/a><\/td>\n<td style=\"text-align: left;\">object<\/td>\n<td style=\"text-align: center;\"><img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/><\/td>\n<td style=\"text-align: left;\">Additional information for raising a dispute of <code>type<\/code> <span translate=\"no\"><strong>duplicate<\/strong><\/span>. Required for disputes of <code>type<\/code> <span translate=\"no\"><strong>duplicate<\/strong><\/span>.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes\/#request-duplicateInfo-duplicateTransactionId\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">duplicateInfo.duplicateTransactionId<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: center;\"><img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/><\/td>\n<td style=\"text-align: left;\">The transaction id associated with the duplicate charge for which you are disputing. The disputed transaction must be in the same amount as the duplicate transaction.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes\/#request-duplicateInfo-sameCard\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">duplicateInfo.sameCard<\/a><\/td>\n<td style=\"text-align: left;\">boolean<\/td>\n<td style=\"text-align: center;\"><img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/><\/td>\n<td style=\"text-align: left;\">The duplicate charge was made on the same card. Possible values: <span translate=\"no\"><strong>true<\/strong><\/span>, <span translate=\"no\"><strong>false<\/strong><\/span>.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes\/#request-duplicateInfo-sameIssuer\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">duplicateInfo.sameIssuer<\/a><\/td>\n<td style=\"text-align: left;\">boolean<\/td>\n<td style=\"text-align: center;\"><\/td>\n<td style=\"text-align: left;\">The issuer associated with each charge is the same. Possible values: <span translate=\"no\"><strong>true<\/strong><\/span>, <span translate=\"no\"><strong>false<\/strong><\/span>.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#request-transactionId\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">transactionId<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: center;\"><img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/><\/td>\n<td style=\"text-align: left;\">The unique reference of the transaction for which you are raising the dispute.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#request-type\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">type<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: center;\"><img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/><\/td>\n<td style=\"text-align: left;\">The type of the dispute. When raising a dispute for a duplicate charge, the value must be <span translate=\"no\"><strong>duplicate<\/strong><\/span>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div data-component-wrapper=\"code-sample\">\n<code-sample :title=\"'Raise a dispute for a duplicate charge'\" :id=\"'raise-dispute-duplicate-request'\" :code-data=\"[{&quot;language&quot;:&quot;bash&quot;,&quot;tabTitle&quot;:&quot;&quot;,&quot;content&quot;:&quot;curl https:\\\/\\\/balanceplatform-api-test.adyen.com\\\/btl\\\/api\\\/v4\\\/disputes \\\\\\n-H 'x-api-key: ADYEN_BALANCE_PLATFORM_API_KEY' \\\\\\n-H 'content-type: application\\\/json' \\\\\\n-X POST  \\\\\\n-d '{\\n    \\&quot;description\\&quot;: \\&quot;MyCompanyReference-321-555545-1255\\&quot;,\\n    \\&quot;duplicateInfo\\&quot;: {\\n      \\&quot;duplicateTransactionId\\&quot;: \\&quot;ATGMN2BZX224223N5KJ3ZHP4N3456USD\\&quot;,\\n      \\&quot;sameCard\\&quot;: \\&quot;false\\&quot;,\\n      \\&quot;sameIssuer\\&quot;: \\&quot;true\\&quot;\\n    },\\n    \\&quot;type\\&quot;: \\&quot;duplicate\\&quot;,\\n    \\&quot;transactionId\\&quot;: \\&quot;EVJN42BZX224223N5LJ3ZHP4N11111USD\\&quot;\\n}'&quot;}]\" :enable-copy-link-to-code-block=\"true\" :code-sample-card-size=\"'fullsize'\"><\/code-sample>\n<\/div>\n<\/li>\n<li>\n<p>Make a note of the dispute  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#responses-200-id\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">id<\/a> in the response. You need this ID to <a href=\"\/pt\/issuing\/raise-disputes\/attach-supporting-information\">provide supporting information<\/a> as an attachment, update the dispute, submit the dispute for a duplicate charge, close the dispute, and follow the lifecycle of the dispute.