{"title":"Raise a dispute for fraudulent activities","category":"default","creationDate":1776961628,"content":"<p>There are circumstances when the holder of an Adyen-issued card needs to report fraudulent activity, or register that their card has been lost or stolen. This can happen regardless of whether the card is a physical or virtual card.<\/p>\n<p>If a cardholder notices any fraudulent transactions, <a href=\"\/pt\/issuing\/manage-cards#close-card\">close the card<\/a> and submit fraud disputes for those transactions. Even if no fraudulent transactions have occurred, close a card that you suspect has been lost or stolen immediately.<\/p>\n<h2>Requirements<\/h2>\n<p>Before you begin, take into account the requirements, limitations, and preparations described under <a href=\"\/pt\/issuing\/raise-disputes#requirements\">Raise disputes<\/a>.<\/p>\n<h2>1. Raise a fraud dispute<\/h2>\n<ol>\n<li>\n<p>Find the transaction ID for which you want to raise a dispute for fraud.<br \/>\nYou can find a transaction ID in one of the following locations:<\/p>\n<ul>\n<li>within the <a href=\"\/pt\/issuing\/report-types\/balance-platform-accounting-report\">Balance Platform Accounting Report<\/a><\/li>\n<li>from the <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a><\/li>\n<li>from  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfer-webhooks\/latest\/overview\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Transfer webhooks<\/a><\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Make a POST  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\/disputes<\/a> request, specifying the following parameters:<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Parameter<\/th>\n<th style=\"text-align: left;\">Type<\/th>\n<th style=\"text-align: center;\">Required<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#request-description\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">description<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: center;\"><\/td>\n<td style=\"text-align: left;\">Your reference for the dispute. The description appears in dispute webhooks for your information. Do not include any personally-identifiable information (PII) in this field. Maximum length: 50 characters.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#request-fraudInfo\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">fraudInfo<\/a><\/td>\n<td style=\"text-align: left;\">object<\/td>\n<td style=\"text-align: center;\"><img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/><\/td>\n<td style=\"text-align: left;\">The object containing additional information for raising a dispute of <code>type<\/code> <span translate=\"no\"><strong>fraud<\/strong><\/span>. Required for disputes of <code>type<\/code> <span translate=\"no\"><strong>fraud<\/strong><\/span>.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#request-fraudInfo-cardDoesNotBelongToCardholder\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">fraudInfo.cardDoesNotBelongToCardholder<\/a><\/td>\n<td style=\"text-align: left;\">boolean<\/td>\n<td style=\"text-align: center;\"><img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/><\/td>\n<td style=\"text-align: left;\">The card is no longer in the cardholder's possession. Set to <span translate=\"no\"><strong>true<\/strong><\/span> if the card is lost or stolen. Possible values: <span translate=\"no\"><strong>true<\/strong><\/span>, <span translate=\"no\"><strong>false<\/strong><\/span>.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#request-fraudInfo-cardWasCounterfeited\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">fraudInfo.cardWasCounterfeited<\/a><\/td>\n<td style=\"text-align: left;\">boolean<\/td>\n<td style=\"text-align: center;\"><img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/><\/td>\n<td style=\"text-align: left;\">The card was counterfeited. Possible values: <span translate=\"no\"><strong>true<\/strong><\/span>, <span translate=\"no\"><strong>false<\/strong><\/span>.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#request-fraudInfo-descriptionOfIssue\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">fraudInfo.descriptionOfIssue<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: center;\"><img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/><\/td>\n<td style=\"text-align: left;\">Your description of the issue for raising a dispute of <code>type<\/code> <span translate=\"no\"><strong>fraud<\/strong><\/span>. Maximum length: 2500 characters.