{"title":"Manage disputes","category":"default","creationDate":1776961628,"content":"

When a dispute has a status of draft<\/strong><\/span>, you can edit the information associated with the dispute, and change the status of the dispute to submitted<\/strong><\/span> or closed<\/strong><\/span>. You can also provide supporting information as attachments<\/a> for the dispute.<\/p>\n

Requirements<\/h2>\n

Before you begin, take into account the requirements, limitations, and preparations described under Raise disputes<\/a>.<\/p>\n

Edit dispute information<\/h2>\n

To update information in your dispute, make a PATCH \/disputes\/{id}<\/a> request, specifying the dispute id<\/a> as a path parameter, and supplying updated information in the following request parameters.<\/p>\n

You do not have to provide the complete dispute object in your PATCH request.<\/p>\n\n

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Submit a dispute<\/h2>\n
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  1. \n

    Make a PATCH \/disputes\/{id}<\/a> request, specifying the dispute id<\/a> as a path parameter, and include status<\/a> with a value of submitted<\/strong><\/span> as a request parameter.<\/p>\n

  2. \n

    Notify the cardholder that their dispute has been submitted.<\/p>\n<\/li>\n<\/ol>\n

    Close a dispute<\/h2>\n

    You can change the status of a dispute to closed<\/strong><\/span> when you no longer intend to submit the dispute. You can only close a dispute whose status is draft<\/strong><\/span>.<\/p>\n

    After you close a dispute, you cannot edit, submit, or reopen that dispute.<\/p>\n

      \n
    1. \n

      Make a PATCH \/disputes\/{id}<\/a> request, specifying the dispute id<\/a> as a path parameter, and include status<\/a> with a value of closed<\/strong><\/span> as a request parameter.<\/p>\n

    2. \n

      A successful response includes the dispute object, with an updated status of closed<\/strong><\/span>. Adyen also sends your system a balancePlatform.dispute.updated<\/a> webhook with the updated status.<\/p>\n

    3. \n

      Notify your cardholder that they have successfully closed their dispute.<\/p>\n<\/li>\n<\/ol>\n

      See also<\/h2>\n