<\/p>\n<p>The response includes the following additional parameters:<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Parameter<\/th>\n<th style=\"text-align: left;\">Type<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#responses-200-arn\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">arn<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: left;\">The unique Acquirer Reference Number (arn) generated by the card scheme for each capture. You can use the arn to trace the transaction through its lifecycle.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#responses-200-id\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">id<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: left;\">The unique identifier of the raised dispute.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#responses-200-status\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">status<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: left;\">The current status of the dispute. You can update a dispute to <span translate=\"no\"><strong>submitted<\/strong><\/span> or <span translate=\"no\"><strong>closed<\/strong><\/span>. Possible values: <span translate=\"no\"><strong>draft<\/strong><\/span>, <span translate=\"no\"><strong>submitted<\/strong><\/span>, <span translate=\"no\"><strong>closed<\/strong><\/span>, <span translate=\"no\"><strong>won<\/strong><\/span>, <span translate=\"no\"><strong>chargeback<\/strong><\/span>, <span translate=\"no\"><strong>secondPresentment<\/strong><\/span>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div data-component-wrapper=\"code-sample\">\n<code-sample :title=\"'Response'\" :id=\"'raise-duplicate-dispute-response'\" :code-data='[{\"language\":\"json\",\"tabTitle\":\"\",\"content\":\"{\\n  \\\"id\\\": \\\"9UGH2H35ATHGYRUT\\\",\\n  \\\"transactionId\\\": \\\"EVJN42BZX224223N5LJ3ZHP4N11111USD\\\",\\n  \\\"description\\\": \\\"MyCompanyReference-321-555545-1255\\\",\\n  \\\"type\\\": \\\"duplicate\\\",\\n  \\\"duplicateInfo\\\": {\\n    \\\"duplicateTransactionId\\\": \\\"ATGMN2BZX224223N5KJ3ZHP4N3456USD\\\",\\n    \\\"sameCard\\\": \\\"false\\\",\\n    \\\"sameIssuer\\\": \\\"true\\\"\\n  },\\n  \\\"status\\\": \\\"draft\\\",\\n  \\\"arn\\\": \\\"28765676560001667535987\\\"\\n}\"}]' :enable-copy-link-to-code-block=\"true\" :code-sample-card-size=\"'fullsize'\"><\/code-sample>\n<\/div>\n<p>Adyen sends a  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/dispute-webhooks\/latest\/post\/balancePlatform.dispute.created\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">balancePlatform.dispute.created<\/a> webhook to your server for the dispute with a status of <span translate=\"no\"><strong>draft<\/strong><\/span>.<\/p>\n<div data-component-wrapper=\"code-sample\">\n<code-sample :title=\"'Dispute webhook for a duplicate dispute'\" :id=\"''\" :code-data='[{\"language\":\"json\",\"tabTitle\":\"\",\"content\":\"{\\n  \\\"data\\\": {\\n    \\\"balancePlatform\\\": \\\"MyBalancePlatform\\\",\\n    \\\"id\\\": \\\"9UGH2H35ATHGYRUT\\\",\\n    \\\"description\\\": \\\"MyCompanyReference-321-555545-1255\\\",\\n    \\\"type\\\": \\\"duplicate\\\",\\n    \\\"transactionId\\\": \\\"EVJN42BZX224223N5LJ3ZHP4N11111USD\\\",\\n    \\\"status\\\": \\\"draft\\\",\\n    \\\"arn\\\": \\\"28765676560001667535987\\\"\\n  },\\n  \\\"environment\\\": \\\"test\\\",\\n  \\\"type\\\": \\\"balancePlatform.dispute.created\\\"\\n}\"}]' :enable-copy-link-to-code-block=\"true\" :code-sample-card-size=\"'fullsize'\"><\/code-sample>\n<\/div>\n<\/li>\n<\/ol>\n<h2>2. Upload attachments (optional)<\/h2>\n<p>We recommend that your cardholder upload supporting documentation, such as receipts, communication with a merchant, or any additional documents that would help the card scheme when they are reviewing the dispute.<\/p>\n<p>When you present the screen to cardholders to upload attachments, make sure they know which file types we support (JPEG, PDF, TIFF).<\/p>\n<ol>\n<li>\n<p>Base64-encode any attachments the cardholder provides for upload with their dispute.<\/p>\n<\/li>\n<li>\n<p>Make a POST  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes\/(disputeId)\/attachments\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\/disputes\/{disputeId}\/attachments<\/a> request, specifying the  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/get\/disputes\/(disputeId)\/attachments\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">disputeId<\/a> as a path parameter and the following request parameters.