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#request-fraudInfo-reportOnly\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">fraudInfo.reportOnly<\/a><\/td>\n<td style=\"text-align: left;\">boolean<\/td>\n<td style=\"text-align: center;\"><\/td>\n<td style=\"text-align: left;\">Set to <span translate=\"no\"><strong>true<\/strong><\/span> to report fraud and to indicate that no further action, such as a chargeback or fee reversal, is needed. Use this setting, for example, when a card is lost or stolen but no fraudulent transactions have taken place, or if the fees for a chargeback would be more than the cost of the transaction. The default value is <span translate=\"no\"><strong>false<\/strong><\/span>.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#request-transactionId\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">transactionId<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: center;\"><img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/><\/td>\n<td style=\"text-align: left;\">The unique reference of the transaction for which you are raising the dispute.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#request-type\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">type<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: center;\"><img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/><\/td>\n<td style=\"text-align: left;\">The type of the dispute. When raising a dispute for fraud, the value must be <span translate=\"no\"><strong>fraud<\/strong><\/span>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div data-component-wrapper=\"code-sample\">\n<code-sample :title=\"'Raise a dispute for fraudulent activity'\" :id=\"'raise-dispute-fraud-request'\" :code-data=\"[{&quot;language&quot;:&quot;bash&quot;,&quot;tabTitle&quot;:&quot;&quot;,&quot;content&quot;:&quot;curl https:\\\/\\\/balanceplatform-api-test.adyen.com\\\/btl\\\/api\\\/v4\\\/disputes \\\\\\n-H 'x-api-key: ADYEN_BALANCE_PLATFORM_API_KEY' \\\\\\n-H 'content-type: application\\\/json' \\\\\\n-X POST  \\\\\\n-d '{\\n    \\&quot;description\\&quot;: \\&quot;MyCompanyReference-654-777543-0007\\&quot;,\\n    \\&quot;fraudInfo\\&quot;: {\\n        \\&quot;cardDoesNotBelongToCardholder\\&quot;: true,\\n        \\&quot;cardWasCounterfeited\\&quot;: false,\\n        \\&quot;descriptionOfIssue\\&quot;: \\&quot;Someone posed as me to buy a product with a stolen card number.\\&quot;\\n    },\\n    \\&quot;type\\&quot;: \\&quot;fraud\\&quot;,\\n    \\&quot;transactionId\\&quot;: \\&quot;THFD40BZX224223N5LJ3ZHP4N11111USD\\&quot;\\n}'&quot;}]\" :enable-copy-link-to-code-block=\"true\" :code-sample-card-size=\"'fullsize'\"><\/code-sample>\n<\/div>\n<\/li>\n<li>\n<p>Make a note of the dispute  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#responses-200-id\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">id<\/a> in the response. You need this ID to <a href=\"\/pt\/issuing\/raise-disputes\/attach-supporting-information\">provide supporting information<\/a> as an attachment, update the dispute, submit the dispute for an instance of fraud, close the dispute, and follow the lifecycle of the dispute.<\/p>\n<p>The response includes the following additional parameters:<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Parameter<\/th>\n<th style=\"text-align: left;\">Type<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#responses-200-arn\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">arn<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: left;\">The unique Acquirer Reference Number (arn) generated by the card scheme for each capture. You can use the arn to trace the transaction through its lifecycle.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#responses-200-id\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">id<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: left;\">The unique identifier of the raised dispute.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes#responses-200-status\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">status<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: left;\">The current status of the dispute. You can update a dispute to <span translate=\"no\"><strong>submitted<\/strong><\/span> or <span translate=\"no\"><strong>closed<\/strong><\/span>. Possible values: <span translate=\"no\"><strong>draft<\/strong><\/span>, <span translate=\"no\"><strong>submitted<\/strong><\/span>, <span translate=\"no\"><strong>closed<\/strong><\/span>, <span translate=\"no\"><strong>won<\/strong><\/span>, <span translate=\"no\"><strong>chargeback<\/strong><\/span>, <span translate=\"no\"><strong>secondPresentment<\/strong><\/span>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div data-component-wrapper=\"code-sample\">\n<code-sample :title=\"'Response'\" :id=\"'raise-fd-dispute-response'\" :code-data='[{\"language\":\"json\",\"tabTitle\":\"\",\"content\":\"{\\n    \\\"id\\\": \\\"4VXM2L64EHSACNUU\\\",\\n    \\\"transactionId\\\": \\\"THFD40BZX224223N5LJ3ZHP4N11111USD\\\",\\n    \\\"description\\\": \\\"MyCompanyReference-654-777543-0007\\\",\\n    \\\"disputedAmount\\\": {\\n        \\\"value\\\": 1500,\\n        \\\"currency\\\": \\\"USD\\\"\\n    },\\n    \\\"type\\\": \\\"fraud\\\",\\n    \\\"fraudInfo\\\": {\\n        \\\"cardDoesNotBelongToCardholder\\\": true,\\n        \\\"cardWasCounterfeited\\\": false,\\n        \\\"descriptionOfIssue\\\": \\\"Someone posed as me to buy a product with a stolen card number.