<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Parameter name<\/th>\n<th style=\"text-align: left;\">Type<\/th>\n<th style=\"text-align: center;\">Required<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes\/(disputeId)\/attachments#request-attachmentType\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">attachmentType<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: center;\"><img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/><\/td>\n<td style=\"text-align: left;\">The type of information contained in the attachment.<br\/>Possible values:<ul><li markdown=\"1\"><span translate=\"no\"><strong>receipt<\/strong><\/span><\/li><li markdown=\"1\"><span translate=\"no\"><strong>correspondence<\/strong><\/span><\/li><li markdown=\"1\"><span translate=\"no\"><strong>other<\/strong><\/span><\/li><\/ul><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes\/(disputeId)\/attachments#request-fileName\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">fileName<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: center;\"><img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/><\/td>\n<td style=\"text-align: left;\">The name of the attachment, including its filename extension. Minimum length: four characters, Maximum length: 17 characters, including the extension type.<br\/>Supported filename extensions:<ul><li markdown=\"1\"><span translate=\"no\"><strong>jpeg<\/strong><\/span><\/li><li markdown=\"1\"><span translate=\"no\"><strong>pdf<\/strong><\/span><\/li><li markdown=\"1\"><span translate=\"no\"><strong>tiff<\/strong><\/span><\/li><\/ul>Examples:<ul><li markdown=\"1\"><span translate=\"no\"><strong>airfare24_03.jpeg<\/strong><\/span><\/li><li markdown=\"1\"><span translate=\"no\"><strong>hotel24_0315.jpeg<\/strong><\/span><\/li><\/ul><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes\/(disputeId)\/attachments#request-content\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">content<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: center;\"><img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/><\/td>\n<td style=\"text-align: left;\">The content of the image. An attachment must be Base64-encoded data, with a maximum file size of 2 MB.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div data-component-wrapper=\"code-sample\">\n<code-sample :title=\"'Upload an attachment as supporting information for a dispute'\" :id=\"'upload-dup-supporting-info-attachment-request'\" :code-data=\"[{&quot;language&quot;:&quot;bash&quot;,&quot;tabTitle&quot;:&quot;&quot;,&quot;content&quot;:&quot;curl https:\\\/\\\/balanceplatform-api-test.adyen.com\\\/btl\\\/api\\\/v4\\\/disputes\\\/9UGH2H35ATHGYRUT\\\/attachments \\\\\\n-H 'content-type: application\\\/json' \\\\\\n-H 'x-api-key: ADYEN_BALANCE_PLATFORM_API_KEY' \\\\\\n-X POST \\\\\\n-d '{\\n      \\&quot;fileName\\&quot; : \\&quot;dup_rec01-23.pdf\\&quot;,\\n      \\&quot;attachmentType\\&quot; : \\&quot;receipt\\&quot;,\\n      \\&quot;content\\&quot;: \\&quot;PLETALi0xHjQMJcOkw7zDts...OfCjIgMCBZ+f\\\/ub0j6JPRX+TuurT==\\&quot;\\n}'&quot;}]\" :enable-copy-link-to-code-block=\"true\" :code-sample-card-size=\"'fullsize'\"><\/code-sample>\n<\/div>\n<\/li>\n<li>\n<p>In the response, note the  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes\/(disputeId)\/attachments#responses-200-attachmentId\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">attachmentId<\/a>. You need the ID if you want to later <a href=\"\/pt\/issuing\/raise-disputes\/attach-supporting-information#get-an-attachment\">get the attachment<\/a>, or <a href=\"\/pt\/issuing\/raise-disputes\/attach-supporting-information#delete-an-attachment\">delete the attachment<\/a>.<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Parameter name<\/th>\n<th style=\"text-align: left;\">Type<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes\/(disputeId)\/attachments#responses-200-attachmentId\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">attachmentId<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: left;\">The unique identifier of the attachment.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div data-component-wrapper=\"code-sample\">\n<code-sample :title=\"'Response'\" :id=\"'upload-dispute-attachment-response'\" :code-data='[{\"language\":\"json\",\"tabTitle\":\"\",\"content\":\"{\\n    \\\"attachmentId\\\": \\\"YUPT30925883113N5ESW5PC9S62SHH\\\"\\n}\"}]' :enable-copy-link-to-code-block=\"true\" :code-sample-card-size=\"'fullsize'\"><\/code-sample>\n<\/div>\n<\/li>\n<\/ol>\n<h2>3. Review the dispute<\/h2>\n<p>You should allow your cardholder to review their dispute. This allows the cardholder time to make sure they have captured all information correctly. The cardholder can then confirm they want you to submit the dispute to the card scheme on their behalf, or decide to make edits to their dispute.<\/p>\n<ol>\n<li>\n<p>Make a <code>GET \/disputes\/{id}<\/code> request, specifying the dispute <code>id<\/code> as a request parameter.<\/p>\n<div data-component-wrapper=\"code-sample\">\n<code-sample :title=\"'Get a dispute by id'\" :id=\"'get-dup-dispute-by-id-request'\" :code-data=\"[{&quot;language&quot;:&quot;bash&quot;,&quot;tabTitle&quot;:&quot;&quot;,&quot;content&quot;:&quot;curl https:\\\/\\\/balanceplatform-api-test.adyen.com\\\/btl\\\/api\\\/v4\\\/disputes\\\/9UGH2H35ATHGYRUT \\\\\\n-H 'content-type: application\\\/json' \\\\\\n-H 'x-api-key: ADYEN_BALANCE_PLATFORM_API_KEY' \\\\\\n-X GET&quot;}]\" :enable-copy-link-to-code-block=\"true\" :code-sample-card-size=\"'fullsize'\"><\/code-sample>\n<\/div>\n<\/li>\n<li>\n<p>Present the details of the dispute to your cardholder.<\/p>\n<\/li>\n<\/ol>\n<h2>4. Edit dispute details (optional)<\/h2>\n<p>If the cardholder wants to make any changes to the information they provided in their dispute, you can make a request to update the dispute.<\/p>\n<ol>\n<li>\n<p>To update information in your dispute, make a PATCH  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\/disputes\/{id}<\/a> request, specifying the dispute  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)#path-id\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">id<\/a> as a path parameter, and supplying updated information in the following request parameters:<\/p>\n<p>You do not have to provide the complete dispute object in your PATCH request.<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Parameter<\/th>\n<th style=\"text-align: left;\">Type<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)#request-duplicateInfo-PatchableDuplicateInfo\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">duplicateInfo<\/a><\/td>\n<td style=\"text-align: left;\">object<\/td>\n<td style=\"text-align: left;\">The object containing additional information for raising a dispute of <code>type<\/code> <span translate=\"no\"><strong>duplicate<\/strong><\/span>. Required for disputes of <code>type<\/code> <span translate=\"no\"><strong>duplicate<\/strong><\/span>.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)#request-duplicateInfo-PatchableDuplicateInfo-duplicateTransactionId\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">duplicateInfo.duplicateTransactionId<\/a><\/td>\n<td style=\"text-align: left;\">boolean<\/td>\n<td style=\"text-align: left;\">The transaction id associated with the duplicate charge for which you are disputing. The disputed transaction must be in the same amount as the duplicate transaction.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)#request-duplicateInfo-PatchableDuplicateInfo-sameCard\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">duplicateInfo.sameCard<\/a><\/td>\n<td style=\"text-align: left;\">boolean<\/td>\n<td style=\"text-align: left;\">The duplicate charge was made on the same card. Possible values: <span translate=\"no\"><strong>true<\/strong><\/span>, <span translate=\"no\"><strong>false<\/strong><\/span>.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)#request-duplicateInfo-PatchableDuplicateInfo-sameIssuer\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">duplicateInfo.sameIssuer<\/a><\/td>\n<td style=\"text-align: left;\">boolean<\/td>\n<td style=\"text-align: left;\">The issuer associated with each charge is the same. Possible values: <span translate=\"no\"><strong>true<\/strong><\/span>, <span translate=\"no\"><strong>false<\/strong><\/span>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<li>\n<p>Present the updated dispute details from the response to your cardholder.<\/p>\n<\/li>\n<\/ol>\n<h2>5. Submit the dispute<\/h2>\n<p>If your cardholder is satisfied with the information they provided for the dispute, they can confirm they want you to submit the dispute to the card scheme for review and a chargeback, if successful.<\/p>\n<p>When you submit a dispute to the card scheme, you can no longer update the dispute, upload or delete attachments, or close the dispute.<\/p>\n<ol>\n<li>\n<p>Make a PATCH  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\/disputes\/{id}<\/a> request, specifying the dispute  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)#path-id\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">id<\/a> as a path parameter, and include  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)#request-status\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">status<\/a> with a value of <span translate=\"no\"><strong>submitted<\/strong><\/span> as a request parameter.