\\\"\\n    },\\n    \\\"status\\\": \\\"draft\\\",\\n    \\\"arn\\\": \\\"15265674260001677835046\\\"\\n}\"}]' :enable-copy-link-to-code-block=\"true\" :code-sample-card-size=\"'fullsize'\"><\/code-sample>\n<\/div>\n<p>Adyen sends a  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/dispute-webhooks\/latest\/post\/balancePlatform.dispute.created\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">balancePlatform.dispute.created<\/a> webhook to your server for the dispute with a status of <span translate=\"no\"><strong>draft<\/strong><\/span>.<\/p>\n<div data-component-wrapper=\"code-sample\">\n<code-sample :title=\"'Dispute webhook for a fraud dispute'\" :id=\"''\" :code-data='[{\"language\":\"json\",\"tabTitle\":\"\",\"content\":\"{\\n  \\\"data\\\": {\\n    \\\"balancePlatform\\\": \\\"MyBalancePlatform\\\",\\n    \\\"id\\\": \\\"4VXM2L64EHSACNUU\\\",\\n    \\\"description\\\": \\\"MyCompanyReference-654-777543-0007\\\",\\n    \\\"disputedAmount\\\": {\\n      \\\"currency\\\": \\\"USD\\\",\\n      \\\"value\\\": 1500\\n    },\\n    \\\"type\\\": \\\"fraud\\\",\\n    \\\"transactionId\\\": \\\"THFD40BZX224223N5LJ3ZHP4N11111USD\\\",\\n    \\\"status\\\": \\\"draft\\\",\\n    \\\"arn\\\": \\\"715265674260001677835046\\\"\\n  },\\n  \\\"environment\\\": \\\"test\\\",\\n  \\\"type\\\": \\\"balancePlatform.dispute.created\\\"\\n}\"}]' :enable-copy-link-to-code-block=\"true\" :code-sample-card-size=\"'fullsize'\"><\/code-sample>\n<\/div>\n<\/li>\n<\/ol>\n<h2>2. Upload attachments (optional)<\/h2>\n<p>We recommend that your cardholder upload supporting documentation, such as receipts, communication with a merchant, or any additional documents that would help the card scheme when they are reviewing the dispute.<\/p>\n<p>When you present the screen to cardholders to upload attachments, make sure they know which file types we support (JPEG, PDF, TIFF).<\/p>\n<ol>\n<li>\n<p>Base64-encode any attachments the cardholder provides for upload with their dispute.<\/p>\n<\/li>\n<li>\n<p>Make a POST  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes\/(disputeId)\/attachments\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\/disputes\/{disputeId}\/attachments<\/a> request, specifying the  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/get\/disputes\/(disputeId)\/attachments\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">disputeId<\/a> as a path parameter and the following request parameters.<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Parameter name<\/th>\n<th style=\"text-align: left;\">Type<\/th>\n<th style=\"text-align: center;\">Required<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes\/(disputeId)\/attachments#request-attachmentType\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">attachmentType<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: center;\"><img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/><\/td>\n<td style=\"text-align: left;\">The type of information contained in the attachment.<br\/>Possible values:<ul><li markdown=\"1\"><span translate=\"no\"><strong>receipt<\/strong><\/span><\/li><li markdown=\"1\"><span translate=\"no\"><strong>correspondence<\/strong><\/span><\/li><li markdown=\"1\"><span translate=\"no\"><strong>other<\/strong><\/span><\/li><\/ul><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes\/(disputeId)\/attachments#request-fileName\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">fileName<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: center;\"><img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/><\/td>\n<td style=\"text-align: left;\">The name of the attachment, including its filename extension. Minimum length: four characters, Maximum length: 17 characters, including the extension type.<br\/>Supported filename extensions:<ul><li markdown=\"1\"><span translate=\"no\"><strong>jpeg<\/strong><\/span><\/li><li markdown=\"1\"><span translate=\"no\"><strong>pdf<\/strong><\/span><\/li><li markdown=\"1\"><span translate=\"no\"><strong>tiff<\/strong><\/span><\/li><\/ul>Examples:<ul><li markdown=\"1\"><span translate=\"no\"><strong>airfare24_03.jpeg<\/strong><\/span><\/li><li markdown=\"1\"><span translate=\"no\"><strong>hotel24_0315.jpeg<\/strong><\/span><\/li><\/ul><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes\/(disputeId)\/attachments#request-content\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">content<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: center;\"><img title=\"-white_check_mark-\" alt=\"-white_check_mark-\" class=\"smileys\" src=\"\/user\/data\/smileys\/emoji\/white_check_mark.png\" \/><\/td>\n<td style=\"text-align: left;\">The content of the image. An attachment must be Base64-encoded data, with a maximum file size of 2 MB.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div data-component-wrapper=\"code-sample\">\n<code-sample :title=\"'Upload an attachment as supporting information for a dispute'\" :id=\"'upload-fd-supporting-info-attachment-request'\" :code-data=\"[{&quot;language&quot;:&quot;bash&quot;,&quot;tabTitle&quot;:&quot;&quot;,&quot;content&quot;:&quot;curl https:\\\/\\\/balanceplatform-api-test.adyen.com\\\/btl\\\/api\\\/v4\\\/disputes\\\/4VXM2L64EHSACNUU\\\/attachments \\\\\\n-H 'content-type: application\\\/json' \\\\\\n-H 'x-api-key: ADYEN_BALANCE_PLATFORM_API_KEY' \\\\\\n-X POST \\\\\\n-d '{\\n      \\&quot;fileName\\&quot; : \\&quot;199227UAL05.jpeg\\&quot;,\\n      \\&quot;attachmentType\\&quot; : \\&quot;receipt\\&quot;,\\n      \\&quot;content\\&quot;: \\&quot;PITYERi0xLjQKJcOkw7zDts...OfCjIgMCBv+f\\\/ub0j6JPRX+E3EmC==\\&quot;\\n}'&quot;}]\" :enable-copy-link-to-code-block=\"true\" :code-sample-card-size=\"'fullsize'\"><\/code-sample>\n<\/div>\n<\/li>\n<li>\n<p>In the response, note the  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes\/(disputeId)\/attachments#responses-200-attachmentId\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">attachmentId<\/a>. You need the ID if you want to later <a href=\"\/pt\/issuing\/raise-disputes\/attach-supporting-information#get-an-attachment\">get the attachment<\/a>, or <a href=\"\/pt\/issuing\/raise-disputes\/attach-supporting-information#delete-an-attachment\">delete the attachment<\/a>.<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Parameter name<\/th>\n<th style=\"text-align: left;\">Type<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/post\/disputes\/(disputeId)\/attachments#responses-200-attachmentId\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">attachmentId<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: left;\">The unique identifier of the attachment.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div data-component-wrapper=\"code-sample\">\n<code-sample :title=\"'Response'\" :id=\"'upload-dispute-attachment-response'\" :code-data='[{\"language\":\"json\",\"tabTitle\":\"\",\"content\":\"{\\n    \\\"attachmentId\\\": \\\"TXAT42225223223N5LNW5PC9S62DSH\\\"\\n}\"}]' :enable-copy-link-to-code-block=\"true\" :code-sample-card-size=\"'fullsize'\"><\/code-sample>\n<\/div>\n<\/li>\n<\/ol>\n<h2>3. Review the dispute<\/h2>\n<p>You should allow your cardholder to review their dispute. This allows the cardholder time to make sure they have captured all information correctly. The cardholder can then confirm they want you to submit the dispute to the card scheme on their behalf, or decide to make edits to their dispute.<\/p>\n<ol>\n<li>\n<p>Make a <code>GET \/disputes\/{id}<\/code> request, specifying the dispute <code>id<\/code> as a request parameter.<\/p>\n<div data-component-wrapper=\"code-sample\">\n<code-sample :title=\"'Get a dispute by id'\" :id=\"'get-fd-dispute-by-id-request'\" :code-data=\"[{&quot;language&quot;:&quot;bash&quot;,&quot;tabTitle&quot;:&quot;&quot;,&quot;content&quot;:&quot;curl https:\\\/\\\/balanceplatform-api-test.adyen.com\\\/btl\\\/api\\\/v4\\\/disputes\\\/4VXM2L64EHSACNUU \\\\\\n-H 'content-type: application\\\/json' \\\\\\n-H 'x-api-key: ADYEN_BALANCE_PLATFORM_API_KEY' \\\\\\n-X GET&quot;}]\" :enable-copy-link-to-code-block=\"true\" :code-sample-card-size=\"'fullsize'\"><\/code-sample>\n<\/div>\n<\/li>\n<li>\n<p>Present the details of the dispute to your cardholder.<\/p>\n<\/li>\n<\/ol>\n<h2>4. Edit dispute details (optional)<\/h2>\n<p>If the cardholder wants to make any changes to the information they provided in their dispute, you can make a request to update the dispute.<\/p>\n<ol>\n<li>\n<p>To update information in your dispute, make a PATCH  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\/disputes\/{id}<\/a> request, specifying the dispute  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)#path-id\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">id<\/a> as a path parameter, and supplying updated information in the following request parameters:<\/p>\n<p>You do not have to provide the complete dispute object in your PATCH request.