<\/p>\n<div data-component-wrapper=\"code-sample\">\n<code-sample :title=\"'Submit a dispute'\" :id=\"'submit-dup-dispute-request'\" :code-data=\"[{&quot;language&quot;:&quot;bash&quot;,&quot;tabTitle&quot;:&quot;&quot;,&quot;content&quot;:&quot;curl https:\\\/\\\/balanceplatform-api-test.adyen.com\\\/btl\\\/api\\\/v4\\\/disputes\\\/9UGH2H35ATHGYRUT \\\\\\n-H 'x-api-key: ADYEN_BALANCE_PLATFORM_API_KEY' \\\\\\n-H 'content-type: application\\\/json' \\\\\\n-X PATCH  \\\\\\n-d '{\\n       \\&quot;status\\&quot;: \\&quot;submitted\\&quot;\\n}'&quot;}]\" :enable-copy-link-to-code-block=\"true\" :code-sample-card-size=\"'fullsize'\"><\/code-sample>\n<\/div>\n<p>A successful response includes the dispute object, with an updated status of <span translate=\"no\"><strong>submitted<\/strong><\/span>. Adyen also sends your system a  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/dispute-webhooks\/latest\/post\/balancePlatform.dispute.updated\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">balancePlatform.dispute.updated<\/a> webhook with the updated status.<\/p>\n<div data-component-wrapper=\"code-sample\">\n<code-sample :title=\"'Dispute webhook for a duplicate dispute'\" :id=\"''\" :code-data='[{\"language\":\"json\",\"tabTitle\":\"\",\"content\":\"{\\n  \\\"data\\\": {\\n    \\\"balancePlatform\\\": \\\"MyBalancePlatform\\\",\\n    \\\"id\\\": \\\"9UGH2H35ATHGYRUT\\\",\\n    \\\"description\\\": \\\"MyCompanyReference-321-555545-1255\\\",\\n    \\\"type\\\": \\\"duplicate\\\",\\n    \\\"transactionId\\\": \\\"EVJN42BZX224223N5LJ3ZHP4N11111USD\\\",\\n    \\\"status\\\": \\\"submitted\\\",\\n    \\\"arn\\\": \\\"28765676560001667535987\\\"\\n  },\\n  \\\"environment\\\": \\\"test\\\",\\n  \\\"type\\\": \\\"balancePlatform.dispute.updated\\\"\\n}\"}]' :enable-copy-link-to-code-block=\"true\" :code-sample-card-size=\"'fullsize'\"><\/code-sample>\n<\/div>\n<\/li>\n<li>\n<p>Notify the cardholder that their dispute has been submitted.<\/p>\n<\/li>\n<\/ol>\n<h2>6. Process webhooks for status changes<\/h2>\n<ol>\n<li>\n<p>Process  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/dispute-webhooks\/latest\/post\/balancePlatform.dispute.updated\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">balancePlatform.dispute.updated<\/a> webhooks, looking for changes in the status of your raised dispute.<\/p>\n<\/li>\n<li>\n<p>If the <code>status<\/code> of a dispute changes to <span translate=\"no\"><strong>chargeback<\/strong><\/span> or <span translate=\"no\"><strong>secondPresentment<\/strong><\/span>, inspect  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfer-webhooks\/latest\/post\/balancePlatform.transfer.created\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">balancePlatform.transfer.created<\/a> webhooks for the matching Acquirer Reference Number (arn), and reconcile balances for the cardholder's balance account.<\/p>\n<ul>\n<li><a href=\"\/pt\/issuing\/raise-disputes#lifecycle-of-a-raised-dispute\">Lifecycle of a raised dispute<\/a> describes in more detail how status changes for disputes are communicated to your system through Adyen webhooks, and how balance mutations are recorded in the Balance Platform Accounting Report.<\/li>\n<li><a href=\"\/pt\/issuing\/raise-disputes#associating-ids-throughout-the-dispute-lifecycle\">Associating IDs throughout the dispute lifecycle<\/a> describes the various IDs you should refer to when correlating original transactions, acquirer reference numbers, and dispute IDs to your raised disputes.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2 id=\"see-also\">See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/issuing\/raise-disputes#lifecycle-of-a-raised-dispute\"\n                        target=\"_self\"\n                        >\n                    Lifecycle of a raised dispute\n                <\/a><\/li><li><a href=\"\/issuing\/raise-disputes#associating-ids-throughout-the-dispute-lifecycle\"\n                        target=\"_self\"\n                        >\n                    Associating IDs throughout the dispute lifecycle\n                <\/a><\/li><li><a href=\"\/issuing\/raise-disputes\/\"\n                        target=\"_self\"\n                        >\n                    Manage disputes\n                <\/a><\/li><li><a