<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Parameter<\/th>\n<th style=\"text-align: left;\">Type<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)#request-fraudInfo-PatchableFraudInfo\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">fraudInfo<\/a><\/td>\n<td style=\"text-align: left;\">object<\/td>\n<td style=\"text-align: left;\">The object containing additional information for raising a dispute of <code>type<\/code> <span translate=\"no\"><strong>fraud<\/strong><\/span>. Required for disputes of <code>type<\/code> <span translate=\"no\"><strong>fraud<\/strong><\/span>.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)#request-fraudInfo-PatchableFraudInfo-cardDoesNotBelongToCardholder\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">fraudInfo.cardDoesNotBelongToCardholder<\/a><\/td>\n<td style=\"text-align: left;\">boolean<\/td>\n<td style=\"text-align: left;\">The card is no longer in the cardholder's possession. Set to <span translate=\"no\"><strong>true<\/strong><\/span> if the card is lost or stolen. Possible values: <span translate=\"no\"><strong>true<\/strong><\/span>, <span translate=\"no\"><strong>false<\/strong><\/span>.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)#request-fraudInfo-PatchableFraudInfo-cardWasCounterfeited\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">fraudInfo.cardWasCounterfeited<\/a><\/td>\n<td style=\"text-align: left;\">boolean<\/td>\n<td style=\"text-align: left;\">The card was counterfeited. Possible values: <span translate=\"no\"><strong>true<\/strong><\/span>, <span translate=\"no\"><strong>false<\/strong><\/span>.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)#request-fraudInfo-PatchableFraudInfo-descriptionOfIssue\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">fraudInfo.descriptionOfIssue<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: left;\">Your description of the issue for raising a dispute of <code>type<\/code> <span translate=\"no\"><strong>fraud<\/strong><\/span>. Maximum length: 2500 characters.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)#request-fraudInfo-PatchableFraudInfo-reportOnly\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">fraudInfo.reportOnly<\/a><\/td>\n<td style=\"text-align: left;\">boolean<\/td>\n<td style=\"text-align: left;\">Set to <span translate=\"no\"><strong>true<\/strong><\/span> to report fraud and to indicate that no further action, such as a chargeback or fee reversal, is needed. Use this setting, for example, when a card is lost or stolen but no fraudulent transactions have taken place, or if the fees for a chargeback would be more than the cost of the transaction. The default value is <span translate=\"no\"><strong>false<\/strong><\/span>.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"> <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)#request-status\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">status<\/a><\/td>\n<td style=\"text-align: left;\">string<\/td>\n<td style=\"text-align: left;\">The status of the dispute. You can update the status of a raised dispute from <span translate=\"no\"><strong>draft<\/strong><\/span> to <span translate=\"no\"><strong>submitted<\/strong><\/span> or <span translate=\"no\"><strong>closed<\/strong><\/span>. Possible values: <span translate=\"no\"><strong>submitted<\/strong><\/span>, <span translate=\"no\"><strong>closed<\/strong><\/span>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<li>\n<p>Present the updated dispute details from the response to your cardholder.<\/p>\n<\/li>\n<\/ol>\n<h2>5. Submit the dispute<\/h2>\n<p>If your cardholder is satisfied with the information they provided for the dispute, they can confirm they want you to submit the dispute to the card scheme for review and a chargeback, if successful.<\/p>\n<p>When you submit a dispute to the card scheme, you can no longer update the dispute, upload or delete attachments, or close the dispute.<\/p>\n<ol>\n<li>\n<p>Make a PATCH  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\/disputes\/{id}<\/a> request, specifying the dispute  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)#path-id\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">id<\/a> as a path parameter, and include  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/patch\/disputes\/(id)#request-status\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">status<\/a> with a value of <span translate=\"no\"><strong>submitted<\/strong><\/span> as a request parameter.<\/p>\n<div data-component-wrapper=\"code-sample\">\n<code-sample :title=\"'Submit a dispute'\" :id=\"'submit-fd-dispute-request'\" :code-data=\"[{&quot;language&quot;:&quot;bash&quot;,&quot;tabTitle&quot;:&quot;&quot;,&quot;content&quot;:&quot;curl https:\\\/\\\/balanceplatform-api-test.adyen.com\\\/btl\\\/api\\\/v4\\\/disputes\\\/4VXM2L64EHSACNUU \\\\\\n-H 'x-api-key: ADYEN_BALANCE_PLATFORM_API_KEY' \\\\\\n-H 'content-type: application\\\/json' \\\\\\n-X PATCH  \\\\\\n-d '{ \\n       \\&quot;status\\&quot;: \\&quot;submitted\\&quot;\\n}'&quot;}]\" :enable-copy-link-to-code-block=\"true\" :code-sample-card-size=\"'fullsize'\"><\/code-sample>\n<\/div>\n<p>A successful response includes the dispute object, with an updated status of <span translate=\"no\"><strong>submitted<\/strong><\/span>. Adyen also sends your system a  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/dispute-webhooks\/latest\/post\/balancePlatform.dispute.updated\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">balancePlatform.dispute.updated<\/a> webhook with the updated status.<\/p>\n<div data-component-wrapper=\"code-sample\">\n<code-sample :title=\"'Dispute webhook for a fraud dispute'\" :id=\"''\" :code-data='[{\"language\":\"json\",\"tabTitle\":\"\",\"content\":\"{\\n  \\\"data\\\": {\\n    \\\"balancePlatform\\\": \\\"MyBalancePlatform\\\",\\n    \\\"id\\\": \\\"4VXM2L64EHSACNUU\\\",\\n    \\\"description\\\": \\\"MyCompanyReference-654-777543-0007\\\",\\n    \\\"disputedAmount\\\": {\\n      \\\"currency\\\": \\\"USD\\\",\\n      \\\"value\\\": 1500\\n    },\\n    \\\"type\\\": \\\"fraud\\\",\\n    \\\"transactionId\\\": \\\"THFD40BZX224223N5LJ3ZHP4N11111USD\\\",\\n    \\\"status\\\": \\\"submitted\\\",\\n    \\\"arn\\\": \\\"715265674260001677835046\\\"\\n  },\\n  \\\"environment\\\": \\\"test\\\",\\n  \\\"type\\\": \\\"balancePlatform.dispute.updated\\\"\\n}\"}]' :enable-copy-link-to-code-block=\"true\" :code-sample-card-size=\"'fullsize'\"><\/code-sample>\n<\/div>\n<\/li>\n<li>\n<p>Notify the cardholder that their dispute has been submitted.<\/p>\n<\/li>\n<\/ol>\n<h2>6. Process webhooks for status changes<\/h2>\n<ol>\n<li>\n<p>Process  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/dispute-webhooks\/latest\/post\/balancePlatform.dispute.updated\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">balancePlatform.dispute.updated<\/a> webhooks, looking for changes in the status of your raised dispute.<\/p>\n<\/li>\n<li>\n<p>If the <code>status<\/code> of a dispute changes to <span translate=\"no\"><strong>chargeback<\/strong><\/span> or <span translate=\"no\"><strong>secondPresentment<\/strong><\/span>, inspect  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfer-webhooks\/latest\/post\/balancePlatform.transfer.created\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">balancePlatform.transfer.created<\/a> webhooks for the matching Acquirer Reference Number (arn), and reconcile balances for the cardholder's balance account.<\/p>\n<ul>\n<li><a href=\"\/pt\/issuing\/raise-disputes#lifecycle-of-a-raised-dispute\">Lifecycle of a raised dispute<\/a> describes in more detail how status changes for disputes are communicated to your system through Adyen webhooks, and how balance mutations are recorded in the Balance Platform Accounting Report.<\/li>\n<li><a href=\"\/pt\/issuing\/raise-disputes#associating-ids-throughout-the-dispute-lifecycle\">Associating IDs throughout the dispute lifecycle<\/a> describes the various IDs you should refer to when correlating original transactions, acquirer reference numbers, and dispute IDs to your raised disputes.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2 id=\"see-also\">See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/issuing\/raise-disputes#lifecycle-of-a-raised-dispute\"\n                        target=\"_self\"\n                        >\n                    Lifecycle of a raised dispute\n                <\/a><\/li><li><a href=\"\/issuing\/raise-disputes#associating-ids-throughout-the-dispute-lifecycle\"\n                        target=\"_self\"\n                        >\n                    Associating IDs throughout the dispute lifecycle\n                <\/a><\/li><li><a href=\"\/issuing\/raise-disputes\/\"\n                        target=\"_self\"\n                        >\n                    Manage disputes\n                <\/a><\/li><li><a href=\"\/issuing\/raise-disputes\/attach-supporting-information\"\n                        target=\"_self\"\n                        >\n                    Upload and manage attachments\n                <\/a><\/li><\/ul><\/div>\n","url":"https:\/\/docs.adyen.com\/pt\/issuing\/raise-disputes\/fraud","articleFields":{"description":"Learn how to raise a dispute for fraudulent activity, or when a card has been lost or stolen.","parameters":{"directoryPath":"\/issuing"},"feedback_component":true,"filters_component":false,"decision_tree":"[]"},"algolia":{"url":"https:\/\/docs.adyen.com\/pt\/issuing\/raise-disputes\/fraud","title":"Raise a dispute for fraudulent activities","content":"There are circumstances when the holder of an Adyen-issued card needs to report fraudulent activity, or register that their card has been lost or stolen. This can happen regardless of whether the card is a physical or virtual card.