href=\"\/issuing\/raise-disputes\/attach-supporting-information\"\n                        target=\"_self\"\n                        >\n                    Upload and manage attachments\n                <\/a><\/li><\/ul><\/div>\n","url":"https:\/\/docs.adyen.com\/pt\/issuing\/raise-disputes\/duplicate","articleFields":{"description":"Learn how to raise a dispute for a duplicate charge made either on a single card, or on two Adyen-issued cards.","parameters":{"directoryPath":"\/issuing"},"feedback_component":true,"filters_component":false,"decision_tree":"[]"},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/issuing\/raise-disputes\/duplicate","title":"Raise a dispute for a duplicate charge","content":"If a cardholder notices duplicate charges for the purchase of goods or services, they can submit a duplicate charge dispute to receive a chargeback for the transaction.\nRequirements\nBefore you begin, take into account the requirements, limitations, and preparations described under Raise disputes.\n1. Raise a duplicate charge dispute\n\n\nFind the transaction IDs for which you want to raise a dispute for a duplicate charge transaction made to the Adyen-issued card(s).\nYou can find a transaction ID in one of the following locations:\n\nwithin the Balance Platform Accounting Report\nfrom the Customer Area\nfrom  Transfer webhooks\n\n\n\nMake a POST  \/disputes request, specifying the following parameters:\n\n\n\nParameter\nType\nRequired\nDescription\n\n\n\n\n description\nstring\n\nYour reference for the dispute. The description appears in dispute webhooks for your information. Do not include any personally-identifiable information (PII) in this field. Maximum length: 50 characters.\n\n\n duplicateInfo\nobject\n\nAdditional information for raising a dispute of type duplicate. Required for disputes of type duplicate.\n\n\n duplicateInfo.duplicateTransactionId\nstring\n\nThe transaction id associated with the duplicate charge for which you are disputing. The disputed transaction must be in the same amount as the duplicate transaction.\n\n\n duplicateInfo.sameCard\nboolean\n\nThe duplicate charge was made on the same card. Possible values: true, false.\n\n\n duplicateInfo.sameIssuer\nboolean\n\nThe issuer associated with each charge is the same. Possible values: true, false.\n\n\n transactionId\nstring\n\nThe unique reference of the transaction for which you are raising the dispute.\n\n\n type\nstring\n\nThe type of the dispute. When raising a dispute for a duplicate charge, the value must be duplicate.\n\n\n\n\n\n\n\n\nMake a note of the dispute  id in the response. You need this ID to provide supporting information as an attachment, update the dispute, submit the dispute for a duplicate charge, close the dispute, and follow the lifecycle of the dispute.\nThe response includes the following additional parameters:\n\n\n\nParameter\nType\nDescription\n\n\n\n\n arn\nstring\nThe unique Acquirer Reference Number (arn) generated by the card scheme for each capture. You can use the arn to trace the transaction through its lifecycle.\n\n\n id\nstring\nThe unique identifier of the raised dispute.\n\n\n status\nstring\nThe current status of the dispute. You can update a dispute to submitted or closed. Possible values: draft, submitted, closed, won, chargeback, secondPresentment.\n\n\n\n\n\n\nAdyen sends a  balancePlatform.dispute.created webhook to your server for the dispute with a status of draft.\n\n\n\n\n\n2. Upload attachments (optional)\nWe recommend that your cardholder upload supporting documentation, such as receipts, communication with a merchant, or any additional documents that would help the card scheme when they are reviewing the dispute.\nWhen you present the screen to cardholders to upload attachments, make sure they know which file types we support (JPEG, PDF, TIFF).\n\n\nBase64-encode any attachments the cardholder provides for upload with their dispute.\n\n\nMake a POST  \/disputes\/{disputeId}\/attachments request, specifying the  disputeId as a path parameter and the following request parameters.\n\n\n\nParameter name\nType\nRequired\nDescription\n\n\n\n\n attachmentType\nstring\n\nThe type of information contained in the attachment.Possible values:receiptcorrespondenceother\n\n\n fileName\nstring\n\nThe name of the attachment, including its filename extension. Minimum length: four characters, Maximum length: 17 characters, including the extension type.Supported filename extensions:jpegpdftiffExamples:airfare24_03.jpeghotel24_0315.jpeg\n\n\n content\nstring\n\nThe content of the image. An attachment must be Base64-encoded data, with a maximum file size of 2 MB.