\nIf a cardholder notices any fraudulent transactions, close the card and submit fraud disputes for those transactions. Even if no fraudulent transactions have occurred, close a card that you suspect has been lost or stolen immediately.\nRequirements\nBefore you begin, take into account the requirements, limitations, and preparations described under Raise disputes.\n1. Raise a fraud dispute\n\n\nFind the transaction ID for which you want to raise a dispute for fraud.\nYou can find a transaction ID in one of the following locations:\n\nwithin the Balance Platform Accounting Report\nfrom the Customer Area\nfrom  Transfer webhooks\n\n\n\nMake a POST  \/disputes request, specifying the following parameters:\n\n\n\nParameter\nType\nRequired\nDescription\n\n\n\n\n description\nstring\n\nYour reference for the dispute. The description appears in dispute webhooks for your information. Do not include any personally-identifiable information (PII) in this field. Maximum length: 50 characters.\n\n\n fraudInfo\nobject\n\nThe object containing additional information for raising a dispute of type fraud. Required for disputes of type fraud.\n\n\n fraudInfo.cardDoesNotBelongToCardholder\nboolean\n\nThe card is no longer in the cardholder's possession. Set to true if the card is lost or stolen. Possible values: true, false.\n\n\n fraudInfo.cardWasCounterfeited\nboolean\n\nThe card was counterfeited. Possible values: true, false.\n\n\n fraudInfo.descriptionOfIssue\nstring\n\nYour description of the issue for raising a dispute of type fraud. Maximum length: 2500 characters.\n\n\n fraudInfo.reportOnly\nboolean\n\nSet to true to report fraud and to indicate that no further action, such as a chargeback or fee reversal, is needed. Use this setting, for example, when a card is lost or stolen but no fraudulent transactions have taken place, or if the fees for a chargeback would be more than the cost of the transaction. The default value is false.\n\n\n transactionId\nstring\n\nThe unique reference of the transaction for which you are raising the dispute.\n\n\n type\nstring\n\nThe type of the dispute. When raising a dispute for fraud, the value must be fraud.\n\n\n\n\n\n\n\n\nMake a note of the dispute  id in the response. You need this ID to provide supporting information as an attachment, update the dispute, submit the dispute for an instance of fraud, close the dispute, and follow the lifecycle of the dispute.\nThe response includes the following additional parameters:\n\n\n\nParameter\nType\nDescription\n\n\n\n\n arn\nstring\nThe unique Acquirer Reference Number (arn) generated by the card scheme for each capture. You can use the arn to trace the transaction through its lifecycle.\n\n\n id\nstring\nThe unique identifier of the raised dispute.\n\n\n status\nstring\nThe current status of the dispute. You can update a dispute to submitted or closed. Possible values: draft, submitted, closed, won, chargeback, secondPresentment.\n\n\n\n\n\n\nAdyen sends a  balancePlatform.dispute.created webhook to your server for the dispute with a status of draft.\n\n\n\n\n\n2. Upload attachments (optional)\nWe recommend that your cardholder upload supporting documentation, such as receipts, communication with a merchant, or any additional documents that would help the card scheme when they are reviewing the dispute.\nWhen you present the screen to cardholders to upload attachments, make sure they know which file types we support (JPEG, PDF, TIFF).\n\n\nBase64-encode any attachments the cardholder provides for upload with their dispute.\n\n\nMake a POST  \/disputes\/{disputeId}\/attachments request, specifying the  disputeId as a path parameter and the following request parameters.\n\n\n\nParameter name\nType\nRequired\nDescription\n\n\n\n\n attachmentType\nstring\n\nThe type of information contained in the attachment.Possible values:receiptcorrespondenceother\n\n\n fileName\nstring\n\nThe name of the attachment, including its filename extension. Minimum length: four characters, Maximum length: 17 characters, including the extension type.Supported filename extensions:jpegpdftiffExamples:airfare24_03.jpeghotel24_0315.jpeg\n\n\n content\nstring\n\nThe content of the image. An attachment must be Base64-encoded data, with a maximum file size of 2 MB.\n\n\n\n\n\n\n\n\nIn the response, note the  attachmentId. You need the ID if you want to later get the attachment, or delete the attachment.\n\n\n\nParameter name\nType\nDescription\n\n\n\n\n attachmentId\nstring\nThe unique identifier of the attachment.\n\n\n\n\n\n\n\n\n3. Review the dispute\nYou should allow your cardholder to review their dispute. This allows the cardholder time to make sure they have captured all information correctly. The cardholder can then confirm they want you to submit the dispute to the card scheme on their behalf, or decide to make edits to their dispute.\n\n\nMake a GET \/disputes\/{id} request, specifying the dispute id as a request parameter.\n\n\n\n\n\nPresent the details of the dispute to your cardholder.\n\n\n4. Edit dispute details (optional)\nIf the cardholder wants to make any changes to the information they provided in their dispute, you can make a request to update the dispute.\n\n\nTo update information in your dispute, make a PATCH  \/disputes\/{id} request, specifying the dispute  id as a path parameter, and supplying updated information in the following request parameters:\nYou do not have to provide the complete dispute object in your PATCH request.\n\n\n\nParameter\nType\nDescription\n\n\n\n\n fraudInfo\nobject\nThe object containing additional information for raising a dispute of type fraud. Required for disputes of type fraud.\n\n\n fraudInfo.cardDoesNotBelongToCardholder\nboolean\nThe card is no longer in the cardholder's possession. Set to true if the card is lost or stolen. Possible values: true, false.\n\n\n fraudInfo.cardWasCounterfeited\nboolean\nThe card was counterfeited. Possible values: true, false.\n\n\n fraudInfo.descriptionOfIssue\nstring\nYour description of the issue for raising a dispute of type fraud. Maximum length: 2500 characters.\n\n\n fraudInfo.reportOnly\nboolean\nSet to true to report fraud and to indicate that no further action, such as a chargeback or fee reversal, is needed. Use this setting, for example, when a card is lost or stolen but no fraudulent transactions have taken place, or if the fees for a chargeback would be more than the cost of the transaction. The default value is false.\n\n\n status\nstring\nThe status of the dispute. You can update the status of a raised dispute from draft to submitted or closed. Possible values: submitted, closed.\n\n\n\n\n\nPresent the updated dispute details from the response to your cardholder.\n\n\n5. Submit the dispute\nIf your cardholder is satisfied with the information they provided for the dispute, they can confirm they want you to submit the dispute to the card scheme for review and a chargeback, if successful.\nWhen you submit a dispute to the card scheme, you can no longer update the dispute, upload or delete attachments, or close the dispute.\n\n\nMake a PATCH  \/disputes\/{id} request, specifying the dispute  id as a path parameter, and include  status with a value of submitted as a request parameter.\n\n\n\nA successful response includes the dispute object, with an updated status of submitted. Adyen also sends your system a  balancePlatform.dispute.updated webhook with the updated status.\n\n\n\n\n\nNotify the cardholder that their dispute has been submitted.\n\n\n6. Process webhooks for status changes\n\n\nProcess  balancePlatform.dispute.updated webhooks, looking for changes in the status of your raised dispute.\n\n\nIf the status of a dispute changes to chargeback or secondPresentment, inspect  balancePlatform.transfer.created webhooks for the matching Acquirer Reference Number (arn), and reconcile balances for the cardholder's balance account.\n\nLifecycle of a raised dispute describes in more detail how status changes for disputes are communicated to your system through Adyen webhooks, and how balance mutations are recorded in the Balance Platform Accounting Report.\nAssociating IDs throughout the dispute lifecycle describes the various IDs you should refer to when correlating original transactions, acquirer reference numbers, and dispute IDs to your raised disputes.\n\n\n\nSee also\n\n\n                    Lifecycle of a raised dispute\n                \n                    Associating IDs throughout the dispute lifecycle\n                \n                    Manage disputes\n                \n                    Upload and manage attachments\n                \n","type":"page","locale":"pt","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"Adyen Issuing","lvl2":"Raise disputes for transactions made with an Adyen-issued card","lvl3":"Raise a dispute for fraudulent activities"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/pt","lvl1":"https:\/\/docs.adyen.com\/pt\/issuing","lvl2":"https:\/\/docs.adyen.com\/pt\/issuing\/raise-disputes","lvl3":"\/pt\/issuing\/raise-disputes\/fraud"},"levels":4,"category":"Issuing","category_color":"green","tags":["Raise","dispute","fraudulent","activities"]}}