\n\n\n\n\n\n\n\n\nIn the response, note the  attachmentId. You need the ID if you want to later get the attachment, or delete the attachment.\n\n\n\nParameter name\nType\nDescription\n\n\n\n\n attachmentId\nstring\nThe unique identifier of the attachment.\n\n\n\n\n\n\n\n\n3. Review the dispute\nYou should allow your cardholder to review their dispute. This allows the cardholder time to make sure they have captured all information correctly. The cardholder can then confirm they want you to submit the dispute to the card scheme on their behalf, or decide to make edits to their dispute.\n\n\nMake a GET \/disputes\/{id} request, specifying the dispute id as a request parameter.\n\n\n\n\n\nPresent the details of the dispute to your cardholder.\n\n\n4. Edit dispute details (optional)\nIf the cardholder wants to make any changes to the information they provided in their dispute, you can make a request to update the dispute.\n\n\nTo update information in your dispute, make a PATCH  \/disputes\/{id} request, specifying the dispute  id as a path parameter, and supplying updated information in the following request parameters:\nYou do not have to provide the complete dispute object in your PATCH request.\n\n\n\nParameter\nType\nDescription\n\n\n\n\n duplicateInfo\nobject\nThe object containing additional information for raising a dispute of type duplicate. Required for disputes of type duplicate.\n\n\n duplicateInfo.duplicateTransactionId\nboolean\nThe transaction id associated with the duplicate charge for which you are disputing. The disputed transaction must be in the same amount as the duplicate transaction.\n\n\n duplicateInfo.sameCard\nboolean\nThe duplicate charge was made on the same card. Possible values: true, false.\n\n\n duplicateInfo.sameIssuer\nboolean\nThe issuer associated with each charge is the same. Possible values: true, false.\n\n\n\n\n\nPresent the updated dispute details from the response to your cardholder.\n\n\n5. Submit the dispute\nIf your cardholder is satisfied with the information they provided for the dispute, they can confirm they want you to submit the dispute to the card scheme for review and a chargeback, if successful.\nWhen you submit a dispute to the card scheme, you can no longer update the dispute, upload or delete attachments, or close the dispute.\n\n\nMake a PATCH  \/disputes\/{id} request, specifying the dispute  id as a path parameter, and include  status with a value of submitted as a request parameter.\n\n\n\nA successful response includes the dispute object, with an updated status of submitted. Adyen also sends your system a  balancePlatform.dispute.updated webhook with the updated status.\n\n\n\n\n\nNotify the cardholder that their dispute has been submitted.\n\n\n6. Process webhooks for status changes\n\n\nProcess  balancePlatform.dispute.updated webhooks, looking for changes in the status of your raised dispute.\n\n\nIf the status of a dispute changes to chargeback or secondPresentment, inspect  balancePlatform.transfer.created webhooks for the matching Acquirer Reference Number (arn), and reconcile balances for the cardholder's balance account.\n\nLifecycle of a raised dispute describes in more detail how status changes for disputes are communicated to your system through Adyen webhooks, and how balance mutations are recorded in the Balance Platform Accounting Report.\nAssociating IDs throughout the dispute lifecycle describes the various IDs you should refer to when correlating original transactions, acquirer reference numbers, and dispute IDs to your raised disputes.\n\n\n\nSee also\n\n\n                    Lifecycle of a raised dispute\n                \n                    Associating IDs throughout the dispute lifecycle\n                \n                    Manage disputes\n                \n                    Upload and manage attachments\n                \n","type":"page","locale":"pt","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"Adyen Issuing","lvl2":"Raise disputes for transactions made with an Adyen-issued card","lvl3":"Raise a dispute for a duplicate charge"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/issuing","lvl2":"https:\/\/docs.adyen.com\/pt\/issuing\/raise-disputes","lvl3":"\/pt\/issuing\/raise-disputes\/duplicate"},"levels":4,"category":"Issuing","category_color":"green","tags":["Raise","dispute","duplicate","charge"]}}